{"id":50728,"date":"2023-01-09T07:49:39","date_gmt":"2023-01-09T07:49:39","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=50728"},"modified":"2023-04-04T10:13:20","modified_gmt":"2023-04-04T09:13:20","slug":"feedback-analytics","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/feedback-analytics\/","title":{"rendered":"Feedback Analytics"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6ae865cd04324\" data-id=\"6ae865cd04324\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Once you\u2019ve created a <b><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/feedback-survey\/\" rel=\"noopener noreferrer\" target=\"_blank\">Feedback Survey<\/a><\/b> for your conversations based on a survey type (<i>NPS<\/i>, <i>CSAT<\/i>, or <i>Like\/Dislike<\/i>), it\u2019s important to constantly monitor and analyze the customer responses, feedback survey scores, and trends over a given period.<\/p>\n<p>Thus, knowing the survey type scores and the key metrics for respondents, responses, trends, and users helps gain actionable insights into the customer experience your business is delivering. The new <b>Feedback Analytics Dashboard<\/b> under the <b>Analyze<\/b> section provides prebuilt dashboards to view the survey results and insights based on the duration, survey name, and type you select.<\/p>\n<p>The Dashboard displays graphs and charts derived from real-time feedback data for the following:<\/p>\n<ul>\n<li>Distribution trends of feedback scores.<\/li>\n<li>The overall score for the given period and its trend.<\/li>\n<li>The comprehensive feedback results with an option to export the results for review.<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-message color_yellow\"><div class=\"w-message-body\"><p><b>Note<\/b>: The <b>Feedback Dashboard<\/b> is available in Release 10.0.0 (January 2023).<\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Navigating_to_the_Feedback_Dashboard\">Navigating to the Feedback Dashboard<\/span><\/h2>\n<p>There are two ways to access the <b>Feedback (Analytics) Dashboard<\/b>:<\/p>\n<ol>\n<li>On the <b>Bot Builder<\/b> home page, click on your Virtual Assistant.<\/li>\n<li>Navigate to <b>Analyze<\/b> > <b>Feedback Dashboard<\/b><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109063530\/FA-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109063530\/FA-1.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-50730\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Dashboard_Filters\">Dashboard Filters<\/span><\/h2>\n<p>The <b>Feedback Dashboard<\/b> displays analytics data on the <b>Feedback Survey responses<\/b> from customers based on the following filters:<\/p>\n<ol>\n<li><b>Date<\/b>: Indicates the date range to filter the conversation sessions and capture the survey feedback responses.<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-message color_yellow\"><div class=\"w-message-body\"><p><b>Note<\/b>: The session start time filters the sessions based on when they were initiated.<\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109063916\/FA-2.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109063916\/FA-2.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-50733\" \/><\/a><\/p>\n<p>The filter options include the following:<\/p>\n<ul>\n<li><b>24 Hours<\/b>: Captures feedback survey responses from conversations in the past 24 hours.<\/li>\n<li><b>Last 7 Days<\/b>: Captures feedback survey responses from conversations that happened in the last seven days.<\/li>\n<li><b>Last Month<\/b>: Captures feedback survey responses from conversations in the last month.<\/li>\n<li><b>Last 3 Months<\/b> Captures feedback survey responses from conversations in the last three months.<\/li>\n<li><b>Custom<\/b>: Select the start and end date range on the calendar widget to capture the feedback survey data.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109094417\/FA-3new.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109094417\/FA-3new.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-50833\" \/><\/a><\/p>\n<ol start=\"2\">\n<li><b>Survey Type<\/b>: The type of survey including CSAT, NPS, or Like\/Dislike. <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/feedback-survey\/#Feedback_Template_Types\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more<\/a>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109064318\/FA-4.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109064318\/FA-4.png\" alt=\"\" width=\"500\" height=\"300\" class=\"alignnone size-full wp-image-50739\" \/><\/a><\/p>\n<li><b>Survey Name<\/b>:  This is the feedback survey name provided when creating a feedback survey under <b>Build<\/b> > <b>Configurations<\/b> > <b>Feedback Survey<\/b>. You can either select <b>All Surveys<\/b> to capture the Feedback Survey analytics data of all the surveys configured for the virtual assistant or a specific survey name from the dropdown list.<\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109064606\/FA-5.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109064606\/FA-5.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-50742\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Dashboard_Sections\">Dashboard Sections<\/span><\/h2>\n<p>The <b>Feedback Survey<\/b> Dashboard is categorized into five sections that display analytics-driven graphs and charts for the selected feedback <i>survey name<\/i>, <i>survey type<\/i>, and <i>date<\/i> based on the captured feedback survey responses. These include:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Percentage_and_Number_of_Respondents\">Percentage and Number of Respondents<\/span><\/h3>\n<p>This widget displays the <b>percentage<\/b> and the <b>number of respondents<\/b> for a specific feedback survey response. In addition, it displays the <i>percentage of increase or decrease<\/i> in the individual response type over the given period.