{"id":44582,"date":"2022-09-14T15:00:54","date_gmt":"2022-09-14T14:00:54","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=44582"},"modified":"2023-12-18T06:43:14","modified_gmt":"2023-12-18T06:43:14","slug":"navigating-dialog-tasks","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/dialog-task\/navigating-dialog-tasks\/","title":{"rendered":"Navigating Dialog Tasks"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6ae865b9b2982\" data-id=\"6ae865b9b2982\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h1><span class=\"ez-toc-section\" id=\"Prerequisites\"><span style=\"font-weight: 400;\">Prerequisites<\/span><\/span><\/h1>\n<p><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/how-to-access-bot-builder\/\"><span style=\"font-weight: 400;\">How to Access the Kore.ai XO Platform?<\/span><\/a><\/p>\n<table style=\"background-color: #fffbea; width: 100%;\" width=\"100%\">\n<tbody>\n<tr>\n<td width=\"100%\"><strong><em>Note<\/em><\/strong><em>: <\/em><em><span style=\"font-weight: 400;\">\u201cVirtual Assistant\u201d, \u201cVA\u201d and \u201cBot\u201d refer to the same concept and are used interchangeably.<\/span><\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h1><span class=\"ez-toc-section\" id=\"Introduction\"><span style=\"font-weight: 400;\">Introduction<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">This article takes you through the major features you can access via the Dialog Builder.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Dialog Builder is a key component of the Kore.ai XO Platform and you can use it to develop full conversations between your VA and your users &#8211; from design, to development, training and testing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Providing Conversation, Logic and NLP based tools, the Dialog Builder gives you multiple opportunities to develop your conversational VA. You can Design, Build and Train from within a familiar interface, which improves development efficiency and enhances results.<\/span><\/p>\n<h1><span class=\"ez-toc-section\" id=\"Benefits\"><span style=\"font-weight: 400;\">Benefits<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">The purpose of the Dialog Builder is to combine human interaction and business logic, to enable your organization to collaboratively implement standards, processes and practices into valuable Virtual Assistants.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are a few other ways in which the Dialog Builder can benefit your organization:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Simplifies and streamlines VA development by providing access to tools and connecting to a wide variety of services.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Facilitates the application of business processes to Conversational VA Development.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Encourages innovation through clear, collaborative processes to Design, Build and Train AI-powered, Conversational Virtual Assistants.<\/span><\/li>\n<\/ul>\n<h1><span class=\"ez-toc-section\" id=\"Explore_Dialog_Tasks\"><span style=\"font-weight: 400;\">Explore Dialog Tasks\u00a0<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">You can access Dialog Tasks by going to: <\/span><strong>Build &gt; Virtual Assistants &gt; Conversation Skills &gt; Dialog Tasks<\/strong><span style=\"font-weight: 400;\">. Alternatively, you can find the list of existing Dialog Tasks under <\/span><strong>Build &gt; Virtual Assistants &gt; Conversation Skills &gt; Storyboard &gt; Dialog Tasks.<\/strong><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134247\/dialog-task-list.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44724\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134247\/dialog-task-list.png\" alt=\"\" width=\"622\" height=\"256\" \/><\/a><\/p>\n<h1><span class=\"ez-toc-section\" id=\"The_Dialog_Tasks_List\"><span style=\"font-weight: 400;\">The Dialog Tasks List<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Moving forward, this article will be working with Dialog Tasks by navigating to <\/span><strong>Build &gt; Virtual Assistants &gt; Conversation Skills &gt; Dialog Tasks<\/strong><span style=\"font-weight: 400;\">. The first page you see here is the list of existing Dialog Tasks. Let us now go through the features that you can access from this page.<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><strong>See basic information about each dialog task<\/strong><span style=\"font-weight: 400;\">, at-a-glance. This includes the task name, description, last update date, and status.<\/span><em><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/em><strong><em>Note<\/em><\/strong><em><span style=\"font-weight: 400;\">: If a Dialog Task has been created using our legacy builder, then you will have the option to upgrade to the new, Conversation-Driven builder. In your list, such tasks come with an upgrade icon (an upward arrow inside a gear symbol).<\/span><\/em><\/li>\n<li style=\"font-weight: 400;\"><strong>Dialog Task Options <\/strong><span style=\"font-weight: 400;\">&#8211; When hovering over a task, you will see options to Edit, Clone or Delete the selected task. There is also a menu with more options, where you can View the task, configure Dialog Settings, Manage Interruptions or Amend Behavior.