{"id":44331,"date":"2022-09-13T11:50:02","date_gmt":"2022-09-13T10:50:02","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=44331"},"modified":"2023-02-07T12:16:40","modified_gmt":"2023-02-07T12:16:40","slug":"help","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/help\/","title":{"rendered":"Help and Learning Resources"},"content":{"rendered":"<h2><span class=\"ez-toc-section\" id=\"Introduction\"><span style=\"font-weight: 400\">Introduction<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400\">The Help and Learning Resources area is where you can find the information you need, no matter where you are within the Kore.ai XO Platform. You will always find the <\/span><strong>Help <\/strong><span style=\"font-weight: 400\">button at the top right of your screen, in every area of the Platform.&nbsp;<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104759\/help-button.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104759\/help-button-1024x530.png\" alt=\"\" width=\"640\" height=\"331\" class=\"alignnone size-large wp-image-44371\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104759\/help-button-1024x530.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104759\/help-button-300x155.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104759\/help-button.png 1922w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400\">The main sections available in the Help menu are:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><strong>Support<\/strong><span style=\"font-weight: 400\">: You can find a variety of ways to receive support while using the XO Platform. This section is not dynamic.<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Topic Guide<\/strong><span style=\"font-weight: 400\">: Depending on the product feature that you are using within the XO Platform, this section will show contextual help, that is specific to the area that you are navigating. There is an overview of that topic (or a video explaining it), as well as related FAQs.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Setup Guide<\/strong><span style=\"font-weight: 400\">: The Setup Guide takes you step by step through the Virtual Assistant building process and shows you a status related to what is done and what still needs work. This section is only available in the Help menu once you select a VA to work with. There is no Setup Guide on the main Platform Landing Page, where your VAs are listed, since a VA is not selected yet.<\/span><\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104616\/help-options.gif\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104616\/help-options.gif\" alt=\"\" width=\"400\" height=\"800\" class=\"alignnone size-full wp-image-44332\"><\/a><br \/>\nNow, let us look at every section, in more detail:<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Support\"><span style=\"font-weight: 400\">Support<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400\">This section lists all of the support resources that Kore.ai provides, for you to engage with whenever you need assistance.&nbsp;<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Introduction_to_the_Koreai_XO_Platform\"><span style=\"font-weight: 400\">Introduction to the Kore.ai XO Platform<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">You can watch a video about the Platform, so you can get acquainted with the main features and benefits.&nbsp;<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104704\/support-options.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104704\/support-options-155x300.png\" alt=\"\" width=\"355\" height=\"500\" class=\"alignnone size-large wp-image-44350\"><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Get_Started\"><span style=\"font-weight: 400\">Get Started&nbsp;<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">This is where you can explore our most popular guides that help you take every step of the journey with confidence. The guides you can access here are:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/koreai-platform\/\"><strong>Introduction to Virtual Assistants<\/strong><\/a><span style=\"font-weight: 400\">: Learn how to build intelligent virtual assistants using the Kore.ai Experience Optimization Platform.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/bot-creation\/storyboard\/\"><strong>Design Conversations<\/strong><\/a><span style=\"font-weight: 400\">: Collaborate with your team to design natural and engaging conversations, using the Conversation Designer.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/using-the-dialog-builder-tool\/\"><strong>Build Dialog Tasks<\/strong><\/a><span style=\"font-weight: 400\">: Build conversation flows and integrate with your business systems<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/knowledge-task\/creating-a-knowledge-graph\/\"><strong>Create FAQs<\/strong><\/a><span style=\"font-weight: 400\">: Build FAQs relevant for your business and train them using the Knowledge Graph.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/nlp\/optimizing-bots\/\"><strong>Training<\/strong><\/a><span style=\"font-weight: 400\">: Use multi-engine NLP to train your Virtual Assistant on user intents, entities, context and more.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/test-your-bot\/testing-your-bot-with-nlp\/#\"><strong>Validate<\/strong><\/a><span style=\"font-weight: 400\">: Measure the effectiveness of training models, using a Confusion Matrix and&nbsp; test your Virtual Assistant using a variety of methods.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-channels-to-your-bot\/\"><strong>Omni-channel Experience<\/strong><\/a><span style=\"font-weight: 400\">: Enable the channels on which you want your virtual assistant to be available. Explore the Web\/Mobile Clients, Enterprise Channels, Social Messengers, IVR and Voice interfaces.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/analyzing-your-bot\/\"><strong>Analyze<\/strong><\/a><span style=\"font-weight: 400\">: Get actionable insights on the performance of the virtual assistants. Use Metrics and Dashboards to explore the performance of NLP models, conversation flows, usage and containment trends. You can also build your own custom KPIs<\/span><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104753\/get-started-guides.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104753\/get-started-guides.png\" alt=\"\" width=\"327\" height=\"552\" class=\"alignnone size-full wp-image-44368\"><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Product_Tour\"><span style=\"font-weight: 400\">Product Tour<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">Clicking this option will begin a tour which you can take through the Platform. This tour will show you around the main sections of the Kore.ai XO Platform, so you can get acquainted with them before starting your work.