Virtual Assistants

Conversation History API (old)

Fetches the conversational messages between the bot and user in reverse chronological order. This API supports pagination. You can provide offset/skip and limit to get a certain number of messages at a time. Note: This API is currently accessible only if BotKit SDK or Agent Transfer is enabled for a…

Find Intent API

To fetch the intent recognition result and the scores from NLP and ML engines. Method POST Endpoint https://{{host}}/api/v1.1/rest/bot/{{BotID}}/findIntent?fetchConfiguredTasks=false Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Intent and Entity Detection Admin Console: Intent Identification > Intent and Entity Detection Path…

Using XO Platform APIs

The XO Platform allows you to develop Virtual Assistants using secured APIs. All key developer activities like creation, import and export, training, and publishing are available using these APIs. Key account management activities like managing XO Platform access, managing admin, and roles can also be performed via secured public APIs.…

Bot Functions

Bot Functions is a feature that uses a custom Script file that enables you to collate and manage reusable utility JavaScript functions that can be used by different tasks, nodes, and other elements. Once you upload a custom script file to the assistant, it reduces the redundant development efforts by…

Interruptions Management

Human conversations are characterized by twists and turns, and no two directions are ever the same. Natural conversations often tend to go beyond linear intent resolution paths defined in virtual assistants. Ideally, a user allows the VA to take an intent to its logical conclusion before initiating another, but that…

NLP Settings and Guidelines

This article provides you with some essential guidelines to help you optimize your workflow with the XO Platform’s NLP, and thus improve your VA’s performance. For this purpose, we also recommend that you read NLP Overview and Optimizing NLP. Intent Naming Guidelines Follow the below guidelines when naming your task…

NLP Insights

The NLP Insights feature helps you gain in-depth insights into the analytics data and assess your virtual assistant’s performance in identifying and executing tasks. You can improve your VA’s performance based on the insights. The Analyze > NLP Insights page shows the specific information in the following sections: Intent Found:…

Natural Language Processing (NLP)

Prerequisites Key NLP concepts such as utterance, intent, or dialog task are discussed in the Virtual Assistants Overview. Introduction Conversational VAs are all about enabling a machine to have natural conversations with users. The key for a conversational VA to understand human interactions lies in its ability to identify the…

IVR Integration

Interactive Voice Response (IVR) systems are preferred in many leading organizations to automate customer interactions. However, if you are using an IVR system, you may often encounter the following two issues: Non-Intuitive Interface: IVR systems do not simply let the customers state their needs, they make the users go through…

Adding WebHook as a channel

Webhook channel provides a generic integration framework to connect your virtual assistant with any external communication systems. Kore.ai XO Platform provides standard request and response APIs to send and receive messages in text format. The end user’s input through a voice, keypad, or any other means must be converted to…