{"id":54931,"date":"2023-03-01T06:22:25","date_gmt":"2023-03-01T06:22:25","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=54931"},"modified":"2023-09-13T15:56:19","modified_gmt":"2023-09-13T14:56:19","slug":"configuring-the-jira-action","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/integrations\/configuring-the-jira-action\/","title":{"rendered":"Configuring the JIRA Action"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>The XO Platform lets you easily connect the JIRA integration to create, view, update and delete issues. Click the <a href=\"https:\/\/www.atlassian.com\/software\/jira\">JIRA<\/a> link to learn more.<\/p>\n<p>This article explains how to authorize and enable the <strong>JIRA<\/strong> action and install the pre-built templates.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Authorizations_Supported\"><span style=\"font-weight: 400;\">Authorizations Supported<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Kore.ai XO Platform supports basic authentication to allow a JIRA integration to exchange data. For more information, see <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/advanced-topics\/authorization\/bot-authentication\/\"><span style=\"font-weight: 400;\">Bot Authorization Overview<\/span><\/a><span style=\"font-weight: 400;\"> .\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Kore.ai XO Platform supports the following authorization types for the JIRA integration:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><b>Pre-Authorize the Integration<\/b> &#8211; To make the integration process smoother for developers and customers, you can pre-authorize it by providing the necessary authorization credentials to obtain the access token.<\/li>\n<li><b>Allow Users to Authorize the Integration <\/b>\u00a0&#8211; This method requires the end user to provide credentials during the conversation for authorization. This authorization process involves requesting permission for Kore.ai&#8217;s JIRA app to access an access token at runtime.<br \/>\n<strong>NOTE<\/strong>: The JIRA integration can be authorized only for the Developer and the Enterprise editions. You cannot authorize JIRA\u2019s Trial edition. To learn more about JIRA account types, see <a href=\"https:\/\/developer.atlassian.com\/cloud\/jira\/platform\/oauth-2-3lo-apps\/#overview\">JIRA documentation<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td><b>Authorization Type<\/b><\/td>\n<td><b>Basic OAuth<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Pre-authorize the Integration<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Allow Users to Authorize the Integration<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Step_1_Enable_the_JIRA_Action\">Step 1: Enable the JIRA Action<\/span><\/h2>\n<p><strong>Prerequisites<\/strong>:<\/p>\n<p>Before enabling the JIRA actions, complete the following prerequisites:<\/p>\n<ul>\n<li>Create a <a href=\"https:\/\/developer.atlassian.com\/\">developer account<\/a> in JIRA and note down login credentials. Use the <a href=\"https:\/\/developer.atlassian.com\/cloud\/jira\/platform\/oauth-2-3lo-apps\/#overview\">JIRA Help Center<\/a> for more information.<\/li>\n<li>Copy the Client ID, Client Secret Key, Authorization URL, and Call back URL and keep them ready to enable the JIRA integration.<\/li>\n<\/ul>\n<p>Steps to enable the JIRA action:<\/p>\n<ol>\n<li>Go to <strong>Build &gt; Integrations &gt; Actions<\/strong>.<\/li>\n<li>Once you click the <strong>Actions<\/strong> menu, all integrations are shown in the <strong>Available<\/strong> region. Select the <strong>JIRA<\/strong> action.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301072535\/jira_action.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1916\" height=\"738\" class=\"alignnone size-medium wp-image-54942\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301072535\/jira_action.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301072535\/jira_action.png 1916w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301072535\/jira_action-300x116.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301072535\/jira_action-1024x394.png 1024w\" sizes=\"auto, (max-width: 1916px) 100vw, 1916px\" \/><\/a><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Pre-authorize_the_Integration\">Pre-authorize the Integration<\/span><\/h3>\n<p><strong>OAuth<\/strong><\/p>\n<p>You can authorize the integration using developer credentials. The developer authorization lets you authorize the integration with the preconfigured Kore.ai\u2019s app or use the custom authorization profile to let a developer configure the integration.<\/p>\n<p>Steps to authorize a JIRA action using developer credentials:<\/p>\n<ol>\n<li>Go to <strong>Build &gt; Integrations &gt; Actions<\/strong> and select the <strong>JIRA<\/strong> action.<\/li>\n<li>In the <strong>Configurations<\/strong> dialog, select the <strong>Authorization<\/strong> tab.<\/li>\n<li>Enter the following details:\n<ul>\n<li><strong>Authorization Type<\/strong> &#8211; Select the <strong>Pre-authorize the Integration<\/strong> option, and then select the <strong>OAuth<\/strong> option.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301072701\/jira_action1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"852\" class=\"alignnone size-medium wp-image-54945\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301072701\/jira_action1.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301072701\/jira_action1.png 792w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301072701\/jira_action1-279x300.png 279w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/a><br \/>\n<strong>System Authorization<\/strong>Pre-authorize JIRA integration with the necessary authorization credentials to obtain the token to access external services.<\/p>\n<ul>\n<li>Select the <strong>System<\/strong> card to enable the Kore.ai&#8217;s preconfigured JIRA app and click <strong>Authorize<\/strong>.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301073029\/jira_action2.png\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"852\" class=\"alignnone size-medium wp-image-54949\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301073029\/jira_action2.