Channel Enablement

Adding the Email Channel

When you add the email channel to your VA, the XO Platform automatically generates the email address for end users to communicate with your assistant. By default, the email address syntax is < bot name >@bots.kore.com. For example, customer-support@bots.kore.com. Optionally, you can add a custom name, such as my-bot@bots.kore.com. Note:…

Adding the Web/Mobile Client Channel

To use any Kore.ai Bot SDKs, you must first register your app to get the authentication credentials to communicate between the Kore.ai bot and your application hosting the bot. The Kore.ai bot SDKs can be used to add a chat widget to your company application that enables users to chat…

Adding the Slack Channel

To set up the Slack channel on the XO Platform and interact with a VA using a Slack account, you must associate the VA with a Slack app. The Slack channel integration supports Direct Messaging (DM) and Channel (group) conversations via the Platform. When a VA is added to a…

Adding the Facebook Messenger Channel

To add the Facebook Messenger channel to your Virtual Assistant, you need a Facebook Developer account. With this account, you can configure the connection between Facebook Messenger and Kore.ai. Enabling the Facebook Messenger Channel on the Bot Builder helps your users chat with the Virtual Assistant using their Facebook accounts.…

Channel Enablement

By default, your Virtual Assistant is not available to users unless you define one or more channels through which it can communicate. So, after creating a Virtual Assistant, you can add delivery channels that end-users can use to access and interact with it when deployed. For example, you can enable…