{"id":58437,"date":"2023-07-28T08:43:32","date_gmt":"2023-07-28T07:43:32","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=58437"},"modified":"2023-10-16T09:17:49","modified_gmt":"2023-10-16T08:17:49","slug":"adding-the-zoom-contact-center-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-the-zoom-contact-center-channel\/","title":{"rendered":"Adding the Zoom Contact Center Channel"},"content":{"rendered":"<p><b>Zoom Contact Center (ZCC)<\/b><span style=\"font-weight: 400;\"> is an automation solution for enterprises to manage customer interactions across voice and chat channels. It enables chat automation through Asynchronous Webhook Integration. <\/span><span style=\"font-weight: 400;\">The <\/span><b>Kore.ai XO Platform<\/b><span style=\"font-weight: 400;\"> now supports the Zoom Contact Center channel to integrate virtual assistants for rich and asynchronous messaging experiences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This integration streamlines customer support, automates responses, and improves overall operational efficiency, leading to enhanced customer experiences and increased productivity.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_it_Works\">How it Works<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here&#8217;s a general overview of how virtual assistant interactions work on the Zoom Contact Center Channel:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Setup and Configuration<\/b><span style=\"font-weight: 400;\">: Kore.ai sets up and configures the integration between their virtual assistant and ZCC. This involves installing specific connectors provided by Zoom and configuring the settings to establish a connection.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Channel Integration<\/b><span style=\"font-weight: 400;\">: Once the integration is set up, the virtual assistants on the XO Platform can be configured to use ZCC as one of its communication channels. This means that incoming customer inquiries can be handled through Zoom&#8217;s communication platform, which may include voice calls and chat messages.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Routing and Distribution<\/b><span style=\"font-weight: 400;\">: When a customer initiates contact through ZCC, the XO Platform\u2019s routing system directs the interaction to an available agent based on predefined rules and criteria.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Agent Interaction<\/b>: The agent receives the customer interaction and responds to the customer using ZCC&#8217;s communication features, such as answering voice calls or chat messages.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Prerequisites\"><span style=\"font-weight: 400;\">Prerequisites<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Please ensure you have the following before enabling this channel:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A Zoom App Marketplace Developer account. <em>Don&#8217;t have an account? Sign up <a href=\"https:\/\/marketplace.zoom.us\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/em><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Developer access to the XO Platform. <em>Need Developer Access? <a href=\"https:\/\/kore.ai\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">Contact us<\/a>.<\/em><\/span><\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Setting_up_Zoom_Contact_Center\"><span style=\"font-weight: 400;\">Setting up Zoom Contact Center<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The important steps to set up the ZCC channel are summarized below:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-the-zoom-contact-center-channel\/#Step_1_Associate_an_App\" target=\"_blank\" rel=\"noopener noreferrer\">Associate an App to the channel<\/a>.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-the-zoom-contact-center-channel\/#Step_2_Add_Koreai_Chatbot_Connector_Instance\" target=\"_blank\" rel=\"noopener noreferrer\">Create a Bot Connector instance<\/a> on <\/span><a href=\"https:\/\/marketplace.zoom.us\/apps\" target=\"_blank\" rel=\"noopener noreferrer\">Zoom App Marketplace<\/a><span style=\"font-weight: 400;\"> to associate a virtual assistant.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-the-zoom-contact-center-channel\/#Step_3_Authorize_the_Connector\" target=\"_blank\" rel=\"noopener noreferrer\">Authorize the connector by configuring the required parameters<\/a>.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-the-zoom-contact-center-channel\/#Step_4_Enable_the_Channel\" target=\"_blank\" rel=\"noopener noreferrer\">Enable the channel on the XO Platform<\/a>.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Step_1_Associate_an_App\"><b>Step 1: Associate an App<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As a first step to enable the channel, associate an app on the XO Platform by selecting an app from the list or creating a new one.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To create an app, follow the steps below:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Navigate to <\/span><b>Deploy<\/b><span style=\"font-weight: 400;\"> &gt; <\/span><b>Channels<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select <\/span><b>Zoom Contact Center<\/b><span style=\"font-weight: 400;\"> under <\/span><b>Enterprise Channels<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the <\/span><b>Configurations<\/b><span style=\"font-weight: 400;\"> tab.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If you\u2019re creating an app for the first time, click the <\/span><b>Create App<\/b><span style=\"font-weight: 400;\"> link. Otherwise, select <\/span><b>Create App<\/b><span style=\"font-weight: 400;\"> from the dropdown list or click <\/span><b>Add<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803145557\/Zoom-cc-createapp.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58494\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803145557\/Zoom-cc-createapp.png\" alt=\"\" width=\"400\" height=\"250\" \/><\/a><\/li>\n<li>In the <strong>Create New Client App<\/strong> window, follow the steps below:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>In the <strong>Name<\/strong> field, enter the name for the app registration used in Bot Builder,. Ffor example, My App Registration.