{"id":48591,"date":"2022-10-27T11:33:05","date_gmt":"2022-10-27T10:33:05","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-2\/?p=48591"},"modified":"2023-07-20T14:13:42","modified_gmt":"2023-07-20T13:13:42","slug":"actions","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-2\/integrations\/actions\/","title":{"rendered":"Actions"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6ae8af2abdfe9\" data-id=\"6ae8af2abdfe9\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>The Kore.ai XO Platform offers pre-built integrations with popular business applications to exchange data. You can configure and enable actions for Service Now, Salesforce, Zendesk, Hubspot, and others. Each of these integrations provides a full conversation flow definition, a low-code interface for API integration, and pre-built response mapping and create dialog tasks with pre-built templates without need to worry about developer assistance.<\/p>\n<p><b>Watch a Short Video on System Integrations<\/b><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"ult-spacer spacer-6ae8af2abe0b9\" data-id=\"6ae8af2abe0b9\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"w-video ratio_16x9\"><div class=\"w-video-h\"><iframe src=\"\/\/player.vimeo.com\/video\/715550596?portrait=0&amp;color=00adef&byline=0&title=0\" webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe><\/div><\/div><div class=\"ult-spacer spacer-6ae8af2abe1a4\" data-id=\"6ae8af2abe1a4\" data-height=\"40\" data-height-mobile=\"40\" data-height-tab=\"40\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Steps_to_use_the_actions_or_pre-built_integrations\">Steps to use the actions or pre-built integrations<\/span><\/h2>\n<ol>\n<li>Enable the Developer or a User to do a single-click authorization.<\/li>\n<li>Enable an integration to exchange data between two systems during the dialog task execution.<\/li>\n<li>Enable an integration and create the dialog tasks using the preconfigured templates supported by the integration.<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Actions <\/b><span style=\"font-weight: 400;\">module is available under the <\/span><b>Build &gt; Integrations<\/b><span style=\"font-weight: 400;\"> menu.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Actions_Enablement\">Actions Enablement<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">By default, your Virtual Assistant (VA) will not exchange data with any integration unless you authorize one or more actions through which it can communicate. You can enable an integration and perform actions in a third-party system.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Authorization_Types\"><span style=\"font-weight: 400;\">Authorization Types<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Kore.ai XO Platform supports OAuth 2.0, Basic, and API key based authentication to allow an integration to exchange data.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"OAuth_v2_Authentication\"><span style=\"font-weight: 400;\">OAuth v2 Authentication<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">OAuth v2 is the new version of the open protocol to allow secure authorization via a standard method from web, mobile, and desktop applications. To learn how OAuth v2 authentication works, read the <\/span><a href=\"https:\/\/developer.kore.ai\/v10-2\/docs\/bots\/advanced-topics\/authorization\/setting-up-authorization-using-oauth-v2\/\"><span style=\"font-weight: 400;\">Setting Up Authorization using OAuth v2<\/span><\/a><span style=\"font-weight: 400;\"> article.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Basic_HTTP_Authentication\"><span style=\"font-weight: 400;\">Basic HTTP Authentication<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">HTTP Basic Auth is a simple method that creates a username and password style authentication for HTTP requests. This technique uses a header called Authorization, with a base64 encoded representation of the username and password. For more information, read the <\/span><a href=\"https:\/\/developer.kore.ai\/v10-2\/docs\/bots\/advanced-topics\/authorization\/bot-authentication\/\"><span style=\"font-weight: 400;\">Bot Authorization Overview<\/span><\/a><span style=\"font-weight: 400;\"> article.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"API_Key\"><span style=\"font-weight: 400;\">API Key<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Identification and authorization token generated or provided by a web application or web service used to identify the incoming application request, and in some cases, also provides authentication for secure access. For more information, read the <\/span><a href=\"https:\/\/developer.kore.ai\/v10-2\/docs\/bots\/advanced-topics\/authorization\/setting-up-authorization-using-an-api-key\/\"><span style=\"font-weight: 400;\">Setting Up Authorization using an API Key<\/span><\/a><span style=\"font-weight: 400;\"> article.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Actions can be authorized based on the authorization profiles that are supported by the third-party\u00a0 integrations.\u00a0 Users can use pre-authorized credentials provided by the developer during the configuration process or their own authorization profile during the configuration process to let the end user authorize during the conversation.<\/span><\/p>\n<table style=\"height: 18px; width: 100%; border-collapse: collapse; background-color: #fffbea;\" border=\"1\">\n<tbody>\n<tr style=\"height: 18px;\">\n<td style=\"width: 100%; height: 18px;\"><strong>Note:<\/strong> An email notification is sent to all the bot developers when the authorization token expires for any of the Prebuilt Action Integrations in the bot. The notification requests the bot developer to reauthorize. The integration moves to an error state as soon as the token expires. The service call fails during the run time, upon expiry of authorization token and an error message, \u201cSomething went wrong\u201d is displayed to the end-user.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>The email template which is sent to the bot developer upon token expiry is as follows:<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230220115628\/mail.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-54392\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230220115628\/mail.png\" alt=\"\" width=\"559\" height=\"300\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Available_Actions_and_How_to_Configure_Them\"><span style=\"font-weight: 400;\">Available Actions and How to Configure Them<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The available Actions\/Integrations are listed in the table below.