{"id":53765,"date":"2023-02-08T07:55:57","date_gmt":"2023-02-08T07:55:57","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=53765"},"modified":"2023-02-08T11:33:48","modified_gmt":"2023-02-08T11:33:48","slug":"configuring-the-drift-agent","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/integrations\/configuring-the-drift-agent\/","title":{"rendered":"Configuring the Drift Agent"},"content":{"rendered":"
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Drift is a conversation cloud platform. It helps marketing and sales teams to connect with customers easily through the conversation chat module. Kore.ai XO Platform\u2019s Drift Agent integration allows you to seamlessly hand off the virtual assistant conversations to your live agents on Drift.<\/p>\n

Use the configuration steps below as general guidelines to enable the Drift Agent integration. You may notice minor differences based on the version of the Drift you are using.<\/p>\n

Overview<\/span><\/h2>\n

Kore.ai\u2019s virtual assistant (VA) serves as the central point of interaction for the users. The VA facilitates communication and interaction between the user and the Drift agent using the chat module. In addition to its regular capabilities, the VA acts as a proxy or intermediary between the users and the Drift agents to hand over conversations seamlessly. The VA also allows you to integrate with the Drift platform.<\/p>\n

Configuration<\/span><\/h2>\n

To configure the Drift agent, follow the instructions in the sections below.<\/p>\n

Step1: Create a Drift App<\/span><\/h3>\n

Create an external integration in Drift to receive messages.<\/p>\n

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  1. Log in to https:\/\/dev.drift.com\/apps<\/a> with your drift credentials.<\/li>\n
  2. Go to the App Store and click Create New App. To create an app, follow the instructions at https:\/\/devdocs.drift.com\/docs\/quick-start<\/a>.
    \n    \"\"<\/a><\/li>\n
  3. Once you have created the App, go to the Settings > OAuth & Scopes<\/strong> page.<\/li>\n
  4. Add the redirect URL. This URL is found on the Configurations<\/strong> tab of Kore.ai\u2019s Drift Agent.<\/li>\n
  5. Paste the URL and click Add<\/strong>.
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  6. Select the WebHooks tab and add the Request URL, which is Kore.ai\u2019s Drift Agent Webhook URL on the Configurations tab. Provide access to the following scopes for the Webhook as shown:\n