Bot Administration

Migrate Google Dialogflow Bot to the XO Platform

The Kore.ai XO Platform supports the migration of an existing Google Dialogflow bot into your XO Platform account using the External NLU Adapter. This easy migration reduces the manual efforts in creating the dialog flow on the XO Platform while allowing you to implement the inbuilt features of Kore.ai on…

Enrollment Preferences

The Enrollment > Preferences page within the Admin Console allows you to make customized configurations for your user enrollment. Here is where you can define the following: Self Sign Up for Enterprise Users Default User Permissions Email Notifications Self Sign Up for Enterprise Users In this section, you can choose…

Bot Administration

The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. To know more and work with Kore.ai Bot Admin Console, refer here. Accessing Admin Console You can also access the Bot Admin Console from the Bot Builder using the Got To Admin Console option. NOTE: These options are…

Dashboard

Note: This page refers to the Dashboard page of the Admin Console, for information on the Analytics Dashboard of the XO Platform refer here. Upon accessing the Admin Console, you will be directed to its Dashboard page. The Dashboard page of the Admin Console provides information related to assistant…

Security Settings

Apart from the sign-on, and other security settings (see here for details), you can modify the following default security & control settings for your account: Data retention period Context persistence IP address restriction Data Retention The end-user interaction data from Standard accounts/workspaces is removed as per Kore.ai’s retention policy. It…

Analytics for Bots Admin

The Analytics module provides the history of all administrative tasks with attributes such as User, Date/Time, and Description for an event. You can review the Audit Report page to analyze admin users, custom admins, and user events such as log on, log off, and changes to system settings. The following illustration shows…

Billing

The billing section has been added to the Bot Admin Console from ver 7.0, to enable the Bot Admins to view and track their Invoices and plan details. Note: This page is not available for customers under the Enterprise plan. Billing Sessions The Billing sessions are calculated based on Bot…

Kore.ai Connector

On the Kore.ai Connector page, in the Security & Control module of the Bots Admin Console, you can download and configure the Kore.ai Connector Agent for Bots within your secure company intranet to provide secure communications between the Kore.ai Bots platform in the cloud and your network. Why Kore.ai Connector? Kore.ai Bots…

Using Single Sign-On

On the Kore.ai Single Sign-On page, in the Security & Control module of the Bots Admin Console, you can configure Single Sign-On (SSO) authentication for your Kore.ai managed users using the following: OpenID Connect Security Assertion Markup Language (SAML) WS-Federation sign-on protocol. Note: The ping identity SSO integration is not supported by the Kore.ai XO…

Role Management

Roles and Permissions help in organizing the developer community based on the scope of their work. By default the roles of Master Admin, Bot Owner, Bot Developer and Bot Tester are created by the system. Each role has set of permissions allowed. You can edit the permission settings for Bot…