{"id":50966,"date":"2023-01-19T06:19:54","date_gmt":"2023-01-19T06:19:54","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-3\/?p=50966"},"modified":"2024-01-29T06:41:11","modified_gmt":"2024-01-29T06:41:11","slug":"configuring-the-servicenow-action","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-3\/integrations\/configuring-the-servicenow-action\/","title":{"rendered":"Configuring the ServiceNow Action"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">The XO Platform lets you easily connect the ServiceNow integration to create, view, update, search and delete incidents. You can also create, view, update, search and delete requests using the pre-built templates.<span style=\"font-weight: 400;\"> Click the<\/span> <a href=\"https:\/\/www.servicenow.com\/\"><span style=\"font-weight: 400;\">ServiceNow<\/span><\/a> <span style=\"font-weight: 400;\">link to know more.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">This article explains how to authorize and enable the <strong>ServiceNow<\/strong> action and install the pre-built templates.<\/span><\/p>\n<div class=\"alert alert-info\"><b>Note<\/b>: ServiceNow Actions Integration is supported for the ServiceNow cloud versions (Tokyo, Utah, and Vancouver) but not for on-premises instances.<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Authorizations_Supported\"><span style=\"font-weight: 400;\">Authorizations Supported<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Kore.ai XO Platform supports only basic authentication to allow a ServiceNow integration to exchange data. For more information, see <\/span><a href=\"https:\/\/developer.kore.ai\/v10-3\/docs\/bots\/advanced-topics\/authorization\/bot-authentication\/\"><span style=\"font-weight: 400;\">Bot Authorization Overview<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Kore.ai XO Platform supports the following authorization types for the ServiceNow integration:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Pre-Authorize the Integration<\/b><span style=\"font-weight: 400;\"> &#8211; To make the integration process smoother for developers and customers, you can pre-authorize it by providing the necessary authorization credentials to obtain the access token.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Allow Users to Authorize the Integration <\/b><span style=\"font-weight: 400;\">\u00a0&#8211; <\/span><span style=\"font-weight: 400;\">This method requires the end user to provide credentials during the conversation for authorization. This authorization process involves requesting permission for Kore.ai&#8217;s ServiceNow app to access an access token at runtime. To learn more about ServiceNow account types, see <\/span><a href=\"https:\/\/docs.servicenow.com\/en-US\/bundle\/tokyo-servicenow-platform\/page\/administer\/subscription-management\/reference\/types-subscription.html\"><span style=\"font-weight: 400;\">ServiceNow documentation<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td><b>Authorization Type<\/b><\/td>\n<td><b>Basic OAuth<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Pre-authorize the Integration<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Allow Users to Authorize the Integration<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Step_1_Enable_the_ServiceNow_Action\"><span style=\"font-weight: 400;\">Step 1: Enable the ServiceNow Action\u00a0<\/span><\/span><\/h2>\n<p><b>Prerequisites<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before enabling the ServiceNow action, complete the following prerequisites:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you already have ServiceNow account credentials, then enter it.\u00a0 Otherwise, create a developer account<\/span><span style=\"font-weight: 400;\"> in the ServiceNow and note down login credentials. Use the <\/span><a href=\"https:\/\/developer.servicenow.com\/dev.do#!\/learn\/learning-plans\/rome\/new_to_servicenow\/app_store_learnv2_buildmyfirstapp_rome_personal_developer_instances\"><span style=\"font-weight: 400;\">ServiceNow Developer Instance Documentation<\/span><\/a><span style=\"font-weight: 400;\"> for more information.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Copy the User sub domain, username\/email and password of your ServiceNow account and keep them ready to enable the integration.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Steps to enable the ServiceNow action:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to <\/span><b>Build &gt; Integrations <\/b><span style=\"font-weight: 400;\">and select the <\/span><b>Actions <\/b><span style=\"font-weight: 400;\">menu item.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Once you click the <b>Actions <\/b>menu, all integrations are shown in the <b>Available <\/b>region. Select the <b>ServiceNow <\/b>action<b>.<\/b><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126063904\/servicenow_action.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1914\" height=\"825\" class=\"alignnone size-medium wp-image-53029\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126063904\/servicenow_action.