<\/p>\n<p>For the <b>NPS<\/b> survey type, it captures the data for the following responders:<\/p>\n<ul>\n<li><b>Promoters<\/b>: Respondents who gave a score of 9 or above.<\/li>\n<li><b>Passives<\/b>: Respondents who gave a score between 6 and 8.<\/li>\n<li><b>Detractors<\/b>: Respondents who gave a score between 0 and 5.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109064833\/FA-6.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109064833\/FA-6.png\" alt=\"\" width=\"500\" height=\"250\" class=\"alignnone size-full wp-image-50745\" \/><\/a><\/p>\n<p>For the <b>CSAT<\/b> survey type, it captures the data for the following responses:<\/p>\n<ul>\n<li><b>Very Satisfied<\/b>: Respondents who gave a score of 5.<\/li>\n<li><b>Satisfied<\/b>: Respondents who gave a score of 4.<\/li>\n<li><b>Neutral<\/b>: Respondents who gave a score of 3.<\/li>\n<li><b>Unsatisfied<\/b>: Respondents who gave a score of 2.<\/li>\n<li><b>Very Unsatisfied<\/b>: Respondents who gave a score of 1.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109065046\/FA-7.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109065046\/FA-7.png\" alt=\"\" width=\"500\" height=\"300\" class=\"alignnone size-full wp-image-50748\" \/><\/a><\/p>\n<p>For the <b>Like\/Dislike<\/b> survey type, it captures the data for the following responses:<\/p>\n<ul>\n<li><b>Extremely Likely<\/b>: Respondents who gave a score of 1.<\/li>\n<li><b>Extremely Unlikely<\/b>: Respondents who gave a score of 0.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109065408\/FA-8.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109065408\/FA-8.png\" alt=\"\" width=\"500\" height=\"250\" class=\"alignnone size-full wp-image-50751\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Score_Break_up_Respondent-wise_Survey_Score_over_Time\">Score Break up &#8211; Respondent-wise Survey Score over Time<\/span><\/h3>\n<p>This section displays the bar chart widget representing the percentage of each response type for <b>Like\/Dislike<\/b> and <b>CSAT<\/b> surveys and the respondent type for <b>NPS surveys<\/b> over a time period.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-message color_yellow\"><div class=\"w-message-body\"><p><b>Note<\/b>: Hover your mouse over the <b>Survey Score<\/b> chart to see the <b><i>number of respondents<\/i><\/b>, the <b><i>response type scores<\/i><\/b>, and the <b><i>percentage of respondents for each response type<\/i><\/b> at the granular level.<\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>For the <b>NPS<\/b> survey type, the number of promoters, passives, and detractors is displayed in different colors over the selected period on the days they responded.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109092527\/FA-9-new.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109092527\/FA-9-new.png\" alt=\"\" width=\"550\" height=\"400\" class=\"alignnone size-full wp-image-50821\" \/><\/a><br \/>\nFor the <b>CSAT<\/b> survey type, the number of <b>very satisfied<\/b>, <b>satisfied, neutral<\/b>, <b>unsatisfied<\/b>, and <b>very unsatisfied<\/b> responses received over the selected date range is displayed in different colors.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109093758\/FA-10-new-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109093758\/FA-10-new-1.png\" alt=\"\" width=\"550\" height=\"400\" class=\"alignnone size-full wp-image-50827\" \/><\/a><\/p>\n<p>For the <b>Like\/Dislike<\/b> survey type, the number of <b>extremely likely<\/b> and <b>extremely unlikely<\/b> responses captured over the selected date range is displayed in different colors<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109093929\/FA-11-new.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109093929\/FA-11-new.png\" alt=\"\" width=\"550\" height=\"400\" class=\"alignnone size-full wp-image-50830\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Survey_Score\">Survey Score<\/span><\/h3>\n<p>This section displays the meter graph (from 0 to 100) widget for the survey score based on the actual customer feedback survey responses for a specific survey type. Each score graph is generated based on an internal formula mapped to a survey type as follows:<\/p>\n<ul>\n<li><b>NPS Score<\/b>: Displays a whole number between -100 and 100 based on the formula <code>(Percentage of Promoters - Percentage of Detractors)<\/code>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070328\/FA-12.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070328\/FA-12.png\" alt=\"\" width=\"200\" height=\"200\" class=\"alignnone size-full wp-image-50763\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070328\/FA-12-150x150.png 150w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070328\/FA-12-100x100.png 100w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/a><\/p>\n<li><b>CSAT<\/b>: Displays the percentage value based on the formula <code>(Number of very satisfied\/satisfied Respondents \/ Total Number of Respondents) * 100<\/code>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070715\/FA-13.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070715\/FA-13.png\" alt=\"\" width=\"200\" height=\"200\" class=\"alignnone size-full wp-image-50766\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070715\/FA-13-150x150.png 150w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070715\/FA-13-100x100.png 100w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/a><\/p>\n<li><b>Like\/Dislike<\/b>: Displays the percentage value based on the formula <code>(Number of extremely likely Respondents \/ Total Number of Respondents) * 100<\/code>.<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070916\/FA-14.