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134336\/hover-task-options.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44727\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134336\/hover-task-options.png\" alt=\"\" width=\"600\" height=\"256\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134336\/hover-task-options.png 2000w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134336\/hover-task-options-300x128.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134336\/hover-task-options-1024x438.png 1024w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Search Dialog Tasks<\/strong><span style=\"font-weight: 400;\"> &#8211; If you are looking for a specific task, you can type its name here.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Manage Components<\/strong><span style=\"font-weight: 400;\"> &#8211; Use this button to reach the Dialog Components section, where you can manage entities, webhooks, messages, agent transfers, etc; that are in use within all Dialog Tasks within your VA.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Create a new Dialog Task<\/strong><span style=\"font-weight: 400;\"> &#8211; Use this button to create a new Dialog Task. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><strong><em>Note<\/em><\/strong><em><span style=\"font-weight: 400;\">: Starting with version 9.0 of the Kore.ai XO Platform, newly created tasks will use the new, Conversation-Driven Builder.\u00a0<\/span><\/em><\/li>\n<li style=\"font-weight: 400;\"><strong>Quick Start Guide<\/strong><span style=\"font-weight: 400;\"> &#8211; If you are just getting started using the Kore.ai XO Platform, we recommend that you take a look at this guide, which will show you the basics of working with the Dialog Builder.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Talk to Bot<\/strong><span style=\"font-weight: 400;\"> &#8211; This is where you can easily test your VA, by simulating an interaction between a user and your VA.<\/span><\/li>\n<\/ul>\n<h1><span class=\"ez-toc-section\" id=\"Dialog_Task_Options\"><span style=\"font-weight: 400;\">Dialog Task Options<\/span><\/span><\/h1>\n<h2><span class=\"ez-toc-section\" id=\"Clone\"><span style=\"font-weight: 400;\">Clone<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are scenarios where you may need to create two similar dialog tasks with minor differences. You can achieve this with the <\/span><strong>Clone<\/strong><span style=\"font-weight: 400;\"> option available for each task, available on the Dialog Tasks page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To clone a dialog task, follow the below steps:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><strong>Open the VA <\/strong><span style=\"font-weight: 400;\">in which you want to clone the dialog task.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select the <\/span><strong>Build<\/strong><span style=\"font-weight: 400;\"> tab from the top menu.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">From the left menu, click <\/span><strong>Conversation Skills -&gt; Dialog Tasks<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On the Dialog Tasks page, hover over the dialog you want to clone and click the <\/span><strong>Clone<\/strong><span style=\"font-weight: 400;\"> icon.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134442\/clone-task-icon.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44730\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134442\/clone-task-icon.png\" alt=\"\" width=\"622\" height=\"256\" \/><\/a><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On the <\/span><strong>Clone a Dialog<\/strong><span style=\"font-weight: 400;\"> window, enter a name in the <\/span><strong>Intent Name<\/strong><span style=\"font-weight: 400;\"> field.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Optionally, you can add a <\/span><strong>Description <\/strong><span style=\"font-weight: 400;\">and set options for the task to be independent, a <\/span><strong>Sub-intent dialog<\/strong><span style=\"font-weight: 400;\"> or <\/span><strong>Hide it from Help.<\/strong><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Also optionally, you can adjust <\/span><strong>Intent Training<\/strong><span style=\"font-weight: 400;\">, set <\/span><strong>Intent Preconditions<\/strong><span style=\"font-weight: 400;\"> or define <\/span><strong>Context Output<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click <\/span><strong>Clone<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134518\/clone-task-details.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44733\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915134518\/clone-task-details.png\" alt=\"\" width=\"382\" height=\"349\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cloned_Task_Properties\"><span style=\"font-weight: 400;\">Cloned Task Properties<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The following are the properties of a cloned dialog task:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It contains the same components, instances, NL, IVR, and connection properties as the original dialog task.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The Dialog Settings, Interruption Settings, and Amend Behavior are also copied from the original dialog.