{"id":44402,"date":"2022-09-13T12:23:07","date_gmt":"2022-09-13T11:23:07","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=44402"},"modified":"2023-02-10T13:16:08","modified_gmt":"2023-02-10T13:16:08","slug":"submit-a-feature-request","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/whats-new\/submit-a-feature-request\/","title":{"rendered":"Submit a Feature Request"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6ae865bf57d15\" data-id=\"6ae865bf57d15\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span style=\"font-weight: 400\">You can suggest new features or provide your feedback by accessing <\/span><strong>Help &gt;<\/strong> <strong>Submit a Request<\/strong><span style=\"font-weight: 400\"> within the XO Platform.<\/span><\/p>\n<p><span style=\"font-weight: 400\">You can also collaborate with other users who are talking about a particular request, and view its roadmap under <\/span><em><span style=\"font-weight: 400\">Planned, In Progress or Completed<\/span><\/em><span style=\"font-weight: 400\"> statuses.<\/span><\/p>\n<p><span style=\"font-weight: 400\">This is a fast way to liaise with Kore.ai XO Platform developers who may potentially implement functionalities that help meet your business needs.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Create_a_Post\"><span style=\"font-weight: 400\">Create a Post<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400\">To submit a request, follow these steps:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the Kore.ai XO Platform home screen, click <\/span><strong>Help<\/strong><span style=\"font-weight: 400\">, at the top right.<\/span><\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121239\/access-help.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121239\/access-help-1024x456.png\" alt=\"\" width=\"640\" height=\"285\" class=\"alignnone size-large wp-image-44403\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121239\/access-help-1024x456.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121239\/access-help-300x134.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121239\/access-help.png 1922w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/ul>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to <\/span><strong>Support &gt;<\/strong> <strong>Submit a Request<\/strong><span style=\"font-weight: 400\">.<\/span><\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121329\/access-submit-request.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121329\/access-submit-request-1024x456.png\" alt=\"\" width=\"640\" height=\"285\" class=\"alignnone size-large wp-image-44406\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121329\/access-submit-request-1024x456.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121329\/access-submit-request-300x134.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121329\/access-submit-request.png 1922w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/ul>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the landing page, click the <\/span><strong>Virtual Assistants<\/strong><span style=\"font-weight: 400\"> tab, under <\/span><em><span style=\"font-weight: 400\">Give Feedback.<\/span><\/em><\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121457\/submit-request-va.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121457\/submit-request-va-1024x456.png\" alt=\"\" width=\"640\" height=\"285\" class=\"alignnone size-large wp-image-44409\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121457\/submit-request-va-1024x456.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121457\/submit-request-va-300x134.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121457\/submit-request-va.png 1922w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/ul>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the following page, create a post using these steps:<\/span><\/li>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">In the <\/span><strong>Create a Post<\/strong><span style=\"font-weight: 400\"> area, select a <\/span><strong>category<\/strong><span style=\"font-weight: 400\"> from the list.<\/span><\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121607\/create-post-select-category.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121607\/create-post-select-category.png\" alt=\"\" width=\"307\" height=\"406\" class=\"alignnone size-full wp-image-44412\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121607\/create-post-select-category.png 307w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121607\/create-post-select-category-227x300.png 227w\" sizes=\"auto, (max-width: 307px) 100vw, 307px\" \/><\/a><\/ul>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Provide the <\/span><strong>title and detailed description.<\/strong><\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121702\/create-post-title-description.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121702\/create-post-title-description.png\" alt=\"\" width=\"298\" height=\"364\" class=\"alignnone size-full wp-image-44415\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121702\/create-post-title-description.png 298w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121702\/create-post-title-description-246x300.png 246w\" sizes=\"auto, (max-width: 298px) 100vw, 298px\" \/><\/a><\/ul>\n<ul>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">(optional)<\/span><\/em><span style=\"font-weight: 400\"> Click the image icon and <\/span><strong>upload an image<\/strong><span style=\"font-weight: 400\"> relevant to the post.<\/span><\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121737\/create-post-upload-image.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121737\/create-post-upload-image.png\" alt=\"\" width=\"300\" height=\"375\" class=\"alignnone size-full wp-image-44418\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121737\/create-post-upload-image.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121737\/create-post-upload-image-240x300.png 240w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/ul>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><strong>Create Post<\/strong><span style=\"font-weight: 400\">.<\/span><\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121818\/create-post-complete.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121818\/create-post-complete.png\" alt=\"\" width=\"341\" height=\"452\" class=\"alignnone size-full wp-image-44421\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121818\/create-post-complete.png 341w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121818\/create-post-complete-226x300.png 226w\" sizes=\"auto, (max-width: 341px) 100vw, 341px\" \/><\/a><\/ul>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The created request appears on the screen with the provided title, description, and other details, as shown below.<\/span><\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121855\/request-submitted.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121855\/request-submitted.png\" alt=\"\" width=\"600\" height=\"258\" class=\"alignnone size-full wp-image-44424\"><\/a><\/ul>\n<p><span style=\"font-weight: 400\">You can leave a comment, edit, or delete this post.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The Virtual Assistants feedback request you created appears on the requests list.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121938\/requests-list.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913121938\/requests-list.png\" alt=\"\" width=\"680\" height=\"154\" class=\"alignnone size-full wp-image-44427\"><\/a><\/p>\n<table style=\"width: 100%;border-collapse: collapse;background-color: #fffbea\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"width: 100%\"><strong><em>Note<\/em><\/strong><em><span style=\"font-weight: 400\">: All posts are public, therefore visible to anyone having the URL. However, a public user can only read the posts on the board. The user needs to sign into the Kore.ai XO Platform to have write access for a post.<\/span><\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"View_the_Progress_Roadmap\"><span style=\"font-weight: 400\">View the Progress Roadmap<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400\">You can track the status of your feedback request under the <\/span><strong>Roadmap <\/strong><span style=\"font-weight: 400\">area.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A request can be marked with the following statuses:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">Planned<\/span><\/em><span style=\"font-weight: 400\">: The activity or action has been planned for the request.<\/span><\/li>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">In Progress<\/span><\/em><span style=\"font-weight: 400\">: The activity or action is in progress.<\/span><\/li>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">Complete<\/span><\/em><span style=\"font-weight: 400\">: The activity or action has been completed.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Based on the status marked for a request, it gets moved to the respective status category.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913122144\/roadmap-statuses.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913122144\/roadmap-statuses.png\" alt=\"\" width=\"654\" height=\"152\" class=\"alignnone size-full wp-image-44430\"><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"ult-spacer spacer-6ae865bf581ed\" data-id=\"6ae865bf581ed\" data-height=\"12\" data-height-mobile=\"12\" data-height-tab=\"12\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"You can suggest new features or provide your feedback by accessing Help &gt; Submit a Request within the XO Platform. You can also collaborate with other users who are talking about a particular request, and view its roadmap under Planned, In Progress or Completed statuses. This is a fast way to liaise with Kore.ai XO...","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["post-44402","post","type-post","status-publish","format-standard","hentry","category-whats-new"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/44402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=44402"}],"version-history":[{"count":10,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/44402\/revisions"}],"predecessor-version":[{"id":54120,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/44402\/revisions\/54120"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=44402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=44402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=44402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}