{"id":60407,"date":"2023-12-01T10:16:53","date_gmt":"2023-12-01T10:16:53","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=60407"},"modified":"2023-12-07T10:43:46","modified_gmt":"2023-12-07T10:43:46","slug":"adding-nice-incontact-as-a-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-nice-incontact-as-a-channel\/","title":{"rendered":"Adding Nice inContact as a Channel"},"content":{"rendered":"
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The Platform supports Nice inContact as a channel for integrating a virtual assistant with the NiceCXone Chat Automation platform for creating a rich and synchronous messaging experience for the end users.<\/span><\/p>\n

Types of Nice inContact Channel<\/span><\/span><\/h1>\n

The Nice inContact as a Channel supports two chat interaction modes, <\/span>DFO<\/b> and <\/span>Legacy Chat<\/b>.<\/span><\/p>\n

DFO<\/b> supports plain text messages, digital forms, and rich text elements such as message formatting, links, and templates.<\/span><\/p>\n

The <\/span>Legacy Chat <\/b>supports only plain text messages. Digital forms and rich text elements like message formatting, templates, and links are not supported.<\/span><\/p>\n

Select the chat interaction mode on the <\/span>Deploy<\/b> > Channels<\/b> > Nice inContact<\/b> > Instructions<\/b> tab.
\n<\/span>By default, DFO is selected.
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Prerequisites<\/span><\/span><\/h1>\n

The following are prerequisites for adding Nice inContact as a Channel on the XO Platform:<\/span><\/p>\n