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If multiple languages are enabled in the original dialog, then the details for all languages are copied.<\/span><\/li>\n<\/ul>\n<p>The below-listed intent-level NLP training data is not copied:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Machine Learning Utterances.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Intent Patterns &amp; Rules.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Intent Synonyms.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Delete\"><span style=\"font-weight: 400;\">Delete<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you no longer require a specific Dialog Task, you can remove it.<\/span><\/p>\n<table style=\"width: 100%; border-collapse: collapse; background-color: #fbc4c4;\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\"><strong><em>Warning<\/em><\/strong><em><em><span style=\"font-weight: 400;\">:<\/span><\/em><\/em> Deleted Tasks cannot be restored.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">To delete a Dialog Task:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hover over the task in the Dialog Tasks List.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click the <\/span><strong>Delete <\/strong><span style=\"font-weight: 400;\">icon.<\/span><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135026\/delete-task.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44736\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135026\/delete-task.png\" alt=\"\" width=\"622\" height=\"256\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">If you are sure that you want to delete this task, then please click <\/span><strong>OK <\/strong><span style=\"font-weight: 400;\">in the confirmation window. Otherwise, please click <\/span><strong>Cancel<\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135056\/confirm-deletion.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44739\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135056\/confirm-deletion.png\" alt=\"\" width=\"622\" height=\"256\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"More_Options\"><span style=\"font-weight: 400;\">More Options<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Please see the articles linked below for information on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/using-the-dialog-builder-tool\/#Dialog_Settings\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Dialog Settings,<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-intelligence\/interruption-handling-context-switching-intents\/\" target=\"_blank\" rel=\"noopener noreferrer\">Manage Interruptions<\/a>,<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-intelligence\/amend-entity\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Amend Behavior.<\/span><\/a><\/li>\n<\/ul>\n<h1><span class=\"ez-toc-section\" id=\"Conversation_Design_Logic_Building_Training\"><span style=\"font-weight: 400;\">Conversation Design, Logic Building &amp; Training<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">The Conversation Designer and Dialog Builder is where you can design, build, train and test the conversations that your VA can have with your users.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can access them by creating a new Dialog Task or by opening an existing one.<\/span><\/p>\n<p><strong><em>Note<\/em><\/strong><em><span style=\"font-weight: 400;\">: This guide is applicable for the new, Conversation-Driven Dialog Builder. If your tasks are using the previous version, please consider upgrading.<\/span><\/em><\/p>\n<p><span style=\"font-weight: 400;\">The Dialog Task development process consists in three main stages:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Design<\/strong><span style=\"font-weight: 400;\">: Where you can design your conversation flow using natural language.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Build<\/strong><span style=\"font-weight: 400;\">: This is where you can add business logic to your conversation.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Train<\/strong><span style=\"font-weight: 400;\">: Once you are done creating your conversation flow, you can train your VA on it, using this section of the Dialog Builder.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Let us look at each of these areas in detail.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Design_the_Conversation_Flow\"><span style=\"font-weight: 400;\">Design the Conversation Flow<\/span><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"The_Top_Menu\"><span style=\"font-weight: 400;\">The Top Menu<\/span><\/span><\/h3>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135206\/conversation-flow-top-menu.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44742\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135206\/conversation-flow-top-menu.png\" alt=\"\" width=\"1953\" height=\"216\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135206\/conversation-flow-top-menu.png 1953w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135206\/conversation-flow-top-menu-300x33.