{"id":44519,"date":"2022-09-14T13:51:49","date_gmt":"2022-09-14T12:51:49","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=44519"},"modified":"2023-02-09T13:59:23","modified_gmt":"2023-02-09T13:59:23","slug":"storyboard-dialog-tasks","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/bot-creation\/storyboard-dialog-tasks\/","title":{"rendered":"Storyboard Dialog Tasks"},"content":{"rendered":"
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Dialog Tasks are the infrastructure that the Kore.ai XO Platform provides for building conversation-based interactions between Virtual Assistants and Users, and integrating these interactions with business systems and processes.<\/span><\/p>\n

Dialog Tasks are available within the XO Platform as follows:<\/span><\/p>\n

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  1. As part of the Storyboard<\/strong>, where the focus is on the Conversation Designer.<\/span><\/li>\n
  2. As a standalone module, under Conversation Skills > Dialog Tasks<\/strong>, where the focus is on integrating the Conversation Designer and Dialog Builder to create interactions between Virtual Assistants, Users and business systems and processes.<\/span><\/li>\n<\/ol>\n

    The Structure of a Dialog Task<\/span><\/span><\/h1>\n

    The Dialog Task development process consists in three main stages, built into the structure made available to you by the XO Platform:<\/span><\/p>\n

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    1. Design your conversation flow using natural language.<\/span><\/li>\n
    2. Build business logic into your conversation. <\/span><\/li>\n
    3. Train: Once you are done creating your conversation flow, you can train your VA on it.<\/span><\/li>\n<\/ol>\n

      The Design and Build stages work in sync<\/strong>, so that you can generate logical flows and integrate business processes while simultaneously working based on conversational elements. Essentially, this  allows you to see what the conversation looks like to a human user and to the VA. This is achieved using two important features, called the <\/span>Conversation Designer <\/strong>and the <\/span>Dialog Builder<\/strong>, respectively.<\/span><\/p>\n

      This <\/span>Train <\/strong>section is where you can train your Virtual Assistant using a variety of parameters that will help it fulfill the Dialog Task that you are working on. Using this feature, you are engaging with Kore.ai\u2019s NLP engines to allow your VA to maximize its potential for reaching your users\u2019 goals. <\/span>This article will not be focusing on training related aspects, therefore please see <\/span>Navigating Dialog Tasks <\/span><\/a>to learn more about the Train section.<\/span><\/p>\n

      The Conversation Designer and the Dialog Builder<\/span><\/span><\/h1>\n

      When creating Dialog Tasks, teams can work with dedicated views. In the XO Platform, these views are referred to as the <\/span>Conversation Designer <\/em><\/strong>and the <\/span>Dialog Builder<\/em><\/strong>. <\/span><\/p>\n

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      1. From under <\/span>Conversation Skills > Storyboard > Dialog Tasks<\/strong>. When creating or opening a Dialog Task, you will be presented with the <\/span>Design View<\/strong>, called the <\/span>Conversation Designer<\/strong>. Conversation Designers and Business Analysts can use the Design View<\/span> to work on the natural language side of the interaction, The Design View looks similar to Storyboard Mock Scenes, providing a chat-like interface. However, unlike Mock Scenes, this view is meant to be used for implementation, rather than prototyping. Therefore, in the Design View, all features are available.This is why, throughout this documentation, we refer to this view as the <\/span>Conversation Designer <\/strong>or the <\/span>Conversation Builder<\/strong>, interchangeably. Please continue reading to learn more about this view.<\/span><\/li>\n

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      2. From under <\/span>Conversation Skills > Dialog Tasks<\/strong>. When creating or opening a Dialog Task, you will be first presented with the <\/span>Dialog Builder<\/strong>. If you want to work with the Conversation Designer from here, please select the <\/span>Design View. <\/strong>Engineers can use the <\/span>Build View <\/strong>to add logic and integrate systems into Dialog Tasks that become functionalities of the VA being built. This view is based on logic rather than natural language and provides a flow visualization that uses nodes to manage and view the flow of the conversation. This is where the full extent of the Dialog Task is being built, which is why, throughout this documentation, we refer to this view as the <\/span>Dialog Builder<\/strong>. Within the Dialog Builder, there is also an integrated Conversation Builder, which engineers can use to see what the VA looks like in each view. Please read our article about the <\/span>Dialog Builder <\/span><\/a>to learn more.<\/span><\/li>\n<\/ol>\n

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        Create a Dialog Task using the Conversation Designer<\/span><\/span><\/h1>\n

        Moving forward, this article demonstrates how to create a Dialog Task, using the Conversation Designer. For information on creating a Dialog Task using the Dialog Builder, please see. <\/span>Using the Dialog Builder<\/span>.<\/span><\/a><\/p>\n

        To create a new Dialog Task:<\/span><\/p>\n

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        1. Select the Virtual Assistant<\/strong> that you want to work on.<\/span><\/li>\n
        2. Go to the <\/span>Build Tab<\/strong>.<\/span><\/li>\n
        3. Select <\/span>Conversation Skills > Storyboard<\/strong>.<\/span><\/li>\n
        4. Select <\/span>Dialog Tasks<\/strong>.<\/span><\/li>\n
        5. Click <\/span>Create Dialog.<\/strong><\/li>\n

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        6. Enter a name for the dialog task in the <\/span>Intent Name<\/strong> field. As the field label states, the name should reflect the user intent you want to achieve with this Dialog Task. Optionally, you can add a <\/span>Description<\/strong>.<\/span><\/li>\n
        7. You can add user utterances that should trigger this intent, using the <\/span>Intent Training <\/strong>field. You may add this data later, from the user intent node that is generated within this task.<\/span><\/li>\n
        8. Set additional options:<\/strong>\n