Builder

Panels & Widgets

Interactions with virtual agents are typically conducted using chat / messaging tools, voice channels or digital assistants. In the majority of the cases, the virtual agents respond to the user queries only when the users have requested for some information. This works well for conducting on-demand tasks that need user…

Storyboard Overview

Visualizing how end-users are expected to interact with the bots is an essential exercise in building successful Virtual Assistants. This helps you design engaging conversations and simplifies the communication between business users, conversation designers, language experts, and bot developers. The Storyboard is a primary functionality that allows you to visualize…

Knowledge Graph Analysis

A careful analysis of the Knowledge Graph helps in detecting errors in your questions and the path associated with them that hamper the user experience. The Knowledge Graph (KG) Diagnosis tool helps you identify any inefficiencies in your KGs and suggests possible corrective actions. These are just guidelines and you…

Small Talk

Small Talk refers to the casual conversations that a Virtual Assistant can have with end-users. The ability to engage end-users in casual conversations helps socialize your assistant and improves recall rates. The Small Talk conversation is designed as a series of interaction volleys between the assistant and the user. VAs…

Generation of Knowledge Graph

The performance of the Knowledge Graph is based on proper organization based upon key domain terms, and on establishing a hierarchy. Building the FAQs is easy when you start fresh with the Knowledge Graph, but in case you have a list of questions-answer pairs, converting it into a fully functional…

Knowledge Graph

A component of Kore.ai’s XO Platform, the Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs. Instead, the Knowledge Graph enables you to create an ontological structure…

Confirmation Nodes

The Confirmation Node allows you to prompt the user for a Yes or No answer. It helps when you want to verify information or allow the user to make a choice. For example, in Book Flight Bot, you can use a confirmation node to prompt the user to respond if…

Dialog Node

The Dialog Node lets you start a new dialog task within an existing dialog task if the user intent changes. For example, let us consider a travel assistant that has the following three dialog tasks: Flight Availability, Book a Flight, Book a Hotel. While handling a user’s intention to check…

Using Session and Context Variables in Tasks

When you define tasks, you can access session variables provided by the Bots Platform, or custom variables that you define, as well as the context object that defines the scope of the variable. For example, some API requests may require you to set session variables before request execution, or a dialog…

User Prompts

After creating an Entity, Confirmation, or Message node in the Dialog Builder, Kore.ai lets you do the following: Modify the default message or user prompt displayed to the end-user. Add new prompts or messages. Add channel-specific prompts or messages. Prompt Types Dialog Tasks support two types of user prompts: Standard:…