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135206\/conversation-flow-top-menu-1024x113.png 1024w\" sizes=\"auto, (max-width: 1953px) 100vw, 1953px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">The Conversation Design process occurs in the Conversation Designer. This comes with its specific top menu, where you can access the following features:<\/span><\/p>\n<ul>\n<li><strong>Exit the Dialog Task Builder and go back to the Dialog Tasks List<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><strong>Switch between Dialog Tasks<\/strong><span style=\"font-weight: 400;\"> &#8211; Use this dropdown if you need to work on a different task. You don\u2019t have to go back to the list to do so.<\/span><\/li>\n<li><strong>Tabs designed for the main stages of the Dialog Task development process<\/strong><span style=\"font-weight: 400;\">. As previously mentioned, these are: Design, Build and Train.<\/span><\/li>\n<li><strong>Preview <\/strong><span style=\"font-weight: 400;\">the conversation widget to see what it would look like on your website. This area also lets you customize the widget, and colleagues can add comments to the preview.<\/span><\/li>\n<li><strong>Refresh <\/strong><span style=\"font-weight: 400;\">the builder page.<\/span><\/li>\n<li><strong>Get Help <\/strong><span style=\"font-weight: 400;\">for contextual topics or find Kore.ai\u2019s support channels. Please see Help and <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/help\/\"><span style=\"font-weight: 400;\">Learning Resources <\/span><\/a><span style=\"font-weight: 400;\">for details.<\/span><\/li>\n<li><strong>More options<\/strong><span style=\"font-weight: 400;\">, where you can <\/span><strong>Edit <\/strong><span style=\"font-weight: 400;\">the Dialog Task\u2019s name and description, or <\/span><strong>Clone <\/strong><span style=\"font-weight: 400;\">it to make a copy.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"The_Conversation_Designer\"><span style=\"font-weight: 400;\">The Conversation Designer<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The Conversation Designer is where you can simulate an interaction between your users and the Virtual Assistant, using natural language. This designer is organized as a chat widget that allows you to configure user and bot messaging, using the base structure of a familiar chat conversation. Let us take a look at the features you can use.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135324\/conversation-flow-overview.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44745\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135324\/conversation-flow-overview.png\" alt=\"\" width=\"622\" height=\"209\" \/><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><strong>Message Editor<\/strong><span style=\"font-weight: 400;\">: This is where you can type in the message exchanges within the conversation.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Message Editor Tabs<\/strong><span style=\"font-weight: 400;\"> for <\/span><strong>Bot <\/strong><span style=\"font-weight: 400;\">and <\/span><strong>User<\/strong><span style=\"font-weight: 400;\">. These determine whether your VA considers a message as coming from the user or from the VA. The editor switches between tabs by default when you add a message, but you can do so yourself when needed.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Message Bubbles<\/strong><span style=\"font-weight: 400;\">: Each message you add (by hitting Enter\/Return when done editing) is then displayed within the conversation as bubbles, just like in most other chat messaging services. Each bubble comes with options that are specific to that message.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Message Options<\/strong><span style=\"font-weight: 400;\">: This is where you can <\/span><strong>Edit, Configure Properties, Comment, Remove or Link a Node<\/strong><span style=\"font-weight: 400;\">. The <\/span><em><span style=\"font-weight: 400;\">More Options <\/span><\/em><span style=\"font-weight: 400;\">button is accessible when hovering over a message bubble.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Alternative Path<\/strong><span style=\"font-weight: 400;\">: This option lets you configure alternative paths that the conversation could take, with the currently selected message as the origin. The option is accessible when hovering over a bubble.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Comments Icon<\/strong><span style=\"font-weight: 400;\">: If the Comments icon is visible when hovering over a message bubble, it means that there are existing comments added to that message. Clicking it allows you to view the comments history for that particular message, and to add your reply. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135404\/conversation-flow-message-comment.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44748\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135404\/conversation-flow-message-comment.png\" alt=\"\" width=\"461\" height=\"102\" \/><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><strong>Add Node<\/strong><span style=\"font-weight: 400;\">: Hovering in-between messages lets you add a new node, by choosing one of the available node types. You can connect to an existing node or create a new one.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135539\/conversation-flow-add-node.