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301073029\/jira_action2.png 792w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301073029\/jira_action2-279x300.png 279w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/a><\/li>\n<li>Once you click <strong>Authorize<\/strong>, you are redirected to <a href=\"https:\/\/developer.atlassian.com\/console\/\">https:\/\/developer.atlassian.com\/console\/<\/a>.<\/li>\n<li>Enter your developer account credentials to connect with your JIRA Account successfully.<\/li>\n<li>Click the <strong>Allow Access<\/strong> button to use Kore.ai\u2019s app to fetch the access token to complete the authorization.<\/li>\n<\/ul>\n<p><strong>Custom Authorization<\/strong><\/p>\n<p>Create your custom authorization profile to obtain an access token and use it to complete integration without using Kore.ai&#8217;s JIRA app for authorization.<\/p>\n<ul>\n<li>Select <strong>Custom<\/strong> to enable the custom authorization profile.<\/li>\n<li>Click the <strong>Select Authorization<\/strong> drop-down and select the <strong>Create New<\/strong> option.<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301075811\/jira_action3.png\"><img loading=\"lazy\" decoding=\"async\" width=\"790\" height=\"848\" class=\"alignnone size-medium wp-image-54954\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301075811\/jira_action3.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301075811\/jira_action3.png 790w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301075811\/jira_action3-279x300.png 279w\" sizes=\"auto, (max-width: 790px) 100vw, 790px\" \/><\/a><\/li>\n<li>Select the type of authorization mechanism. For example, select the OAuth v2 option. To create custom OAuth profiles, read the <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/advanced-topics\/authorization\/bot-oauthv2-clientcredentials\/\">Setting Up Authorization Using OAuth v2<\/a> article.<\/li>\n<li>Enter the following authentication credentials for the OAuth v2 mechanism:\n<ul>\n<li>Call back URL<\/li>\n<li>Identity Provider Name<\/li>\n<li>Client ID<\/li>\n<li>Client Secret<\/li>\n<li>Authorization URL<\/li>\n<li>Token Request URL<\/li>\n<li>Scope<\/li>\n<li>Refresh Token URL<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301075959\/jira_action4.png\"><img loading=\"lazy\" decoding=\"async\" width=\"796\" height=\"910\" class=\"alignnone size-medium wp-image-54957\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301075959\/jira_action4.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301075959\/jira_action4.png 796w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301075959\/jira_action4-262x300.png 262w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<li>Click <strong>Save Auth<\/strong> to save Authorization Profile.<\/li>\n<li>Select the new <strong>Authorization Profile<\/strong>, which you created to enable integration.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080315\/jira_action5.png\"><img loading=\"lazy\" decoding=\"async\" width=\"796\" height=\"849\" class=\"alignnone size-medium wp-image-54960\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080315\/jira_action5.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080315\/jira_action5.png 796w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080315\/jira_action5-281x300.png 281w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/><\/a><\/li>\n<li>Once you click <strong>Authorize<\/strong>, you are redirected to <a href=\"https:\/\/developer.atlassian.com\/console\/\">https:\/\/developer.atlassian.com\/console\/<\/a>.<\/li>\n<li>Enter login credentials to connect with your JIRA Account successfully.<\/li>\n<li>Click the <strong>Allow Access<\/strong> button if prompted to let your custom app fetch the access token to complete the authorization.<\/li>\n<li>Once the authorization is successful, you will see a success message.<\/li>\n<li>Click <strong>Enable<\/strong>. When you configure the action for the first time, the Integration Successful pop-up is displayed.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1919\" height=\"800\" class=\"alignnone size-medium wp-image-54963\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10.png 1919w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10-300x125.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10-1024x427.png 1024w\" sizes=\"auto, (max-width: 1919px) 100vw, 1919px\" \/><\/a><br \/>\n<strong>Note<\/strong>: The JIRA action is moved from Available to Configured region.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Allow_End_User_to_Authorize\">Allow End User to Authorize<\/span><\/h3>\n<p>You can authorize the integration at a user level with their login credentials. The user authorization process involves requesting permission for Kore.ai&#8217;s JIRA app to access an access token at runtime. You can also use the custom authorization profile to fetch the access token based on user credentials.<\/p>\n<p>Steps to authorize a JIRA action at a user level:<\/p>\n<ol>\n<li>Go to <strong>Build &gt; Integrations &gt; Actions<\/strong> and select the <strong>JIRA<\/strong> action.<\/li>\n<li>In the Configurations dialog, select the <strong>Authorization<\/strong> tab.<\/li>\n<li>Enter the following details:\n<ul>\n<li><strong>Authorization Type<\/strong> &#8211; Select the <strong>Allow Users to Authorize the Integration<\/strong> option, and then select <strong>OAuth<\/strong> option.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301081149\/jira_action6.png\"><img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"849\" class=\"alignnone size-medium wp-image-54967\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301081149\/jira_action6.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301081149\/jira_action6.png 794w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301081149\/jira_action6-281x300.png 281w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/><\/a><br \/>\n<strong>System Authorization<\/strong>The end user has to provide credentials during the conversation to authorize users for JIRA integration to obtain the access token.<\/li>\n<li>Select the <strong>System<\/strong> card to enable the Kore.ai&#8217;s preconfigured JIRA app.