Where to find what

This document is aimed at giving you an overview of the virtual assistant platform as a guide to the various feature offerings.

Legacy UI

The legacy Bot Builder has the left navigation menu which slides out on hover.

New UI

The new Bot builder has the elements categorized into main and sub-menu items. The main menu items are available in the top menu while in the corresponding left navigation panel you will find the menu items.

Tasks

Feature/ Functionality	Legacy UI	New UI (v9.0)
Storyboard	Storyboard	Build -> *Conversation Skills* -> Storyboard
Small Talk	Bot Tasks -> Small Talk	Build -> *Conversation Skills* -> Small Talk
Dialog Tasks	Bot Tasks -> Dialog Tasks	Build -> *Conversation Skills* -> Dialog Tasks
Alert Tasks	Bot Tasks -> Alert Tasks	Build -> *Conversation Skills* -> Alert Tasks
Information Tasks	Bot Tasks -> Information Tasks	Deprecated
Action Tasks	Bot Tasks -> Action Tasks	Deprecated
Knowledge Graph	Bot Tasks -> Knowledge Graph	Build -> *Conversation Skills* -> Knowledge Graph
Forms	Bot Tasks -> Digital Forms	Build -> Digital Skills -> Digital Forms
Widget & Panels	Bot Tasks -> Digital Views	Build -> Digital Skills -> Digital Views

Natural Language

Feature/ Functionality	Legacy UI	New UI (v9.0)
Bot Synonyms (for Intent identification)	An intent node within the Dialog Task -> NLP Properties	An intent node within the Dialog Task -> NLP Properties
Bot Synonyms (for Intent identification)	Natural Language -> Training -> Synonyms & Concepts	Build -> Natural Language -> Training -> Bot Synonyms
Utterances (for Intent identification)	An intent node within the Dialog Task -> NLP Properties	An intent node within the Dialog Task -> NLP Properties
Utterances (for Intent identification)	Natural Language -> Training -> Machine Learning Utterances	Build -> Natural Language -> Training -> Intents
Patterns (for Intent identification)	An intent node within the Dialog Task -> NLP Properties	An intent node within the Dialog Task -> NLP Properties
Patterns (for Intent identification)	Natural Language -> Training -> Patterns and Rules	Build -> Natural Language -> Training -> Intents
Negative Patterns (enabling)	Natural Language -> Training -> Advanced Settings	Build -> Natural Language -> Advanced Settings
Negative Patterns (for Intent identification)	An intent node within the Dialog Task -> NLP Properties	An intent node within the Dialog Task -> NLP Properties
Negative Patterns (for Intent identification)	Natural Language -> Training -> Negative Patterns	Build -> Natural Language -> Training -> Intents
Rules (for Intent identification)	An intent node within the Dialog Task -> NLP Properties	An intent node within the Dialog Task -> NLP Properties
Rules (for Intent identification)	Natural Language -> Training -> Patterns and Rules	Build -> Natural Language -> Training -> Intents
Synonyms (for Entity extraction)	Entity node within the Dialog Task -> NLP Properties	Entity node within the Dialog Task -> NLP Properties
Synonyms (for Entity extraction)	Natural Language -> Training -> Synonyms & Concepts	Build -> Natural Language -> Training -> Entities
Patterns (for Entity extraction)	Entity node within the Dialog Task -> NLP Properties	Entity node within the Dialog Task -> NLP Properties
Patterns (for Entity extraction)	Natural Language -> Training -> Patterns and Rules	Build -> Natural Language -> Training -> Entities
Synonyms (for Field extraction)	Entity node within the Dialog Task -> NLP Properties	Entity node within the Dialog Task -> NLP Properties
Synonyms (for Field extraction)	Natural Language -> Training -> Synonyms & Concepts	Build -> Natural Language -> Training -> Fields
Patterns (for Field extraction)	Entity node within the Dialog Task -> NLP Properties	Entity node within the Dialog Task -> NLP Properties
Patterns (for Field extraction)	Natural Language -> Training -> Patterns and Rules	Build -> Natural Language -> Training -> Fields
Add Concepts	Natural Language -> Training -> Synonyms & Concepts	Build -> Natural Language -> Training
Add Traits	Natural Language -> Training -> Traits	Build -> Natural Language -> Training
Validate ML Model	Natural Language -> Training -> Machine Learning Utterances	Build -> Natural Language -> Training
Import/Export Utterances	Natural Language -> Training -> Machine Learning Utterances	Build -> Natural Language -> Training
Set Thresholds & Configurations for various NL engines	Natural Language -> Training -> Thresholds & Configurations	Build -> Natural Language -> Thresholds & Configurations
Auto training for ML	Natural Language -> Training -> Advanced Settings	Build -> Natural Language -> Advanced Settings