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126063904\/servicenow_action.png 1914w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126063904\/servicenow_action-300x129.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126063904\/servicenow_action-1024x441.png 1024w\" sizes=\"auto, (max-width: 1914px) 100vw, 1914px\" \/><\/a><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Pre-authorize_the_Integration\"><span style=\"font-weight: 400;\">Pre-authorize the Integration<\/span><\/span><\/h3>\n<p><b>Basic OAuth<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You can authorize the integration using your credentials. The developer authorization lets you authorize the integration with preconfigured Kore.ai\u2019s app with the Basic OAuth option.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Steps to authorize a ServiceNow action using developer credentials:<\/span><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to <\/span><b>Build &gt; Integrations <\/b><span style=\"font-weight: 400;\">and select the <\/span><b>Actions <\/b><span style=\"font-weight: 400;\">menu item.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the <\/span><b>ServiceNow <\/b><span style=\"font-weight: 400;\">action in the <\/span><b>Available Actions<\/b><span style=\"font-weight: 400;\"> region.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the <\/span><b>Configurations <\/b><span style=\"font-weight: 400;\">dialog, select the <\/span><b>Authorization <\/b><span style=\"font-weight: 400;\">tab\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the following details:<\/span>\n<ul>\n<li aria-level=\"1\"><b>Authorization Type<\/b><span style=\"font-weight: 400;\"> &#8211; Select the <\/span><b>Pre-authorize the Integration<\/b><span style=\"font-weight: 400;\"> option, and then select the <\/span><b><i>Basic Auth <\/i><\/b><span style=\"font-weight: 400;\">option.<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064110\/servicenow_action1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"890\" height=\"844\" class=\"alignnone size-medium wp-image-53032\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064110\/servicenow_action1.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064110\/servicenow_action1.png 890w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064110\/servicenow_action1-300x284.png 300w\" sizes=\"auto, (max-width: 890px) 100vw, 890px\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>User Sub Domain<\/b><span style=\"font-weight: 400;\"> &#8211; The instance name of the ServiceNow account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Username or Email <\/b><span style=\"font-weight: 400;\">&#8211; The username or email of the ServiceNow account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Password <\/b><span style=\"font-weight: 400;\">&#8211; The password of the ServiceNow account.<\/span><\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Enable<\/b><span style=\"font-weight: 400;\">. When you configure the action for the first time, the <\/span><b>Integration Successful<\/b><span style=\"font-weight: 400;\">\u00a0 pop-up is displayed.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1917\" height=\"805\" class=\"alignnone size-medium wp-image-53038\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2.png 1917w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2-300x126.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2-1024x430.png 1024w\" sizes=\"auto, (max-width: 1917px) 100vw, 1917px\" \/><\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Allow_End_User_to_Authorize\"><span style=\"font-weight: 400;\">Allow End User to Authorize<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can authorize the integration at a user level with their login credentials. The user authorization process involves requesting permission for Kore.ai&#8217;s ServiceNow app to access an access token at runtime<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"> You can also use the basic auth profile to let a user configure the integration at runtime.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Steps to authorize a ServiceNow action at a user level:<\/span><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to <\/span><b>Build &gt; Integrations <\/b><span style=\"font-weight: 400;\">and select the <\/span><b>Actions <\/b><span style=\"font-weight: 400;\">menu item.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the <\/span><b>ServiceNow <\/b><span style=\"font-weight: 400;\">action in the <\/span><b>Available Actions<\/b><span style=\"font-weight: 400;\"> region.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the Configurations dialog, select the <\/span><b>Authorization <\/b><span style=\"font-weight: 400;\">tab\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the following details:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Select the type of authorization mechanism. For example, select the <\/span><b>Basic Auth <\/b><span style=\"font-weight: 400;\">option. <\/span><span style=\"font-weight: 400;\">To create Basic Auth profiles, see<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><a href=\"https:\/\/developer.kore.ai\/v10-3\/docs\/bots\/advanced-topics\/authorization\/bot-authentication\/\"><span style=\"font-weight: 400;\">Bot Authorization Overview <\/span><\/a><span style=\"font-weight: 400;\">.