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44751\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135539\/conversation-flow-add-node.png\" alt=\"\" width=\"376\" height=\"257\" \/><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><strong>Flow View<\/strong><span style=\"font-weight: 400;\">: This view lets you see the overall structure of your conversation, at a glance. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135611\/flow-view-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44754\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135611\/flow-view-1.png\" alt=\"\" width=\"645\" height=\"284\" \/><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><strong>Talk to Bot<\/strong><span style=\"font-weight: 400;\"> &#8211; This is where you can test your assistant, right from within the Conversation Designer.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please see <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/bot-creation\/mock-scenes\/\"><span style=\"font-weight: 400;\">Mock Scenes <\/span><\/a><span style=\"font-weight: 400;\">for additional information related to the Conversation Designer.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Build_Business_Logic\"><span style=\"font-weight: 400;\">Build Business Logic<\/span><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"The_Top_Menu-2\"><span style=\"font-weight: 400;\">The Top Menu<\/span><\/span><\/h3>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135937\/logic-builder-top-menu.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44757\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135937\/logic-builder-top-menu.png\" alt=\"\" width=\"2122\" height=\"241\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135937\/logic-builder-top-menu.png 2122w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135937\/logic-builder-top-menu-300x34.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915135937\/logic-builder-top-menu-1024x116.png 1024w\" sizes=\"auto, (max-width: 2122px) 100vw, 2122px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">The Dialog Builder is where you can build business logic into your conversations. It comes with a dedicated top menu, which facilitates access to the following features:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><strong>Navigate away from the Dialog Task Builder and back to the Dialog Tasks List<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Switch between Dialog Tasks<\/strong><span style=\"font-weight: 400;\"> &#8211; Simply use this dropdown if you need to work on a different task. You don\u2019t have to go back to the list to do so.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Tabs related to the main stages of the Dialog Task development process<\/strong><span style=\"font-weight: 400;\">: Design, Build and Train.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Errors and Warnings<\/strong><span style=\"font-weight: 400;\"> &#8211; Use this notification area to see any potential errors or warnings that may arise throughout your development process.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Find Nodes<\/strong><span style=\"font-weight: 400;\"> &#8211; Use the search field to find nodes faster within your conversation flow.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Comments &#8211; Here is where you can browse, search and reply to comments made to the current dialog task.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Help <\/strong><span style=\"font-weight: 400;\">&#8211; This is where you can find contextual insights and ways to receive support for your project. Please see <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/help\/\"><span style=\"font-weight: 400;\">Help and Learning Resources<\/span><\/a><span style=\"font-weight: 400;\"> for details.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Additional Options<\/strong><span style=\"font-weight: 400;\"> &#8211; This menu provides access to: Display and Zoom Options, Auto-Arrange, Dialog Settings, Manage Interruptions and Amend Behavior.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"The_Dialog_Builder\"><span style=\"font-weight: 400;\">The Dialog Builder<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The Dialog Builder is where you have access to the tools you need in order to integrate your conversation scenarios with your business logic. Here is an overview of the features it provides.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915140036\/dialog-logic-builder-overview.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44760\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915140036\/dialog-logic-builder-overview.png\" alt=\"\" width=\"614\" height=\"246\" \/><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><strong>The Canvas<\/strong><span style=\"font-weight: 400;\"> &#8211; This represents the entire surface on which the components of your conversation are placed.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>The Root Intent<\/strong><span style=\"font-weight: 400;\"> &#8211; This is the first component of any conversation and will be displayed on your canvas by default, whenever you create a new Dialog Task.