{"id":42750,"date":"2022-07-20T09:30:28","date_gmt":"2022-07-20T08:30:28","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=42750"},"modified":"2022-08-08T04:39:49","modified_gmt":"2022-08-08T03:39:49","slug":"what-are-conversations","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/what-are-conversations\/","title":{"rendered":"What are Conversations and their Types?"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Conversations include the voice call or chat communication between a virtual assistant and a customer to fulfill a specific task. They can be one of the following types:<\/p>\n<ul>\n<li><b>Interactive<\/b>: Involves a two-way information (requests and responses) exchange between the virtual assistant and the customer.<\/li>\n<li><b>Non-interactive<\/b>: Involves one-way information exchange from the virtual assistant to the customer.<\/li>\n<p>Please see <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/conversations-dashboard\/\">Conversations Dashboard<\/a> to learn more.<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Conversations include the voice call or chat communication between a virtual assistant and a customer to fulfill a specific task. They can be one of the following types: Interactive: Involves a two-way information (requests and responses) exchange between the virtual assistant and the customer. Non-interactive: Involves one-way information exchange from the virtual assistant to the...","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-42750","post","type-post","status-publish","format-standard","hentry","category-analyzing-your-bot"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/42750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=42750"}],"version-history":[{"count":5,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/42750\/revisions"}],"predecessor-version":[{"id":43785,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/42750\/revisions\/43785"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=42750"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=42750"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=42750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}