Virtual Assistants

Utterance Testing

To make sure your assistant responds to user utterances with related tasks, it is important that you test it with a variety of user inputs. Evaluating a VA with a large sample of expected user inputs not only provides insights into its responses but also gives you a great opportunity…

The Machine Learning Engine

Developers need to provide sample utterances for each intent (task) the assistant needs to identify, to train the machine learning model. The Kore.ai XO Platform Machine Learning (ML) engine will build a model that will try to map a user utterance to one of the VA’s intents. Kore.ai’s XO Platform…

Adding the Twilio SMS Channel

To add Twilio SMS as a channel, you must set up a Programmable SMS app, define the messaging service, and associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using text messages. To…

Adding the Kore Channel

Adding the Kore channel to your assistant allows end-users to interact with it using the Kore Messaging application available as a web, desktop, or mobile client. To add the Kore channel, follow the below steps: Select the assistant that you want to add the Kore Messaging channel to. On the…

Adding the Email Channel

When you add the email channel to your VA, the XO Platform automatically generates the email address for end users to communicate with your assistant. By default, the email address syntax is < bot name >@bots.kore.com. For example, customer-support@bots.kore.com. Optionally, you can add a custom name, such as my-bot@bots.kore.com. Note:…

Adding the Web/Mobile Client Channel

To use any Kore.ai Bot SDKs, you must first register your app to get the authentication credentials to communicate between the Kore.ai bot and your application hosting the bot. The Kore.ai bot SDKs can be used to add a chat widget to your company application that enables users to chat…

Adding the Slack Channel

To set up the Slack channel on the XO Platform and interact with a VA using a Slack account, you must associate the VA with a Slack app. The Slack channel integration supports Direct Messaging (DM) and Channel (group) conversations via the Platform. When a VA is added to a…

Adding the Facebook Messenger Channel

To add the Facebook Messenger channel to your Virtual Assistant, you need a Facebook Developer account. With this account, you can configure the connection between Facebook Messenger and Kore.ai. Enabling the Facebook Messenger Channel on the Bot Builder helps your users chat with the Virtual Assistant using their Facebook accounts.…

Collaborative Development

Kore.ai allows cross-domain Bot sharing. You can share your Bot with one or more developers from the same or different enterprises enabling them to edit the shared Bot tasks, channels, and other settings. Sharing Bots There are two ways of sharing a Bot with your co-developers - from Bot Builder…

Managing Ignore Words and Field Memory

Developers can include words for the NLP engine to ignore when interpreting the user input for a task. Assistants can then respond faster to user input and improve the probability of correct task recognition. The NLP engine comes pre-built with a large set of generic ignore words. To manage this…