Virtual Assistants

Update User API

To update the user details. This API requires JWT generated by an application created only from the Bot Admin Console. This feature was introduced in ver7.1 of the platform. Method PUT Endpoint https://{{host}}/api/public/users Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder:…

Create User API

To add users to an account. This API requires JWT generated by an application created only from the Bot Admin Console. This feature was introduced in ver7.1 of the platform. Method POST Endpoint https://{{host}}/api/public/users Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot…

Get User Information

To retrieve the user details. This API requires JWT generated by an application created only from the Bot Admin Console. This feature was introduced in ver7.1 of the platform. Method POST Endpoint https://{{host}}/api/public/usersInfo Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder:…

Delete Customer Data Status API

Used to get the status of the Customer Data Delete request. This API requires JWT generated by an application created only from the Bot Admin Console. Note: This feature was introduced in ver7.1 of the platform. Method GET Endpoint https://{{host}}/api/public/bot/eraseUsersData/status/:reqId Content Type application/json Authorization auth: {{JWT}} See How to generate…

Delete Customer Data API

This API is used to delete customer data. Note: Delete User will not proceed if the requested user is: An account owner or belongs to one or more accounts. The bot owner or co-developer for one or more bots. Method DELETE Endpoint https://{{host}}/api/public/bot/eraseUsersData Content Type application/json Authorization auth: {{JWT}} See…

Knowledge Graph Analysis

A careful analysis of the Knowledge Graph helps in detecting errors in your questions and the path associated with them that hamper the user experience. The Knowledge Graph (KG) Diagnosis tool helps you identify any inefficiencies in your KGs and suggests possible corrective actions. These are just guidelines and you…

Security Settings

Apart from the sign-on, and other security settings (see here for details), you can modify the following default security & control settings for your account: Data retention period Context persistence IP address restriction Data Retention The end-user interaction data from Standard accounts/workspaces is removed as per Kore.ai’s retention policy. It…

Small Talk

Small Talk refers to the casual conversations that a Virtual Assistant can have with end-users. The ability to engage end-users in casual conversations helps socialize your assistant and improves recall rates. The Small Talk conversation is designed as a series of interaction volleys between the assistant and the user. VAs…

Custom Dashboard

Custom Dashboard allows you to design your own dashboards to meet business needs using a combination of built-in metrics and custom KPIs based on the user’s demographic or context information to provide a more tailored and relevant view of the data. Using Custom Dashboard, you can select the metrics most…

Generation of Knowledge Graph

The performance of the Knowledge Graph is based on proper organization based upon key domain terms, and on establishing a hierarchy. Building the FAQs is easy when you start fresh with the Knowledge Graph, but in case you have a list of questions-answer pairs, converting it into a fully functional…