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126065118\/servicenow_user_auth_new.png\"><img loading=\"lazy\" decoding=\"async\" width=\"898\" height=\"842\" class=\"alignnone size-medium wp-image-53045\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126065118\/servicenow_user_auth_new.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126065118\/servicenow_user_auth_new.png 898w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126065118\/servicenow_user_auth_new-300x281.png 300w\" sizes=\"auto, (max-width: 898px) 100vw, 898px\" \/><\/a><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create your own authorization profile to obtain an access token and use it to complete integration without using Kore.ai&#8217;s ServiceNow app for authorization<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the <\/span><b>Select Authorization<\/b><span style=\"font-weight: 400;\"> drop-down and select the <\/span><b>Create New<\/b><span style=\"font-weight: 400;\"> option.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126065328\/servicenow_user_auth_new1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"896\" height=\"836\" class=\"alignnone size-medium wp-image-53048\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126065328\/servicenow_user_auth_new1.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126065328\/servicenow_user_auth_new1.png 896w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126065328\/servicenow_user_auth_new1-300x280.png 300w\" sizes=\"auto, (max-width: 896px) 100vw, 896px\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Authorization Type<\/b><span style=\"font-weight: 400;\"> &#8211; Select the <\/span><b>Allow Users to Authorize the Integration<\/b><span style=\"font-weight: 400;\"> option, and then select the <\/span><b><i>Basic Auth<\/i><\/b> <span style=\"font-weight: 400;\">option.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Enter the following authentication credentials for the Basic Auth mechanism:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><i><span style=\"font-weight: 400;\"><strong>Name<\/strong> <\/span><\/i><span style=\"font-weight: 400;\">&#8211; Enter the name for the Basic Auth profile.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">Select the <\/span><i><span style=\"font-weight: 400;\"><strong>Yes<\/strong>, some tasks will have tenancy URLs and the user will need to provide that to successfully authenticate<\/span><\/i><span style=\"font-weight: 400;\"> option.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><strong><i>Base URL<\/i><\/strong><span style=\"font-weight: 400;\"> &#8211; Enter the base tenant URL for ServiceNow instance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><strong><i>Authorization Check URL<\/i><\/strong><span style=\"font-weight: 400;\"> &#8211; Enter the authorization check URL for your ServiceNow instance.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><i><span style=\"font-weight: 400;\">Description <\/span><\/i><span style=\"font-weight: 400;\">&#8211; Enter the description of the basic authentication profile.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070316\/servicenow_action_authorization.png\"><img loading=\"lazy\" decoding=\"async\" width=\"725\" height=\"738\" class=\"alignnone size-medium wp-image-53057\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070316\/servicenow_action_authorization.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070316\/servicenow_action_authorization.png 725w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070316\/servicenow_action_authorization-295x300.png 295w\" sizes=\"auto, (max-width: 725px) 100vw, 725px\" \/><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Click <\/span><b>Save Auth <\/b><span style=\"font-weight: 400;\">to save authorization profile.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Select the new <\/span><b>Authorization Profile,<\/b><span style=\"font-weight: 400;\"> which you created to complete integration.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070557\/servicenow_user_auth.png\"><img loading=\"lazy\" decoding=\"async\" width=\"891\" height=\"840\" class=\"alignnone size-medium wp-image-53060\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070557\/servicenow_user_auth.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070557\/servicenow_user_auth.png 891w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070557\/servicenow_user_auth-300x283.png 300w\" sizes=\"auto, (max-width: 891px) 100vw, 891px\" \/><\/a><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Enable<\/b><span style=\"font-weight: 400;\">. When you configure the action for the first time, the <\/span><b>Integration Successful<\/b><span style=\"font-weight: 400;\">\u00a0 pop-up is displayed.