{"id":42234,"date":"2022-05-30T08:35:54","date_gmt":"2022-05-30T07:35:54","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=42234"},"modified":"2023-05-16T14:06:01","modified_gmt":"2023-05-16T13:06:01","slug":"overview-dashboard","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/overview-dashboard\/","title":{"rendered":"Analytics Overview Dashboard"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6ae865c0d05b3\" data-id=\"6ae865c0d05b3\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>The Overview dashboard gives a snapshot of the Virtual Assistant\u2019s conversations, user analytics, and performance over time. You can filter the information by date, conversation type (interactive and non-interactive), conversation status, and more.<\/p>\n<p>To view the Overview dashboard, click the <b>Analyze<\/b> tab on the top menu and then click <b>Overview<\/b> in the left navigation. Select appropriate filters on the dashboard and click <b>Apply<\/b>.<br \/><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220724155427\/Overview-1-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220724155427\/Overview-1-1.png\" alt=\"\" width=\"624\" height=\"277\" class=\"alignnone size-full wp-image-43076\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220724155427\/Overview-1-1.png 624w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220724155427\/Overview-1-1-300x133.png 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/a><\/p>\n<div class=\"alert alert-info\"><b>Note:<\/b> The Overview dashboard is available only post 9.3 release, i.e. post-July 24, 2022.<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Overview_Dashboard_Components\">Overview Dashboard Components<\/span><\/h3>\n<p>Once users start interacting with your assistant, you can view the following details in the Overview dashboard:<\/p>\n<ul>\n<li><b>Conversations Dashboard<\/b>: Displays the key virtual assistant metrics and insights into the usage and containment of the conversations. You can view the conversations\u2019 trend with the breakup of self-service, drop-off, and agent transfers. <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/conversations-dashboard\/\">Learn more<\/a>.<\/li>\n<li><b>Users Dashboard<\/b>: Displays trend-based analytics data on new and returning users. <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/users-dashboard\/\">Learn more<\/a>.<\/li>\n<li><b>Performance Dashboard<\/b>: Provides insights on the NLP and execution performance of the virtual assistants including intent identification rate, goal completion rate, service, and script execution rates. <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/performance-dashboard\/\">Learn more<\/a>.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Filter_Criteria\">Filter Criteria<\/span><\/h2>\n<p>The Virtual Assistants Overview data can be viewed based on specific filter criteria that can be selected. <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/dashboard-filter-criteria\/\">Learn more<\/a>.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"ult-spacer spacer-6ae865c0d0762\" data-id=\"6ae865c0d0762\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The Overview dashboard gives a snapshot of the Virtual Assistant\u2019s conversations, user analytics, and performance over time. You can filter the information by date, conversation type (interactive and non-interactive), conversation status, and more. To view the Overview dashboard, click the Analyze tab on the top menu and then click Overview in the left navigation. Select...","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-42234","post","type-post","status-publish","format-standard","hentry","category-analyzing-your-bot"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/42234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=42234"}],"version-history":[{"count":14,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/42234\/revisions"}],"predecessor-version":[{"id":57074,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/42234\/revisions\/57074"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=42234"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=42234"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=42234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}