Advanced Topics

Training a Universal Bot

You can train a Universal Bot to guide it to the most relevant link bot(s) from which the intents are to be identified. You can use a combination of Invocation Phrases and Training Utterances to define the Bot Identification Training. Training a Universal Bot is essential for the following reasons:…

Creating a Universal Bot – older version

This document is for creating Universal Bots using an older version (pre-ver7.3 of the platform) This version is deprecated and will soon be discontinued, you are advised to upgrade to the latest version. The older version has the following limitations: There are performance issues if the number of linked bots…

Data Table

Kore.ai takes care of your data needs, without having to depend on external services for it. Data offering lets you define Data Tables, Table Views, and manipulate them from your Virtual Assistant and Process Apps. Data Tables allow you to persist custom data and retrieve it whenever needed. These can…

koreUtil Libraries

koreUtil libraries provide pre-written JavaScript functions which makes common or complex tasks easy to implement. These libraries often target specific tasks such as setting up recurring rules for calendar, parsing and manipulation of dates, conversion of dates between timezone, tools to simplify programming with strings, numbers, arrays, functions and objects…

Sentiment Management

Emotion tones are critical indicators in understanding the attitudes and opinions of users interacting with Virtual Assistants. Sentiment Management allows the developer to define and trigger events based on the user’s emotion or sentiment. Notes This feature was introduced in v7.0. This feature is not supported in all languages. Click…

Universal Bots

Kore.ai’s Universal Bots facilitate a scalable, modular approach to Bot building by helping you link several Bots into one. Universal Bot is a container bot that can be linked with one or more Standard Bots. When a user interacts with the Universal Bots, it routes the user utterance to the…

Defining a Smart Bot

Starting Release 8.1.0, the support for the Smart Bots functionality is deprecated. You may continue to use the existing Smart Bots but you will no longer be able to create new Smart Bots. This feature will be discontinued in the upcoming releases. Kore.ai’s Smart Bots allow enterprises to build Bots…

IVR Integration

Interactive Voice Response (IVR) systems are preferred in many leading organizations to automate customer interactions. However, if you are using an IVR system, you may often encounter the following two issues: Non-Intuitive Interface: IVR systems do not simply let the customers state their needs, they make the users go through…

Enabling Additional Languages for the Universal Bot

Like standard bots, you can enable more than one language for universal bots, but the functionality is completely different. When you enable a new language for a standard bot, you need to upload language packs consisting of the entire bot definitions. Whereas to enable a new language for a universal…

Customizing the Universal Bot’s Default Dialog Task

While a Universal Bot acts as a container for Standard Bots and has limited functionality. Listed here are the aspects that can be customized: Training, refer here Enabling Languages, refer here Default Dialog customization, refer here Event Handling, refer here Variable Management, refer here Sentiment Management, refer here Digital Views,…