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070916\/FA-14.png\" alt=\"\" width=\"200\" height=\"200\" class=\"alignnone size-full wp-image-50769\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070916\/FA-14-150x150.png 150w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109070916\/FA-14-100x100.png 100w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Survey_Trendline\">Survey Trendline<\/span><\/h3>\n<p>This section displays the widget with the line graph capturing the date-wise response score trend for the total number of positive respondents over the selected date range.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-message color_yellow\"><div class=\"w-message-body\"><p><b>Note<\/b>: Hover your mouse over the trend chart to see the <b><i>number of respondents<\/i><\/b> and the <b>response scores on a specific date<\/b> at the granular level.<\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>For the <b>NPS<\/b> survey type, the line graph displays the <b>Promoters score<\/b> trend changes for the total number of promoters over the selected period.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109091401\/FA-15-new3.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109091401\/FA-15-new3.png\" alt=\"\" width=\"550\" height=\"400\" class=\"alignnone size-full wp-image-50817\" \/><\/a><\/p>\n<p>For the <b>CSAT<\/b> survey type, the line graph displays the <b>Respondents Score<\/b> trend changes for the total number of very satisfied and satisfied respondents over the selected period.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109084209\/FA-16-new2.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109084209\/FA-16-new2.png\" alt=\"\" width=\"550\" height=\"400\" class=\"alignnone size-full wp-image-50805\" \/><\/a><\/p>\n<p>For the <b>Like\/Dislike<\/b> survey type, the line graph displays the <b>respondents&#8217; score<\/b> trend changes for the total number of extremely likely respondents over the selected period.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109085606\/FA-17-new1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109085606\/FA-17-new1.png\" alt=\"\" width=\"550\" height=\"400\" class=\"alignnone size-full wp-image-50808\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"User-level_Feedback\">User-level Feedback<\/span><\/h3>\n<p>This information grid represents the metadata for the <i>Total number of conversations<\/i> for every unique conversation path between the virtual assistant and the user. This grid summarizes and lists the data of all the feedback surveys mapped to the selected <b>survey type<\/b> filter. The fields for which data is displayed are:<\/p>\n<table>\n<tbody>\n<th>Field Name<\/th>\n<th>Description<\/th>\n<tr>\n<td><b>Survey Name<\/b><\/td>\n<td>The name of the feedback survey for the selected survey type.<\/td>\n<\/tr>\n<tr>\n<td><b>Kore User ID<\/b><\/td>\n<td>The internal ID of the user who responded to the survey.<\/td>\n<\/tr>\n<tr>\n<td><b>Channel ID<\/b><\/td>\n<td>The channel ID of the conversation session channel.<\/td>\n<\/tr>\n<tr>\n<td><b>Session ID<\/b><\/td>\n<td>The identifier of the conversation session.<\/td>\n<\/tr>\n<tr>\n<td><b>Channel<\/b><\/td>\n<td>The conversation channel of the user and virtual assistant interaction. This can be a web\/mobile client or a messaging platform.<\/td>\n<\/tr>\n<tr>\n<td><b>Language<\/b><\/td>\n<td>The language used to communicate during the conversation session.<\/td>\n<\/tr>\n<tr>\n<td><b>Score<\/b><\/td>\n<td>The feedback survey score.<\/td>\n<\/tr>\n<tr>\n<td><b>Date &#038; Time<\/b><\/td>\n<td>The date and time of the interaction.<\/td>\n<\/tr>\n<tr>\n<td><b>Descriptive Feedback<\/b><\/td>\n<td>\n<p>The user&#8217;s response to the follow-up question was triggered during the feedback survey.<\/p>\n<p><b>Note<\/b>: <i>This value appears only if a follow-up question is configured for a survey.<\/i><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109081033\/FA-19-new.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109081033\/FA-19-new.png\" alt=\"\" width=\"500\" height=\"300\" class=\"alignnone size-full wp-image-50790\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-message color_yellow\"><div class=\"w-message-body\"><p><b>Note<\/b>: The values for <b>Score<\/b> and <b>Survey Name<\/b> will change based on the selected <b>Survey Type<\/b>. <\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Download_the_Feedback_Analytics_Report\">Download the Feedback Analytics Report<\/span><\/h3>\n<p>To download the <b>User-level feedback<\/b> report, click the <b>Export to CSV<\/b> icon as shown below:<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109081227\/FA-18-new.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230109081227\/FA-18-new.png\" alt=\"\" width=\"500\" height=\"300\" class=\"alignnone size-full wp-image-50793\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Once you\u2019ve created a Feedback Survey for your conversations based on a survey type (NPS, CSAT, or Like\/Dislike), it\u2019s important to constantly monitor and analyze the customer responses, feedback survey scores, and trends over a given period. Thus, knowing the survey type scores and the key metrics for respondents, responses, trends, and users helps gain...","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-50728","post","type-post","status-publish","format-standard","hentry","category-analyzing-your-bot"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/50728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=50728"}],"version-history":[{"count":13,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/50728\/revisions"}],"predecessor-version":[{"id":56248,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/50728\/revisions\/56248"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=50728"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=50728"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=50728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}