{"id":23741,"date":"2020-07-03T16:44:50","date_gmt":"2020-07-03T15:44:50","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-2\/?p=23741"},"modified":"2024-06-07T15:01:28","modified_gmt":"2024-06-07T14:01:28","slug":"digital-forms","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-2\/docs\/bots\/bot-builder-tool\/digital-forms\/","title":{"rendered":"Digital Forms"},"content":{"rendered":"
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Virtual Assistants engage end-users primarily using a conversational interface that typically includes an exchange of a series of messages. But oftentimes, there is a need to gather information from the end-user to proceed further. Examples include providing delivery address while interacting with an eCommerce agent, details of an issue while reporting to ITSM agent, opportunity details while creating a CRM opportunity, capturing customer details to book a flight, etc.<\/span><\/p>\n

In a standard Dialog Task, this scenario is designed by placing a series of Entity Nodes connected back-to-back and the user is asked for values for each of these entities sequentially, which is quite tedious and frustrating. Digital Forms mitigate this issue by presenting users with an interactive interface that they can use to provide the information they are asked for in one go.<\/span><\/p>\n

Digital Forms<\/strong> provide a range of input fields that allow your assistant to capture the required details from end-users. After the users complete the form, the input is submitted to the VA to proceed with the task at hand.<\/span><\/p>\n

In this article, we discuss the features and implementation of Digital Forms in the Kore.ai XO Platform. For a use case example and a step-by-step implementation of a Digital Form <\/span>click here<\/span><\/a>.<\/span><\/p>\n

Features<\/span><\/span><\/h1>\n