Intelligence & Settings

Feature/ Functionality	Legacy UI	New UI (v9.0)
Default Dialog	Natural Language -> Default Conversation	Build -> Intelligence* -> Default Dialog*
Configure Events (previously Event Handlers)	Natural Language -> Default Conversation	Build -> Intelligence* -> Events*
Interruption Handling	Natural Language -> Intelligence	Build -> Intelligence* -> Manage Interruptions*
Multi Intent detection	Natural Language -> Intelligence	Build -> Intelligence* -> Multi intent Detection*
Amend entities	Natural Language -> Intelligence	Build -> Intelligence* -> Amend Entity*
Sentiment Management	Natural Language -> Intelligence	Build -> Intelligence* -> Sentiment Management*
Standard Responses	Natural Language -> Default Conversation	Build -> Intelligence-> Standard Responses
Ignore Words & Fields	Natural Language -> Intelligence	Build -> Intelligence* -> Ignore Words & Fields*
Bot Settings	Settings -> Config Settings	Build -> Configurations* -> General Settings*
Language enablement	Settings -> Config Settings	Build -> Configurations* -> Languages*
Data Redaction	Settings -> Config Settings	Build -> Configurations* -> PII Settings*
Auth Profiles	Settings -> Config Settings	Build -> Configurations* -> Authorization Profiles*
Manage Sessions	Settings -> Config Settings	Build -> Configurations* -> Manage Sessions*
Environment Variables	Settings -> Config Settings	Build -> Configurations* -> Environment Variables*
Content Variables	Settings -> Config Settings	Build -> Configurations* -> Content Variables*

Testing

Feature/ Functionality	Legacy UI	New UI (v9.0)
Utterance Testing	Testing -> Utterance Testing	Build -> *Testing* -> Utterance Testing
Batch Testing	Testing -> Batch Testing	Build -> *Testing* -> Batch Testing

Metrics

Feature/ Functionality	Legacy UI	New UI (v9.0)
Usage Metrics	Dashboard -> Usage Metrics	Analyze -> Usage Metrics
Custom Dashboards	Dashboard -> Custom Dashboards	Analyze -> Custom Dashboards
Containment Metrics	Dashboard -> Containment Metrics	Analyze -> Containment Metrics
NLP Metrics (previously Metrics)	Analyze -> Metrics	Analyze -> NLP Metrics
Conversation Flows	Analyze -> Conversation Flows	Analyze -> Conversation Flows

Miscellaneous

Feature/ Functionality	Legacy UI	New UI (v9.0)
Channel Enablement	Channels	Deploy -> Channels
Agent Transfer	API Extensions -> Agent Transfer	Deploy -> *Integrations* -> Agent Transfer
Bot Kit	API Extensions -> BotKit SDK	Deploy -> *Integrations* -> BotKit
Web/Mobile SDK	API Extensions -> Web/Mobile SDK	Deploy -> *Integrations* -> Web/Mobile SDK
Apps	API Extensions -> Apps	Deploy -> *Integrations* -> Apps
API Scopes	API Extensions -> API Scopes	Deploy -> *Integrations* -> API Scopes
Publish Bot	Publish	Deploy -> Bot Management -> Publish
Versioning	Settings -> Bot Management	Deploy -> Bot Management -> Bot Versions
Import/Export Bot	Settings -> Bot Management	Deploy -> Bot Management -> Import & Export
Delete Bot	Settings -> Bot Management	Deploy -> Bot Management -> Delete Bot
Team Collaboration (previously Invite Developer)	Settings -> Bot Management	Manage -> Team
Plan details	NA	Manage -> Plan & Usage
Invoices	NA	Manage -> Invoices

Universal Bot

These are the features specific to Universal Bots, for other features refer to the above sections.

Feature/ Functionality	Legacy UI	New UI (v9.0)
Linked Bot	Bot Tasks -> Linked Bot	Build -> Conversational Skills -> Linked Bot
Widgets & Panels	NA	Build -> *Digital Skills* -> Digital Views
Linked Bot Training	Natural Language -> Training	Build -> *Natural Language* -> Linked Bot Training

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