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System Commands

  Conversation sessions are defined as an uninterrupted interaction between the assistant and the user. These sessions are used in multiple analytics dashboards in the XO Platform as well as the Admin Console. The Kore.ai XO Platform allows you to customize how these Conversation Sessions are to be created and…

System Commands

Using system commands user can define the bot behavior to some extent. The following is the list of available commands To manage sessions You can terminate current task/intent using commands like “Discard“, “Terminate“, “End” etc. Any previous tasks that were on hold would be resumed. You can terminate all tasks/intents…

Voice Call Properties

You can enable voice interaction with your virtual assistant, i.e., users can talk to the virtual assistant. For this, you need to enable one of the voice channels like IVR, Twilio, IVR-AudioCodes, etc and publish the VA on those channels. There are some Voice Properties you can configure to streamline…

Status Tracker

There are some jobs that are performed in the background, without distracting you from the bot builder UI like exporting the bot, training the bot, etc. You will get a notification once the task is complete. You can track the status from the Status Tracker at the bottom of the…

Status Tracker

There are some jobs that are performed in the background, without distracting you from the bot builder UI like exporting the bot, training the bot, etc. You will get a notification once the task is complete. You can track the status from the Status Tracker at the bottom of the…

Sub-Intent Scoping Using Node Groups

Node groups are primarily used for defining a group of nodes and representing them on the dialog canvas. Note that it is not a part of the dialog flow. Node groups can be used to improve the user experience with follow-ups, digressions, and amending entity values. For a use case…

Logic Node

The Logic Node provides a simpler experience to developers, facilitating the use of context variables and the definition of complex transition conditions. Its two primary features are: Ability to manage variables and values of variables in the context object. Ability to define nested transition conditions. This article shows you how…

Form Node

The Form node lets you integrate Digital Forms with Dialog Tasks. This facilitates the presentation of forms to capture user inputs for specific use cases. The primary purpose of the Form node is to represent a UI Form in the dialog task and make the form available for end-users on…

Digital Forms

Virtual Assistants engage end-users primarily using a conversational interface that typically includes an exchange of a series of messages. But oftentimes, there is a need to gather information from the end-user to proceed further. Examples include providing delivery address while interacting with an eCommerce agent, details of an issue while…

Digital Views

Interactions with Virtual Assistants are typically conducted using chat/messaging tools, voice channels, or other types of assistants. In the majority of the cases, the Virtual Assistants respond to the user queries only when the users have requested some information. This works well for conducting on-demand tasks that need user input…
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