Docs

Storyboard FAQs

FAQs are one of the primary data sources for your VA and they work as part of both the Storyboard and the Knowledge Graph. They provide a question-answer approach to detecting and addressing user intents. Since the Storyboard is the central location for intents management, it includes a section that…

Submit a Feature Request

You can suggest new features or provide your feedback by accessing Help > Submit a Request within the XO Platform. You can also collaborate with other users who are talking about a particular request, and view its roadmap under Planned, In Progress or Completed statuses. This is a fast way…

Help and Learning Resources

Introduction The Help and Learning Resources area is where you can find the information you need, no matter where you are within the Kore.ai XO Platform. You will always find the Help button at the top right of your screen, in every area of the Platform. The main sections available…

9.3.x Release Details

This page provides information on the various releases and the corresponding feature updates/enhancements done in version 9.3 of the platform. V9.3.12 January 7th 2023 Patch Release This release includes various performance and security updates. V9.3.11 December 24th 2022 Patch Release This update includes feature enhancements and bug fixes. Following is…

Virtual Assistant Health and Monitoring

The Health and Monitoring dashboard offers a goal-driven approach to improving the accuracy of the virtual assistant’s Natural Language Processing (NLP) model. The training data is analyzed along with the test coverage and test results of the test suites to provide insights into the NLP Model’s performance. This dashboard lets…

What’s New in Process Assistants

This section contains release information for the Kore.ai Experience Optimization Platform v9.3 released on July 23rd, 2022. Process Assistants This update includes new features and enhancements to enable the operations and business users proactively monitor and improve the performance of the process assistants using actionable insights from the platform. The…

Training Validations

NLP models play a significant role in providing natural conversational experiences for your customers and employees. Improving the accuracy of the NLP models is a continuous journey and requires fine-tuning, as you add new use cases to your virtual assistant. The Kore.ai XO Platform proactively validates the NLP training provided…

Dashboard Filters

The dashboard filters are used to filter and view the analytics data for virtual assistants (VAs) on the following dashboards in the ANALYZE section based on the user’s selection(s): Overview Dashboard Conversations Dashboard Users Dashboard Performance Dashboard NLP Insights Conversation Insights Conversations History Conversation Flows To understand the filter criteria…

How do I look at specific Conversations?

To look at a specific conversation on the Conversation History Dashboard, select the relevant filters from the filter selection panel and click on the conversation on the dashboard. Learn more.

What are Conversations and their Types?

Conversations include the voice call or chat communication between a virtual assistant and a customer to fulfill a specific task. They can be one of the following types: Interactive: Involves a two-way information (requests and responses) exchange between the virtual assistant and the customer. Non-interactive: Involves one-way information exchange from…