{"id":54862,"date":"2023-02-27T09:21:35","date_gmt":"2023-02-27T09:21:35","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=54862"},"modified":"2023-11-16T09:03:37","modified_gmt":"2023-11-16T09:03:37","slug":"using-the-freshdesk-action-templates","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/integrations\/using-the-freshdesk-action-templates\/","title":{"rendered":"Using the Freshdesk Action Templates"},"content":{"rendered":"

You can use the Prebuilt Action Templates<\/strong> from your Freshdesk integration to auto-create dialog tasks and test them using the Talk to Bot<\/strong> option.<\/p>\n

Steps to create a dialog task using the Freshdesk action templates:<\/p>\n

    \n
  1. Go to Build > Conversation Skills > Dialog Tasks<\/strong>.<\/li>\n
  2. Click Create a Dialog Task<\/strong>.
    \n\"\"<\/a><\/li>\n
  3. On the Dialog Task pop-up, under the Integration, select the Freshdesk option to view the action templates.
    \n    \"\"<\/a><\/li>\n
  4. If you have not configured any integration for your virtual assistant, you will see the Explore Integrations<\/strong> option. Once you click this option, you will be redirected to the Actions page to configure an integration for your VA. For more information, see Actions Overview<\/a>.
    \n    \"\"<\/a><\/li>\n<\/ol>\n

    Freshdesk Actions<\/span><\/h2>\n

    The following Freshdesk actions are supported in this release:<\/p>\n\n\n\n\n\n\n\n\n\n
    Supported Tasks<\/b><\/td>\nDescription<\/b><\/td>\nMethod<\/b><\/td>\n<\/tr>\n
    Create a Ticket<\/span><\/td>\nCreates a ticket in the Freshdesk system.<\/span><\/td>\nPOST<\/span><\/td>\n<\/tr>\n
    Get ticket by ID<\/span><\/td>\nFetch ticket details with ID from the Freshdesk system.<\/span><\/td>\nGET<\/span><\/td>\n<\/tr>\n
    List all tickets<\/span><\/td>\nRetrieves all tickets from the Freshdesk system.<\/span><\/td>\nGET<\/span><\/td>\n<\/tr>\n
    Update a ticket<\/span><\/td>\nUpdate a ticket in the Freshdesk system.<\/span><\/td>\nPUT<\/span><\/td>\n<\/tr>\n
    Search ticket by field<\/span><\/td>\nSearch a ticket using the field details from the Freshdesk system.<\/span><\/td>\nGET<\/span><\/td>\n<\/tr>\n
    Delete a ticket<\/span><\/td>\nDeletes a ticket from the Freshdesk system.<\/span><\/td>\nDELETE<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Create a Ticket<\/span><\/h3>\n

    Steps to create a ticket in the Freshdesk integration:<\/p>\n

      \n
    1. Refer to the Installing the Freshdesk templates <\/a>section to install this template.<\/li>\n
    2. The Create Ticket<\/em> dialog task is added with the following components:
      \n      \"\"<\/a><\/p>\n