{"id":58029,"date":"2023-07-19T16:18:15","date_gmt":"2023-07-19T15:18:15","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=58029"},"modified":"2023-07-19T17:21:11","modified_gmt":"2023-07-19T16:21:11","slug":"using-the-zendesk-action-templates","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/integrations\/using-the-zendesk-action-templates\/","title":{"rendered":"Using the Zendesk Action Templates"},"content":{"rendered":"

You can use the Prebuilt Action Templates<\/strong> from your Zendesk integration to auto-create dialog tasks and test them using the Talk to Bot<\/strong> option.<\/p>\n

Steps to create a dialog task using the Zendesk action templates:<\/p>\n

    \n
  1. Go to Build > Conversation Skills > Dialog Tasks<\/strong>.<\/li>\n
  2. Click Create a Dialog Task<\/strong>.
    \"\"<\/a><\/li>\n
  3. On the Create Dialog Task pop-up, under the Integration, select the Zendesk option to view the action templates.
    \"\"<\/a><\/li>\n
  4. Select any of the dialog task templates and click Proceed<\/strong>. For example, select the Create a ticket<\/strong> template.<\/li>\n
  5. If you have not configured any integration for your virtual assistant, you will see the Explore Integrations<\/strong> option. Once you click this option, you will be redirected to the Actions page to configure an integration for your VA. For more information, see Actions Overview<\/a>.
    \"\"<\/a>\n<\/li>\n<\/ol>\n

    Zendesk Actions<\/span><\/h2>\n

    The following Zendesk actions are supported in this release:<\/p>\n\n\n\n\n\n\n\n\n\n
    Supported Tasks<\/b><\/td>\nDescription<\/b><\/td>\nMethod<\/b><\/td>\n<\/tr>\n
    Create a Ticket<\/span><\/td>\nCreates a ticket in the Zendesk system.<\/span><\/td>\nPOST<\/span><\/td>\n<\/tr>\n
    Update a ticket<\/span><\/td>\nUpdates a ticket in the Zendesk system. (Currently, this action is not supported by the Zendesk Integration.) <\/span><\/td>\nPUT<\/span><\/td>\n<\/tr>\n
    Delete a ticket<\/span><\/td>\nDeletes a ticket from the Zendesk system. (Currently, this action is not supported by the Zendesk Integration.)<\/span><\/td>\nDELETE<\/span><\/td>\n<\/tr>\n
    View all tickets<\/span><\/td>\nRetrieves all tickets from the Zendesk system.<\/span><\/td>\nGET<\/span><\/td>\n<\/tr>\n
    View ticket(s) by ID(s)<\/span><\/td>\nView tickets with multiple IDs of the Zendesk system.<\/span><\/td>\nGET<\/span><\/td>\n<\/tr>\n
    Search ticket by keywords<\/span><\/td>\nSearch a ticket using the keywords from the Zendesk system.<\/span><\/td>\nGET<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Create a Ticket<\/span><\/h3>\n

    Steps to create a ticket in the Zendesk integration:<\/p>\n

      \n
    1. Refer to the Installing the Zendesk templates <\/a>section to install this template.<\/li>\n
    2. The Create a Ticket<\/em> dialog task is added with the following components:
      \"\"<\/a>\n