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Nodes <\/strong><span style=\"font-weight: 400;\">&#8211; These are the different points at which components of your conversation intersect. For details, please see <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/dialog-task\/nodes-transitions\/\"><span style=\"font-weight: 400;\">Node Types<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Nodes Panel<\/strong><span style=\"font-weight: 400;\"> &#8211; Here is where you can choose which Node Type to add and simply drag and drop it to the canvas, at the desired location. You can also add notes using the \u2a01 buttons within your flow.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Toggle the Conversation Builder<\/strong><span style=\"font-weight: 400;\"> &#8211; This helps you work on your VA using both the conversation and flow views simultaneously.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Component Configuration Panel <\/strong><span style=\"font-weight: 400;\">&#8211; This panel is available when a component is selected, and can be minimized (as shown in the screenshot above).<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Talk to Bot<\/strong><span style=\"font-weight: 400;\"> &#8211; This is where you can test your VA, right from within the Dialog Builder.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Display Options Panel<\/strong><span style=\"font-weight: 400;\"> &#8211; This panel is only available when no component is selected and allows you to configure Display and Zoom Options, to Auto-Arrange components or to turn the map on or off. The map allows you to see the general area where you are currently located within your flow.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Remember that the more you train your Virtual Assistant and the more rigor you apply to the training data, the more effective it becomes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, let\u2019s take a look at the features that the training module offers.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915140445\/train-tab.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44766\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220915140445\/train-tab.png\" alt=\"\" width=\"600\" height=\"213\" \/><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Assign the Primary Intent<\/strong><span style=\"font-weight: 400;\">: This is where you decide what intent you are training the VA on.<\/span><\/li>\n<li><strong>Add Utterances<\/strong><span style=\"font-weight: 400;\">: Here is where you can add utterance options that the VA could use in order to recognize the intent you are training the VA on.<\/span><\/li>\n<li><strong>Add Patterns<\/strong><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">Patterns are word combinations that indicate a certain intent or entity. You can add exact word combinations that the VA will use to precisely detect the selected intent when these combinations are present in an utterance.<\/span><\/li>\n<li><strong>Negative patterns<\/strong><span style=\"font-weight: 400;\">: These are patterns which you don\u2019t want the VA to recognize as being relevant to the intent you are training it for.<\/span><\/li>\n<li><strong>Rules<\/strong><span style=\"font-weight: 400;\">: Here is where you can define intent identification rules to trigger the intent you are working with. You may use <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/nlp\/traits\/\"><span style=\"font-weight: 400;\">traits<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-intelligence\/context-management\/\"><span style=\"font-weight: 400;\">context tags<\/span><\/a><span style=\"font-weight: 400;\"> to define these rules.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Related_Links\">Related Links<\/span><\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/using-the-dialog-builder-tool\/\">Using the Dialog Builder<\/a><\/li>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/dialog-task\/dialog-task-legacy-builder\/\">Dialog Task \u2013 Legacy Builder<\/a><\/li>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/help\/\">Help and Learning Resources<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"ult-spacer spacer-6ae865b9b3e15\" data-id=\"6ae865b9b3e15\" data-height=\"12\" data-height-mobile=\"12\" data-height-tab=\"12\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Prerequisites How to Access the Kore.ai XO Platform? Note: \u201cVirtual Assistant\u201d, \u201cVA\u201d and \u201cBot\u201d refer to the same concept and are used interchangeably. Introduction This article takes you through the major features you can access via the Dialog Builder. The Dialog Builder is a key component of the Kore.ai XO Platform and you can use...","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":["post-44582","post","type-post","status-publish","format-standard","hentry","category-dialog-task"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/44582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=44582"}],"version-history":[{"count":10,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/44582\/revisions"}],"predecessor-version":[{"id":60706,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/44582\/revisions\/60706"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=44582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=44582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=44582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}