{"id":48636,"date":"2022-10-28T20:05:47","date_gmt":"2022-10-28T19:05:47","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=48636"},"modified":"2022-11-08T09:30:55","modified_gmt":"2022-11-08T09:30:55","slug":"whatsapp-messaging-channel-support-for-multiple-phone-numbers","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/whatsapp-messaging-channel-support-for-multiple-phone-numbers\/","title":{"rendered":"Multiple Phone Numbers Support in the WhatsApp Channel"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>The platform now supports virtual assistant responses via WhatsApp to the incoming messages for <b>Infobip<\/b> from multiple phone numbers. The virtual assistant responds only to all the relevant source phone numbers rather than a universal number.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div><div class=\"w-message color_blue\"><div class=\"w-message-body\"><p><b>Important<\/b>:<\/p>\n<p>The user can add a <b>maximum of 20 phone numbers<\/b> to the list after which the Phone Number input field is disabled.<\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221028205858\/WBM-5.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221028205858\/WBM-5.png\" alt=\"\" width=\"400\" height=\"300\" class=\"alignnone size-full wp-image-48652\" \/><\/a><\/p>\n<ul>\n<li>The user can remove\/delete a phone number from the configured list to stop receiving messages.<\/li>\n<li>An alert message is displayed when you add a phone number that is already in use (configured on the Platform) as shown below:<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221028210546\/WBM-6.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221028210546\/WBM-6.png\" alt=\"\" width=\"400\" height=\"350\" class=\"alignnone size-full wp-image-48656\" \/><\/a><\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Adding_a_Phone_Number\">Adding a Phone Number<\/span><\/h2>\n<p>To add a new phone number on the Kore.ai XO Platform to message via WhatsApp for Infobip, follow the steps below:<\/p>\n<ol>\n<li>Navigate to <b>Channels<\/b> > <b>WhatsApp Business Messaging<\/b> > <b>Configurations<\/b>.<\/li>\n<li>Select <b>Infobip<\/b> from the <b>Messaging Partner<\/b> dropdown list.<\/li>\n<li>Click the <b>Add<\/b> icon for the <b>Phone Number<\/b> field.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221028193912\/WBM-3.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221028193912\/WBM-3.png\" alt=\"\" width=\"400\" height=\"350\" class=\"alignnone size-full wp-image-48629\" \/><\/a><\/p>\n<li>Type a valid phone number and press enter to confirm.<\/li>\n<li>Click <b>Save<\/b> to complete the configuration.<\/li>\n<li>Follow steps 3 to 5 to add up to 20 phone numbers.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Deleting_a_Phone_Number\">Deleting a Phone Number<\/span><\/h2>\n<p>To delete a phone number, click the <b>Delete<\/b> icon next to the phone number.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221028194631\/wbm-4.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221028194631\/wbm-4.png\" alt=\"\" width=\"400\" height=\"350\" class=\"alignnone size-full wp-image-48632\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Responding_to_an_Incoming_Number\">Responding to an Incoming Number<\/span><\/h2>\n<p>The Kore.ai XO Platform validates the incoming number by checking if it\u2019s present in the configured list. Only when present will the platform respond and deliver the message. Otherwise, the platform fails to deliver the message to Infobip, triggers an exception, and logs the information under the <b>NLP Insights<\/b> > <b>Debug Log<\/b> section. <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/bot-analysis\/#Debug_Log\">Learn more<\/a>.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The platform now supports virtual assistant responses via WhatsApp to the incoming messages for Infobip from multiple phone numbers. The virtual assistant responds only to all the relevant source phone numbers rather than a universal number. Important: The user can add a maximum of 20 phone numbers to the list after which the Phone Number...","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-48636","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/48636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=48636"}],"version-history":[{"count":18,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/48636\/revisions"}],"predecessor-version":[{"id":48739,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/48636\/revisions\/48739"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=48636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=48636"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=48636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}