<\/li>\n<li>Select one of these scopes for the app:\n<ul>\n<li><strong>Allow anonymous users to chat with the bot<\/strong>: Enables anonymous users to interact with the bot.<\/li>\n<li><strong>Auto register new users on Kore.ai Bots Platform<\/strong>: Select to control the auto-user registration in Kore.ai if the user assertion is unknown.<\/li>\n<\/ul>\n<\/li>\n<li>In the <strong>JWT Signing<\/strong> <strong>Algorithms Used For Client App Authentication<\/strong> drop-down list, select one of the following security algorithms:\n<ul>\n<li><strong>RS256<\/strong><b>\/<\/b><b>RS512<\/b><b>: <\/b><span style=\"font-weight: 400;\">Select to enable the <\/span><b>Public Key.<\/b> <i><span style=\"font-weight: 400;\">The Private key, used for encryption, is provided by the user, and the Public key, used for decryption, is provided by the Platform<\/span><\/i><span style=\"font-weight: 400;\">. Both the keys have to be used for generating the token.<\/span><span style=\"font-weight: 400;\"> The Public Key is used by the XO Platform to authenticate the client application.<\/span><\/li>\n<li><strong>HS256<b>\/<\/b><b>HS512<\/b><b>:<\/b><span style=\"font-weight: 400;\"> Select to generate a <\/span><b>Secret Key <\/b><span style=\"font-weight: 400;\">and a <\/span><b>Client ID<\/b><span style=\"font-weight: 400;\">. The <\/span><b>Client ID<\/b><span style=\"font-weight: 400;\"> is required for app initialization, and the <\/span><b>Secret Key<\/b><span style=\"font-weight: 400;\"> is used by the XO Platform to authenticate the client application. <\/span><\/strong><\/li>\n<\/ul>\n<\/li>\n<li>(Optional) In the <strong>Push Notifications<\/strong> section, click <strong>Enable<\/strong> and then specify a URL to send the notifications.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803150756\/create-new-client-app.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58497\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803150756\/create-new-client-app.png\" alt=\"\" width=\"400\" height=\"600\" \/><\/a><\/li>\n<li>When you Enable the Push Notifications, you can select one of the following options to manage the notifications:\n<ul>\n<li><strong>All Messages<\/strong> &#8211; Sends push notifications for all conversation messages to the client app.<\/li>\n<li><strong>Message Delivery Failures<\/strong> &#8211; Sends push notifications for failure scenarios such as WebSocket Disconnected, App is Killed, and Message Delivery Failure.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803151127\/secure-push-notifications.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58500\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803151127\/secure-push-notifications.png\" alt=\"\" width=\"400\" height=\"600\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<li>To customize the display messages for the push notifications messages sent to the client app, select one of the following options:\n<ul>\n<li><strong>Send Original Messages<\/strong> &#8211; Sends the actual conversation message as part of the push notification.<\/li>\n<li><strong>Show a standard message from standard responses<\/strong> &#8211; Sends a generic message instead of the original message.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803151714\/manage-response.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58503\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803151714\/manage-response.png\" alt=\"\" width=\"400\" height=\"600\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<li>Click <b>Manage Responses<\/b> to add custom messages in the push notification. To learn more about adding responses, read articles <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-intelligence\/default-standard-responses\/\" target=\"_blank\" rel=\"noopener noreferrer\">Default Standard Responses<\/a> and <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-intelligence\/default-dialog\/\" target=\"_blank\" rel=\"noopener noreferrer\">Default Conversations<\/a>.<\/li>\n<li>Click <strong>Save<\/strong> and then, click <strong>Create<\/strong>.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803152356\/manage-responses-save.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58506\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803152356\/manage-responses-save.png\" alt=\"\" width=\"400\" height=\"580\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Step_2_Add_Koreai_Chatbot_Connector_Instance\"><strong>Step 2: Add Kore.ai Chatbot Connector Instance<\/strong><\/span><\/h3>\n<p>To set up <strong>Zoom Contact Center<\/strong> as a channel, the bot has to be associated with the instance of the Kore.ai Chat bot connector available in the Zoom app marketplace. To create a Chatbot Connector, follow the steps below:<\/p>\n<ol>\n<li>Log in to <a href=\"https:\/\/marketplace.zoom.us\/apps\">Zoom App Marketplace<\/a>.<\/li>\n<li>Select <strong>App Types<\/strong> &gt; <strong>Connectors<\/strong> on the left navigation menu.<\/li>\n<li>On the <strong>Connectors<\/strong> page, select the <strong>Kore.ai Chatbot<\/strong> option.<\/li>\n<li>On the <strong>Overview<\/strong> page, click <strong>Add Connector<\/strong>.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803160157\/add-connector.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58532\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803160157\/add-connector.png\" alt=\"\" width=\"600\" height=\"500\" \/><\/a><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Step_3_Authorize_the_Connector\"><strong>Step 3: Authorize the Connector <\/strong><\/span><\/h3>\n<p>The next step after creating a connector is to authorize it on the <strong>Create Kore.ai Connector<\/strong> page of the <strong>Zoom App Marketplace <\/strong>portal. To configure, follow the steps below:<\/p>\n<ol>\n<li>Provide the following information for <strong>Set Preferences<\/strong>:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Connector Name<\/strong>.