Analyzing Your Bot

The Overview dashboard gives a snapshot of the Virtual Assistant’s conversations, user analytics, and performance over the period of time. The summary information on these metrics can be filtered by date, conversation type (interactive and non-interactive), and conversation status, and more. Note: The Overview Dashboard is available only post 9.3…

Once a virtual assistant (VA) is published then, there will be n-number of users who will be interacting with it. In such scenarios it becomes essential to monitor the performance of the dashboard so that it could be improved over a period of time.  To understand the performance of a…

Once you have implemented a virtual assistant, it is imperative to be aware of the virtual assistant’s benefits and capabilities by constantly measuring its performance. This can only be done by knowing the key virtual assistant metrics, which is an important aspect and a decisive factor for the business requirement.…

Custom Dashboard allows you to design your own dashboards to meet business needs using a combination of built-in metrics and custom KPIs based on the user’s demographic or context information to provide a more tailored and relevant view of the data. Using Custom Dashboard, you can select the metrics most…

The NLP Insights helps you gain in-depth insights into the analytics data and assess your virtual assistant’s performance in identifying and executing tasks. You can improve your VA’s performance based on the insights. The Analyze > NLP Insights page shows the specific information in the following sections: Intent Found: Number…