{"id":32361,"date":"2022-02-24T05:03:45","date_gmt":"2022-02-24T05:03:45","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=32361"},"modified":"2022-09-30T18:52:06","modified_gmt":"2022-09-30T17:52:06","slug":"adding-the-ivr-audiocodes-channel-2","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-the-ivr-audiocodes-channel-2\/","title":{"rendered":"Adding the IVR-AudioCodes Channel"},"content":{"rendered":"

You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account.<\/span><\/p>\n

<\/div><\/div>\n

Step 1: Associate an App<\/span><\/span><\/h1>\n
    \n
  1. In the XO Platform, select the assistant that you want to add AudioCodes IVR to.<\/span><\/li>\n
  2. Go to <\/span>Deploy > Channels > IVR-Audiocodes<\/strong>.<\/span><\/li>\n
  3. Navigate to the <\/span>Configurations <\/strong>tab of this page and associate a secure app by choosing an existing app or by creating a new one.\u00a0<\/span><\/li>\n
  4. Generate the JWT token using the details of the selected app and use this token for secure communication with the Kore.ai XO Platform.
    \"\"<\/a>
    <\/span><\/li>\n<\/ol>\n
    <\/div><\/div>\n

    Step 2: Configure the Bot URL in AudioCodes<\/span><\/span><\/h1>\n

    The Webhook URL associated with this assistant should be configured in your AudioAccounts account. Navigate to the <\/span>Configurations <\/strong>tab of this page, copy the Webhook URL, and configure it as the <\/span>botURL <\/span><\/em>in the <\/span>VoiceAI Connector<\/strong> of your AudioCodes account. See the <\/span>AudioCodes documentation <\/span><\/a>for further details.<\/span><\/p>\n

    <\/div><\/div>\n

    Step 3: Configure Voice Call Properties<\/span><\/span><\/h1>\n

    Make sure to configure the properties under the Voice Call Properties tab for defining the default voice interaction experience for your customers. Learn more about <\/a><\/span>configuring Voice Call Properties<\/a>.<\/span><\/p>\n

    \"\"<\/a><\/span><\/p>\n

    <\/div><\/div>\n

    Step 4: Enable the Channel<\/span><\/span><\/h1>\n

    On the Configurations tab, select Yes, then Save your configuration in order to enable the channel.<\/span><\/p>\n

    \"\"<\/a><\/span><\/p>\n

    After the channel is enabled and all configurations are verified, you can optionally publish the assistant to make it available for end-users, with the new channel. Learn more about<\/span> Publishing your Virtual Assistant<\/span><\/a>.<\/span><\/p>\n

    To learn more about working with Channels within the Kore.ai XO Platform, please see<\/span> Channel Enablement.<\/span><\/a><\/p>\n

    <\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

    You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account. Step 1: Associate an App In the XO Platform, select the assistant that you want to add AudioCodes IVR to. Go to Deploy > Channels > IVR-Audiocodes. Navigate to…<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-32361","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/32361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=32361"}],"version-history":[{"count":4,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/32361\/revisions"}],"predecessor-version":[{"id":47010,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/32361\/revisions\/47010"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=32361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=32361"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=32361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}