{"id":61244,"date":"2024-02-16T10:27:45","date_gmt":"2024-02-16T10:27:45","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=61244"},"modified":"2024-02-27T14:36:23","modified_gmt":"2024-02-27T14:36:23","slug":"rate-limits","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/api-guide\/rate-limits\/","title":{"rendered":"Rate Limits"},"content":{"rendered":"
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The Platform enforces rolling rate limits to restrict the number of API requests a user, application, or service can make within a dynamic timeframe. It helps to prevent any single user or service from consuming disproportionate resources that could degrade the service for others.\u00a0<\/span><\/p>\n

The requests are checked against both the 60-second and 1-hour limits. An application can continue to send requests as long as it doesn’t exceed either limit. Once the 1-hour limit is breached, further requests are denied, regardless of whether it complies with the 60-second limit. Once the rate limit is reached, subsequent requests fail with the following error message: <\/span>\u201c<\/span>Rate limit for this API has been reached. Please try again after some time.<\/span><\/i>\u201d\u00a0<\/span><\/p>\n

API Rate Limit Matrix<\/span><\/span><\/h2>\n\n\n\n\n\n\n\n\n
Enforcement Level<\/th>\nRate Limit<\/th>\nAPI List<\/th>\n<\/tr>\n
bot<\/td>\n60 per minute
\n1800 per hour<\/td>\n		Bot Definition APIs (<\/span>Upload File<\/span><\/a>, <\/span>Import Bot as a New Bot<\/span><\/a>, <\/span>Import Bot <\/span>into an Existing Bot<\/span><\/a>, <\/span>Import Bot Functions<\/span><\/a>, <\/span>Install Sample Bot<\/span><\/a>, <\/span>Bot Export<\/span><\/a>, <\/span>Enable Channel<\/span><\/a>, <\/span>Add and Enable a New Language<\/span><\/a>, <\/span>Enable an existing Language<\/span><\/a>, <\/span>Disable an existing Language<\/span><\/a>, <\/span>Update a Language Configuration<\/span><\/a>, <\/span>Publish Bot<\/span><\/a>, <\/span>Bot Variables Import<\/span><\/a>, <\/span>Batch Test Execution<\/span><\/a>, <\/span>Get Batch Test Suites<\/span><\/a>, <\/span>Export Batch Test Suite<\/span><\/a>, <\/span>Import Batch Test Suite<\/span><\/a>, <\/span>Delete Batch Test Suite<\/span><\/a>, <\/span>Delete Batch Test Suite Execution<\/span><\/a>, <\/span>Create (Import) a Conversation Test Suite<\/span><\/a>, <\/span>Conversation Test Suite Execution<\/span><\/a>, and <\/span>Delete Conversation Test Suite<\/span><\/a>)<\/p>\n

NLP Training APIs (<\/span>ML Utterances Import<\/span><\/a>, <\/span>ML Utterance Train<\/span><\/a>, <\/span>ML Utterances Export<\/span><\/a>, <\/span>FAQ Training<\/span><\/a>, <\/span>Extraction from file or URL<\/span><\/a>, <\/span>Get Extractions History<\/span><\/a>, <\/span>Get Extraction Question<\/span><\/a>, <\/span>Get KnowledgeTasks<\/span><\/a>, <\/span>Add Questions from Extraction<\/span><\/a>, <\/span>Get FAQs<\/span><\/a>, and <\/span>Update NLP Configurations<\/span><\/a>)<\/span><\/p>\n

Analytics APIs (<\/span>Find Intent<\/span><\/a>, <\/span>Conversation History<\/span><\/a>, <\/span>Conversation Summary<\/span><\/a>, <\/span>Feedback Analytics<\/span><\/a>, <\/span>Debug Logs<\/span><\/a>, <\/span>Get ChangeLogs<\/span><\/a>, <\/span>Sessions History<\/span><\/a>, <\/span>Get Dashboard Widget Data<\/span><\/a>, <\/span>Get Analytics<\/span><\/a>, <\/span>User Engagement Trend<\/span><\/a>, and <\/span>Conversation Details and Summary<\/span><\/a>)<\/span><\/td>\n<\/tr>\n

request_id<\/td>\n60 per minute
\n1800 per hour<\/td>\n		Bot Definition Status APIs (<\/span>Bot Import Status<\/span><\/a>, <\/span>Bot Export \u2013 Status<\/span><\/a>, <\/span>Bot Publish Status<\/span><\/a>, <\/span>Batch Test Execution Status<\/span><\/a>, <\/span>Conversation Test Suite Creation Status<\/span><\/a>, and <\/span>Conversation Test Suite Execution Status<\/span><\/a>)<\/span><\/p>\n

NLP Training Status APIs (<\/span>ML Utterances Import Status<\/span><\/a>, <\/span>ML Utterance Train Status<\/span><\/a>, <\/span>ML Utterances Export Status<\/span><\/a>, and <\/span>FAQ Training Status<\/span><\/a>)<\/td>\n<\/tr>\n

account<\/td>\n60 per minute
\n1800 per hour<\/td>\n		Admin APIs (<\/span>Get Bots<\/span><\/a>, <\/span>Import Roles<\/span><\/a>, <\/span>Get Roles<\/span><\/a>, <\/span>Get User Roles Details<\/span><\/a>, <\/span>Get Groups<\/span><\/a>, <\/span>Export Roles<\/span><\/a>, <\/span>Assign BT Roles<\/span><\/a>, <\/span>Assign Admin Roles<\/span><\/a>, <\/span>Update User Access<\/span><\/a>, <\/span>Create Users<\/span><\/a>, <\/span>Get Users Information<\/span><\/a>, <\/span>Update User<\/span><\/a>, <\/span>Remove Users from Account<\/span><\/a>, <\/span>Delete Customer Data<\/span><\/a>, <\/span>Delete Customer Data Status API<\/span><\/a>, and <\/span>Get Admin Console Audit Logs<\/span><\/a>)<\/td>\n<\/tr>\n
bot<\/td>\n600 per minute
\n18000 per hour<\/td>\n		Bot Definition Notification APIs (<\/span>Proactive Notification<\/span><\/a>, <\/span>Proactive Notification Status<\/span><\/a>)<\/td>\n<\/tr>\n
account+table<\/td>\n600 per minute
\n18000 per hour<\/td>\n		Data access APIs (<\/span>Insert Data<\/span><\/a>, <\/span>Insert Bulk Data<\/span><\/a>, <\/span>Update Data<\/span><\/a>, <\/span>Delete Data<\/span><\/a>, <\/span>Get Table Data<\/span><\/a>, and <\/span>Get View Data<\/span><\/a>)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Best Practices<\/span><\/span><\/h2>\n