<\/span><span style=\"font-weight: 400;\"> Go to <b>Build &gt; Integrations &gt; Actions<\/b> and click the <b>Action<\/b> you want to configure in the Kore.ai XO platform. The page with Instructions and Configuration settings will slide out. For step-by-step instructions on how to configure an action, click the Learn more link for the action in the table below.<\/span><\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Actions<\/b><\/td>\n<td><b>Descriptions<\/b><\/td>\n<td><b>Supported Templates\u00a0<\/b><\/td>\n<td><b>Authorization Type<\/b><\/td>\n<td><b>More Information<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Azure OpenAi<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with Azure OpenAI instance to find answers to your general queries..<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic Auth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-azure-openai-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">BambooHR<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with BambooHR software for small and medium businesses and those who work in them.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">7<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic Auth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-bamboohr-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">DHL<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with DHL system to find information regarding DHL Locations and Track Shipments.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic Auth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-dhl-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Freshdesk\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with Freshdesk to create, view, update, search and delete tickets.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">6<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic Auth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-freshdesk-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Freshservice ITSM<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with Freshservice ITSM to create, view, update, search and delete tickets.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">6<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic Auth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-freshservice-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Google Maps<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with Google Maps to find information regarding accurate Locations and places.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic Auth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-google-maps-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">HubSpot\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with HubSpot CRM to customize the lead details through a virtual assistant.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Dev OAuth and OAuth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-hubspot-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">JIRA\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with JIRA to create, view, update and delete issues.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic Auth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-jira-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Microsoft Graph\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with Microsoft Graph to create, view, and update events and to-do lists, and send emails to users.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic Auth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-microsoft-graph-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">OpenAI<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with OpenAI ChatGPT to generate answers from context and extract skills from the resume through a virtual assistant.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2<\/span><\/td>\n<td><span style=\"font-weight: 400;\">API Key OAuth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-openai-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Salesforce CRM<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with Salesforce CRM to power your conversations to create Leads \/ Opportunities and other functions.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">7<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Dev OAuth and OAuth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-salesforce-crm-actio\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Shopify<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with Shopify Shop instance to find information regarding Customers, Products, and Orders.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">6<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic OAuth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-shopify-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">ServiceNow<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with <\/span><span style=\"font-weight: 400;\">ServiceNow to build the digital workflows on a single, unified platform.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">10<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic OAuth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-servicenow-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Stripe<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with <\/span><span style=\"font-weight: 400;\">Stripe to accept payments, send payouts, and manage the payment to complete payment-related tasks.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic OAuth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-stripe-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Twilio Verify<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with <\/span><span style=\"font-weight: 400;\">Twilio Verify to send SMS, start verification and check verification.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic OAuth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-twilio-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Zendesk<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Integrates with <\/span><span style=\"font-weight: 400;\">Zendesk instance to create ticket, view all tickets, search tickets with IDs and search ticket with keywords.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Basic OAuth<\/span><\/td>\n<td><a href=\"https:\/\/developer.kore.ai\/v10-2\/integrations\/configuring-the-zendesk-action\/\">Learn more<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Disabling_or_Deleting_ActionsIntegrations\">Disabling or Deleting Actions\/Integrations<\/span><\/h2>\n<p>You can disable or delete an external integration that you configured earlier. This is useful in case you want to switch to another integration and are no longer using the configured integration.