<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104643\/product-tour.gif\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104643\/product-tour.gif\" alt=\"\" width=\"1906\" height=\"848\" class=\"alignnone size-full wp-image-44341\"><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Help_and_Documentation\"><span style=\"font-weight: 400\">Help and Documentation<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">This option takes you to our <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/\"><span style=\"font-weight: 400\">main product documentation<\/span><\/a><span style=\"font-weight: 400\">, where you can explore our user guides, in-depth how-tos, API references, and more.<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104627\/product-docs.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104627\/product-docs.png\" alt=\"\" width=\"455\" height=\"522\" class=\"alignnone size-full wp-image-44338\"><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Community\"><span style=\"font-weight: 400\">Community<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">This option takes you to the Kore.ai <\/span><a href=\"https:\/\/community.kore.ai\/\"><span style=\"font-weight: 400\">Community<\/span><\/a><span style=\"font-weight: 400\">, where you can engage with other XO Platform users to discuss ideas or find answers to your questions.<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104749\/community.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104749\/community-1024x679.png\" alt=\"\" width=\"640\" height=\"424\" class=\"alignnone size-large wp-image-44365\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104749\/community-1024x679.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104749\/community-300x199.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104749\/community.png 1199w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Whats_New\"><span style=\"font-weight: 400\">What\u2019s New<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">Here is where you can see what\u2019s new in the latest version of the XO Platform. Clicking this option will take you through a quick tour of the new features available with the latest release. See the example below. You can also read our <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/whats-new\/whats-new-in-this-release\/\"><span style=\"font-weight: 400\">Release Notes<\/span><\/a> <span style=\"font-weight: 400\">for more updates.<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104737\/whats-new-tour.gif\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104737\/whats-new-tour.gif\" alt=\"\" width=\"1906\" height=\"848\" class=\"alignnone size-full wp-image-44359\"><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Contact_Us\"><span style=\"font-weight: 400\">Contact Us<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">Clicking this menu option takes you to <\/span><a href=\"https:\/\/support.kore.ai\/hc\/en-us\/requests\"><span style=\"font-weight: 400\">Kore.ai\u2019s Support system<\/span><\/a><span style=\"font-weight: 400\">, where you can submit a support request to Kore.ai\u2019s team, view your own previous requests, any that you are cc\u2019d on, and more.<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104711\/support-request.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104711\/support-request-1024x456.png\" alt=\"\" width=\"640\" height=\"285\" class=\"alignnone size-large wp-image-44353\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104711\/support-request-1024x456.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104711\/support-request-300x134.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104711\/support-request.png 1922w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Academy\"><span style=\"font-weight: 400\">Academy<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">The <\/span><a href=\"https:\/\/academy.kore.ai\/\"><span style=\"font-weight: 400\">Kore.AI Academy <\/span><\/a><span style=\"font-weight: 400\">provides courses and learning paths for you to familiarize yourself with the platform and achieve specific results. You can easily reach it from the Help menu, anywhere on the Platform.&nbsp;<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104744\/academy.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104744\/academy-1024x456.png\" alt=\"\" width=\"640\" height=\"285\" class=\"alignnone size-large wp-image-44362\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104744\/academy-1024x456.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104744\/academy-300x134.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104744\/academy.png 1922w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Submit_a_Feature_Request\"><span style=\"font-weight: 400\">Submit a Feature Request<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">This option takes you to Kore.ai\u2019s Feature Request submission system, where you can provide our team with your thoughts on potential features to implement, and follow the status of your request. More about this in our article on <a href=\"https:\/\/developer.kore.ai\/v10-1\/uncategorised\/submit-a-feature-request\/\">Submitting a Feature Request<\/a><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104700\/submit-feature-request.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104700\/submit-feature-request-1024x456.png\" alt=\"\" width=\"640\" height=\"285\" class=\"alignnone size-large wp-image-44347\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104700\/submit-feature-request-1024x456.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104700\/submit-feature-request-300x134.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104700\/submit-feature-request.png 1922w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><br \/>\n<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Keyboard_Shortcuts\"><span style=\"font-weight: 400\">Keyboard Shortcuts<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">This option will open a list of available keyboard shortcuts which you can use throughout the XO Platform.&nbsp;<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104622\/keyboard-shortcuts.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104622\/keyboard-shortcuts-1024x456.png\" alt=\"\" width=\"640\" height=\"285\" class=\"alignnone size-large wp-image-44335\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104622\/keyboard-shortcuts-1024x456.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104622\/keyboard-shortcuts-300x134.