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Step_2_Install_the_ServiceNow_Action_Templates\"><span style=\"font-weight: 400;\">Step 2: Install the ServiceNow Action Templates<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Once you have configured a ServiceNow integration, you can explore and install action templates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Steps to install action templates:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">On the Integration Successful dialog, click the <\/span><b>Explore Templates<\/b><span style=\"font-weight: 400;\"> button to view the templates.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1917\" height=\"805\" class=\"alignnone size-medium wp-image-53038\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2.png 1917w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2-300x126.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126064322\/servicenow_action2-1024x430.png 1024w\" sizes=\"auto, (max-width: 1917px) 100vw, 1917px\" \/><\/a><\/li>\n<li><span style=\"font-weight: 400;\">In the Integration Templates dialog, click the <\/span><b>Install <\/b><span style=\"font-weight: 400;\">button to begin the installation.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070908\/servicenow_action9.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1914\" height=\"910\" class=\"alignnone size-medium wp-image-53063\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070908\/servicenow_action9.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070908\/servicenow_action9.png 1914w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070908\/servicenow_action9-300x143.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126070908\/servicenow_action9-1024x487.png 1024w\" sizes=\"auto, (max-width: 1914px) 100vw, 1914px\" \/><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Once the template is installed, click the <\/span><b>Go to Dialog<\/b><span style=\"font-weight: 400;\"> button to view the dialog task.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Once all templates are installed, a dialog task for each template is auto-created.<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1904\" height=\"813\" class=\"alignnone size-medium wp-image-53066\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071028\/servicenow_action10.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071028\/servicenow_action10.png 1904w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071028\/servicenow_action10-300x128.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071028\/servicenow_action10-1024x437.png 1024w\" sizes=\"auto, (max-width: 1904px) 100vw, 1904px\" \/><\/li>\n<li><span style=\"font-weight: 400;\">You can also select the desired dialog task from the templates and click <\/span><b>Proceed<\/b><span style=\"font-weight: 400;\">. For example, select the <\/span><b>Create an Incident <\/b><span style=\"font-weight: 400;\">task.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071245\/create_incident.png\"><img loading=\"lazy\" decoding=\"async\" width=\"902\" height=\"908\" class=\"alignnone size-medium wp-image-53071\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071245\/create_incident.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071245\/create_incident.png 902w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071245\/create_incident-150x150.png 150w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071245\/create_incident-298x300.png 298w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-3\/wp-content\/uploads\/sites\/43\/20230126071245\/create_incident-100x100.png 100w\" sizes=\"auto, (max-width: 902px) 100vw, 902px\" \/><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Once you click <\/span><b>Proceed<\/b><span style=\"font-weight: 400;\">, the dialog task is auto-created and the canvas opens with all required entity nodes, service nodes, and message scripts.<\/span><\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The XO Platform lets you easily connect the ServiceNow integration to create, view, update, search and delete incidents. You can also create, view, update, search and delete requests using the pre-built templates. Click the ServiceNow link to know more.\u00a0 This article explains how to authorize and enable the ServiceNow action and install the pre-built templates....","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[201],"tags":[],"class_list":["post-50966","post","type-post","status-publish","format-standard","hentry","category-integrations"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/posts\/50966","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/comments?post=50966"}],"version-history":[{"count":12,"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/posts\/50966\/revisions"}],"predecessor-version":[{"id":61090,"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/posts\/50966\/revisions\/61090"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/media?parent=50966"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/categories?post=50966"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-3\/wp-json\/wp\/v2\/tags?post=50966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}