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Disabling_an_IntegrationAction\">Disabling an Integration\/Action<\/span><\/h3>\n<p>Disabling the integration action will change its status from enabled to disabled, but the authorization configurations associated with it will remain the same.<\/p>\n<p>Steps to disable an integration.<\/p>\n<ol>\n<li>To <strong>disable<\/strong> the integration, hover over it in the actions list and click the <strong>Settings<\/strong> icon in the top right corner.<\/li>\n<li>If the action\/integration is enabled, you will have the option to <strong>Disable<\/strong> it, and vice versa.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418062119\/integrations_disable.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1897\" height=\"818\" class=\"alignnone size-medium wp-image-56655\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418062119\/integrations_disable.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418062119\/integrations_disable.png 1897w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418062119\/integrations_disable-300x129.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418062119\/integrations_disable-1024x442.png 1024w\" sizes=\"auto, (max-width: 1897px) 100vw, 1897px\" \/><\/a><\/li>\n<li>Once you Disable an action, the authorization configurations related to that particular action are disabled with no changes.<\/li>\n<li>The service node status changes from <strong>Integration Service<\/strong> to <strong>Custom Service<\/strong>.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418063117\/integrations_disable1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1919\" height=\"796\" class=\"alignnone size-medium wp-image-56658\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418063117\/integrations_disable1.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418063117\/integrations_disable1.png 1919w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418063117\/integrations_disable1-300x124.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418063117\/integrations_disable1-1024x425.png 1024w\" sizes=\"auto, (max-width: 1919px) 100vw, 1919px\" \/><\/a><\/li>\n<li>If you need to enable a previously disabled action, you can do so by hovering over it in the actions list and clicking on the Settings icon located in the top right corner as shown in the figure below.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418064616\/integrations_disable2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1875\" height=\"707\" class=\"alignnone size-medium wp-image-56661\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418064616\/integrations_disable2.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418064616\/integrations_disable2.png 1875w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418064616\/integrations_disable2-300x113.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418064616\/integrations_disable2-1024x386.png 1024w\" sizes=\"auto, (max-width: 1875px) 100vw, 1875px\" \/><\/a><\/li>\n<li>You will be redirected to re-authorize the action with your external integration account credentials. For more information related to how to authorize an integration action, see <a>Authorization<\/a> article.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Deleting_an_IntegrationAction\">Deleting an Integration\/Action<\/span><\/h3>\n<p>You can delete an external integration that is no longer in use.<\/p>\n<p>Steps to delete an integration:<\/p>\n<ol>\n<li>To <strong>delete<\/strong> the integration, hover over it in the actions list and click the <strong>Settings<\/strong> icon in the top right corner.<\/li>\n<li>Choose the option to <strong>Delete<\/strong> the action\/integration.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418065659\/integrations_delete.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1910\" height=\"790\" class=\"alignnone size-medium wp-image-56664\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418065659\/integrations_delete.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418065659\/integrations_delete.png 1910w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418065659\/integrations_delete-300x124.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-2\/wp-content\/uploads\/sites\/45\/20230418065659\/integrations_delete-1024x424.png 1024w\" sizes=\"auto, (max-width: 1910px) 100vw, 1910px\" \/><\/a><br \/>\n<strong>Warning<\/strong>: Deletion is permanent and cannot be undone. You are asked to confirm your choice, so make sure this is exactly what you want to do. Once an action is <strong>Deleted<\/strong>, all authorization configurations related to that particular integration are deleted.<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"More_Like_This\">More Like This<\/span><\/h2>\n<ul>\n<li><a href=\"https:\/\/info.kore.ai\/hubfs\/1.%20Kore.ai%20Resources\/XO%20Platform\/Documents\/Technical%20Documents%20v9.0\/Kore.ai%20XO%20Platform%20Integration%20Capabilities_Sep%202022.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Kore.ai Integrations Framework Guide<\/a><\/li>\n<li><a href=\"https:\/\/vimeo.com\/761445731\" target=\"_blank\" rel=\"noopener noreferrer\">Configure Salesforce Integrations Actions<\/a> (Video: 3m15s)<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"ult-spacer spacer-6ae8af2abee9f\" data-id=\"6ae8af2abee9f\" data-height=\"12\" data-height-mobile=\"12\" data-height-tab=\"12\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The Kore.ai XO Platform offers pre-built integrations with popular business applications to exchange data. You can configure and enable actions for Service Now, Salesforce, Zendesk, Hubspot, and others. Each of these integrations provides a full conversation flow definition, a low-code interface for API integration, and pre-built response mapping and create dialog tasks with pre-built templates...","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[201],"tags":[],"class_list":["post-48591","post","type-post","status-publish","format-standard","hentry","category-integrations"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/posts\/48591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/comments?post=48591"}],"version-history":[{"count":28,"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/posts\/48591\/revisions"}],"predecessor-version":[{"id":58096,"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/posts\/48591\/revisions\/58096"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/media?parent=48591"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/categories?post=48591"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-2\/wp-json\/wp\/v2\/tags?post=48591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}