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104622\/keyboard-shortcuts.png 1922w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Topic_Guide\"><span style=\"font-weight: 400\">Topic Guide<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400\">The Topic Guide provides relevant help information, that is contextual to the feature of the Platform that you are exploring. Therefore, the content of this section will be different, depending on the Platform features you are using at that moment.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400\">You may see one or more of the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A feature overview video.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">FAQs related to the respective feature.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Links to relevant Academy courses.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Links to relevant Documentation.&nbsp;<\/span><\/li>\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104715\/topic-guide-storyboard.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104715\/topic-guide-storyboard.png\" alt=\"\" width=\"299\" height=\"574\" class=\"alignnone size-full wp-image-44356\"><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Setup_Guide\"><span style=\"font-weight: 400\">Setup Guide<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400\">The Setup Guide takes you through the Virtual Assistant building process, step by step, as follows:&nbsp;<\/span><\/p>\n<ul>\n<li><strong>Template setup<\/strong><\/li>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><strong>Overview<\/strong><span style=\"font-weight: 400\">: Explore the capabilities of the virtual assistant and review the setup instructions.<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Configure Parameters<\/strong><span style=\"font-weight: 400\">: Complete the template installation by choosing a name, icon, and values for the parameters associated with the template.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong>Review Skills<\/strong><\/li>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><strong>FAQs (Knowledge Graph):<\/strong><span style=\"font-weight: 400\"> Explore the frequently asked questions that the assistant can answer.<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Dialog Task<\/strong><span style=\"font-weight: 400\">: Explore the multi-turn conversation use cases that the virtual assistant can perform.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong>Review Training<\/strong>\n<ul>\n<li style=\"font-weight: 400\"><strong>Training Utterances<\/strong><span style=\"font-weight: 400\">: Review and train the assistant to accurately identify the user&#8217;s intent by adding as many unique utterances as possible.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong>Test<\/strong><\/li>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><strong>Simulate<\/strong><span style=\"font-weight: 400\">: Test your virtual assistant&#8217;s skills by asking for an intent.<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Utterance Testing<\/strong><span style=\"font-weight: 400\">: Test the intent and entity recognition capabilities, identify additional training needs, and make necessary updates.<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Batch Testing<\/strong><span style=\"font-weight: 400\">: Create test cases for intent and entity identification, run the test cases and review the results.<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Conversation Testing<\/strong><span style=\"font-weight: 400\">: Record conversations to create test cases of the virtual assistant flow, run the test cases, and review the results.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong>Deploy<\/strong><\/li>\n<ul>\n<li style=\"font-weight: 400\"><strong>Configure Channel<\/strong><span style=\"font-weight: 400\">: Configure the virtual assistant on your preferred text or voice channels. Explore our WebClient for quick deployment.<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Publish<\/strong><span style=\"font-weight: 400\">: Make the virtual assistant available for your customers by publishing it. You can continue to make ongoing updates to the In-development version.<\/span><\/li>\n<\/ul>\n<\/ul>\n<p><span style=\"font-weight: 400\">Every step of the setup is guiding you to the relevant Platform sections where you can perform it.<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104656\/setup-guide.gif\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220913104656\/setup-guide.gif\" alt=\"\" width=\"598\" height=\"848\" class=\"alignnone size-full wp-image-44344\"><\/a><\/p>\n<div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\n<div class=\"w-post-elm post_navigation layout_simple inv_false\">\n\t<a class=\"post_navigation-item order_first to_prev\" href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/about-bots\/\"><\/p>\n<div class=\"post_navigation-item-arrow\"><\/div>\n<div class=\"post_navigation-item-meta\">Previous Post<\/div>\n<div class=\"post_navigation-item-title\"><span>Concepts and Terminology<\/span><\/div>\n<p><\/a><a class=\"post_navigation-item order_first to_prev\" href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/about-bots\/\"><\/a><br \/>\n<a class=\"post_navigation-item order_second to_next\" href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/how-to-access-bot-builder\/\"><\/a><\/p>\n<p><a class=\"post_navigation-item order_second to_next\" href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/how-to-access-bot-builder\/\"><\/p>\n<div class=\"post_navigation-item-arrow\"><\/div>\n<div class=\"post_navigation-item-meta\">Next Post<\/div>\n<div class=\"post_navigation-item-title\"><span>Quick Start Guide<br \/>\n<\/span><\/div>\n<p><\/a><a class=\"post_navigation-item order_second to_next\" href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/how-to-access-bot-builder\/\"><\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Introduction The Help and Learning Resources area is where you can find the information you need, no matter where you are within the Kore.ai XO Platform. You will always find the Help button at the top right of your screen, in every area of the Platform.&nbsp; The main sections available in the Help menu are:&nbsp;&#8230;<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68],"tags":[],"class_list":["post-44331","post","type-post","status-publish","format-standard","hentry","category-chatbot-overview"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/44331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=44331"}],"version-history":[{"count":30,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/44331\/revisions"}],"predecessor-version":[{"id":53753,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/44331\/revisions\/53753"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=44331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=44331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=44331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}