Channel Enablement

To add Telegram as a channel to your Kore.ai assistant, you must create a bot on the Telegram platform. Adding the Telegram channel to your Kore.ai VA allows end-users to interact with it using their Telegram account. You need a Telegram account to complete this procedure. To add the Telegram…

To add the LINE channel to your Kore.ai bot, you must set up a webhook integration to configure the connection between LINE and Kore.ai. Adding the LINE channel to your Kore.ai assistant allows end-users to interact with it using their LINE accounts. To add the LINE channel to your bot,…

To set up Skype for Business as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages. To enable Skype for Business, follow the below steps: Register a Bot Channel - Log in to the Azure portal and register…

Important Note:  Tropo has been discontinued and is now part of Webex. You can use this integration only if you already have a Tropo account that was active prior to discontinuation.  Proceed with the channel setup only if you have a live Tropo account. You can click here to check…

You can add Microsoft Teams as a delivery channel to your Kore.ai Virtual Assistant to allow it to interact with end-users using Microsoft Teams. Prerequisites Ensure you have an account with the Microsoft Bot Framework. Create a Bot Channel Service and register it in Azure. Enable a webhook for the…

To add the Skype channel to your bot, you need a developer Microsoft Bot Framework account to configure the connection between Skype and Kore.ai. Adding the Skype channel to your Kore.ai bot is a three-step process to allow end-users to interact with your bot. To add the Skype channel to…

To set up Twitter as a channel, you must associate the bot with a Twitter account, define a Twitter app, and enable the integration. To add Twitter as a channel, follow the below steps: Create Twitter App - Log in to Twitter. In Twitter App Management Console, create an app…

To add the Cisco Webex Teams (formerly Cisco Webex) channel to your VA, the developer must create a dedicated VA app and an integration app in Cisco Webex Teams. Adding the Cisco Webex Teams channel to your Kore.ai VA is a four-step process to allow end-users to interact with it…

To add Twilio SMS as a channel, you must set up a Programmable SMS app, define the messaging service, and associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using text messages. To…

Adding the Kore channel to your assistant allows end-users to interact with it using the Kore Messaging application available as a web, desktop, or mobile client. To add the Kore channel, follow the below steps: Select the assistant that you want to add the Kore Messaging channel to. On the…