<\/li>\n<li>Select <strong>Zoom Contact Center<\/strong>.<\/li>\n<li>Select <strong>Chatbot<\/strong> from the dropdown for <strong>Choose Bot Type<\/strong>.<\/li>\n<li>Click <strong>Next<\/strong>.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803160501\/set-preferences.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58535\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803160501\/set-preferences.png\" alt=\"\" width=\"600\" height=\"500\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>Provide the following information in the<strong> Authorize<\/strong> section:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Select the region you want the chatbot to be available from the dropdown.<\/li>\n<li>The <strong>Base URL<\/strong> of the Kore.ai Platform to connect to the app. For example, the base URL for Kore.ai is <code>bots.kore.ai<\/code>.<\/li>\n<li>Copy and paste the <strong>Bot ID<\/strong>, <strong>Client ID<\/strong>, and <strong>Client Secret<\/strong> values from the <strong>Channels <\/strong>&gt; <strong>Configuration<\/strong> section of the XO Platform (shown below) for <strong>Authorization Parameters<\/strong>.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803153430\/ZCC-Botinfo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58509\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803153430\/ZCC-Botinfo.png\" alt=\"\" width=\"400\" height=\"400\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803153430\/ZCC-Botinfo-150x150.png 150w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803153430\/ZCC-Botinfo-350x350.png 350w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803153430\/ZCC-Botinfo-100x100.png 100w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li>Click <strong>Next.<\/strong><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803160715\/authorize-zcc.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58538\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803160715\/authorize-zcc.png\" alt=\"\" width=\"600\" height=\"6450\" \/><\/a><\/li>\n<li>Copy the <strong>Post URL<\/strong> and <strong>Access Token<\/strong> values from the <strong>Create Kore.ai Chatbot Connector<\/strong> page.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803153606\/copy-posturl.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58512\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803153606\/copy-posturl.png\" alt=\"\" width=\"500\" height=\"250\" \/><\/a><\/li>\n<li>Paste to the relevant fields on the Kore.ai XO Platform in the <strong>Zoom Contact Center <\/strong>&gt; <strong>Configurations<\/strong> section.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803153817\/paste-zcc-values.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58515\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803153817\/paste-zcc-values.png\" alt=\"\" width=\"600\" height=\"351\" \/><\/a><\/li>\n<li>Copy the <strong>Webhook URL<\/strong> from the <strong>Zoom Contact Center <\/strong>&gt; <strong>Configurations<\/strong> section of the XO Platform.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803154012\/webhook-url-copy.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58518\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803154012\/webhook-url-copy.png\" alt=\"\" width=\"500\" height=\"400\" \/><\/a><\/li>\n<li>Paste on the <strong>Create Kore.ai Chatbot Connector<\/strong> page, and click <strong>Next<\/strong>.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803154202\/paste-webhook-url.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58521\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803154202\/paste-webhook-url.png\" alt=\"\" width=\"500\" height=\"400\" \/><\/a><br \/>\nThe following message appears once the Kore.ai Chatbot connector is authorized successfully.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803154334\/zcc-config-success.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58524\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803154334\/zcc-config-success.png\" alt=\"\" width=\"600\" height=\"300\" \/><\/a><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Step_4_Enable_the_Channel\"><strong>Step 4: Enable the Channel<\/strong><\/span><\/h3>\n<p>The final step in the setup is to enable the channel on the XO Platform. To enable, follow the steps below:<\/p>\n<ol>\n<li>On the XO Platform, under <strong>Zoom Contact Center<\/strong> &gt; <strong>Configurations<\/strong>, select <strong>Yes<\/strong> for <strong>Enable Channel<\/strong>.<\/li>\n<li>Click <strong>Save<\/strong>.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803154609\/enable-zoom.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-58527\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230803154609\/enable-zoom.png\" alt=\"\" width=\"400\" height=\"250\" \/><\/a><\/li>\n<\/ol>\n<p>You\u2019re now ready to test the new channel integration by publishing your virtual assistant. <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/publish\/publishing-bot\/\">Learn more<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zoom Contact Center (ZCC) is an automation solution for enterprises to manage customer interactions across voice and chat channels. It enables chat automation through Asynchronous Webhook Integration. The Kore.ai XO Platform now supports the Zoom Contact Center channel to integrate virtual assistants for rich and asynchronous messaging experiences. This integration streamlines customer support, automates responses,&#8230;<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-58437","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/58437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=58437"}],"version-history":[{"count":10,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/58437\/revisions"}],"predecessor-version":[{"id":59852,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/58437\/revisions\/59852"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=58437"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=58437"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=58437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}