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301081620\/jira_action7.png\"><img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"849\" class=\"alignnone size-medium wp-image-54970\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301081620\/jira_action7.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301081620\/jira_action7.png 794w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301081620\/jira_action7-281x300.png 281w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/><\/a><\/li>\n<li>Once you click the <strong>Enable<\/strong> button, a link is sent to the end user to authorize the integration.<\/li>\n<li>Click the link and enter the login credentials to allow the user to authorize the integration.<br \/>\n<strong>Custom Authorization<\/strong><br \/>\nCreate your custom authorization profile to obtain an access token and use it to complete integration without using Kore.ai&#8217;s JIRA app for authorization.<\/p>\n<ul>\n<li>Select Custom to <strong>enable<\/strong> the custom authorization profile.<\/li>\n<li>Click the <strong>Select Authorization<\/strong> drop-down and select the <strong>Create New<\/strong> option. Follow the instructions in the <strong>Custom Authorization<\/strong> section.<\/li>\n<li>You can also select an existing authorization profile as shown below:<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301082454\/jira_action8.png\"><img loading=\"lazy\" decoding=\"async\" width=\"792\" height=\"852\" class=\"alignnone size-medium wp-image-54973\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301082454\/jira_action8.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301082454\/jira_action8.png 792w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301082454\/jira_action8-279x300.png 279w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Click the <strong>Enable<\/strong> button. The users will see the authorize option during the runtime.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Step_2_Install_the_Jira_Action_Templates\">Step 2: Install the Jira Action Templates<\/span><\/h2>\n<p>Once you have configured a JIRA integration, you can explore and install action templates.<\/p>\n<p>Steps to install action templates:<\/p>\n<ol>\n<li>On the Integration Successful dialog, click the <strong>Explore Templates<\/strong> button to view the templates.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1919\" height=\"800\" class=\"alignnone size-medium wp-image-54963\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10.png 1919w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10-300x125.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301080552\/jira_action10-1024x427.png 1024w\" sizes=\"auto, (max-width: 1919px) 100vw, 1919px\" \/><\/a><\/li>\n<li>In the Integration Templates dialog, click the <strong>Install<\/strong> button to begin the installation.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301082940\/jira_action11.png\"><img loading=\"lazy\" decoding=\"async\" width=\"588\" height=\"637\" class=\"alignnone size-medium wp-image-54980\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301082940\/jira_action11.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301082940\/jira_action11.png 588w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301082940\/jira_action11-277x300.png 277w\" sizes=\"auto, (max-width: 588px) 100vw, 588px\" \/><\/a><\/li>\n<li>Once the template is installed, click the <strong>Go to Dialog<\/strong> button to view the dialog task.<\/li>\n<li>Once all templates are installed, a dialog task for each template is auto-created.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301083107\/jira_action12.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1919\" height=\"435\" class=\"alignnone size-medium wp-image-54983\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301083107\/jira_action12.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301083107\/jira_action12.png 1919w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301083107\/jira_action12-300x68.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301083107\/jira_action12-1024x232.png 1024w\" sizes=\"auto, (max-width: 1919px) 100vw, 1919px\" \/><\/a><\/li>\n<li>Select the desired dialog task from the templates and click <strong>Proceed<\/strong>. For example, select the Update an Issue task.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301083312\/jira_dialog.png\"><img loading=\"lazy\" decoding=\"async\" width=\"796\" height=\"908\" class=\"alignnone size-medium wp-image-54986\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301083312\/jira_dialog.png\" alt=\"\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301083312\/jira_dialog.png 796w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230301083312\/jira_dialog-263x300.png 263w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/><\/a><\/li>\n<li>Once you click Proceed, the dialog task is auto-created, and the canvas opens with all required entity nodes, service nodes, and message scripts.<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The XO Platform lets you easily connect the JIRA integration to create, view, update and delete issues. Click the JIRA link to learn more. This article explains how to authorize and enable the JIRA action and install the pre-built templates. Authorizations Supported The Kore.ai XO Platform supports basic authentication to allow a JIRA integration to...","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[201],"tags":[],"class_list":["post-54931","post","type-post","status-publish","format-standard","hentry","category-integrations"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/54931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=54931"}],"version-history":[{"count":19,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/54931\/revisions"}],"predecessor-version":[{"id":59466,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/54931\/revisions\/59466"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=54931"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=54931"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=54931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}