{"id":55096,"date":"2023-03-02T07:19:34","date_gmt":"2023-03-02T07:19:34","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=55096"},"modified":"2023-03-09T14:45:34","modified_gmt":"2023-03-09T14:45:34","slug":"using-the-jira-action-templates","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/integrations\/using-the-jira-action-templates\/","title":{"rendered":"Using the JIRA Action Templates"},"content":{"rendered":"

You can use the Prebuilt Action Templates<\/strong> from your JIRA integration to auto-create dialog tasks and test them using the Talk to Bot<\/strong> option.<\/p>\n

Step to create a dialog task using the JIRA action templates:<\/p>\n

    \n
  1. Go to Build > Conversation Skills > Dialog Tasks<\/strong>.<\/li>\n
  2. Click Create a Dialog Task<\/strong>.
    \"\"<\/a><\/li>\n
  3. On the Dialog Task pop-up, under the Integration, select the Jira option to view the action templates.
    \"\"<\/a><\/li>\n
  4. If you have not configured any integration for your virtual assistant, you will see the Explore Integrations<\/strong> option. Once you click this option, you will be redirected to the Actions page to configure an integration for your VA. For more information, see Actions Overview<\/a>.
    \"\"<\/a>\n<\/li>\n<\/ol>\n

    JIRA Actions<\/span><\/h2>\n

    The following Freshdesk actions are supported in this release:<\/p>\n\n\n\n\n\n\n\n\n
    Supported Tasks<\/b><\/td>\nDescription<\/b><\/td>\nMethod<\/b><\/td>\n<\/tr>\n
    Create an Issue<\/span><\/td>\nCreates an issue in the JIRA system.<\/span><\/td>\nPOST<\/span><\/td>\n<\/tr>\n
    Get an Issue by ID<\/span><\/td>\nFetch an issue details with ID from the JIRA system.<\/span><\/td>\nGET<\/span><\/td>\n<\/tr>\n
    Get all issues<\/span><\/td>\nRetrieves all issues from the JIRA system.<\/span><\/td>\nGET<\/span><\/td>\n<\/tr>\n
    Update an Issue<\/span><\/td>\nUpdates an issue in the JIRA system.<\/span><\/td>\nPUT<\/span><\/td>\n<\/tr>\n
    Delete an issue<\/span><\/td>\nDeletes an issue from the JIRA system.<\/span><\/td>\nGET<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Create an Issue<\/span><\/h3>\n

    Steps to create an issue in the JIRA integration:<\/p>\n

      \n
    1. Refer to the Installing the JIRA templates <\/a>section to install this template.<\/li>\n
    2. The Create an issue<\/em> dialog task is added with the following components:
      \"\"<\/a>\n