{"id":32141,"date":"2022-02-04T12:06:49","date_gmt":"2022-02-04T12:06:49","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=32141"},"modified":"2022-02-04T12:06:49","modified_gmt":"2022-02-04T12:06:49","slug":"process-assistant-plans-and-pricing","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/process-apps\/process-assistant-plans-and-pricing\/","title":{"rendered":"Process Assistant Plans and Pricing"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>The process assistant subscription plans, pricing and billing information.<\/p>\n<p><strong>Note<\/strong>: This page is not available for customers under the Enterprise plan.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Billing_Sessions\">Billing Sessions<\/span><\/h3>\n<p>The Billing sessions are calculated based on<\/p>\n<ul>\n<li>Bot Usage (Usage Session)\n<ul>\n<li>A usage session is defined as &#8216;Fifteen minutes&#8217; of user conversation with the bot. For example &#8211; If a user converses with the bot for 31 minutes, then it would be counted as 3 sessions (0-15, 16-30,31-End).<\/li>\n<li>In the case of Human-agent transfer &#8211; If the user-bot interaction results in human agent transfer, the time spent with the human agent will be excluded from the bot session.<\/li>\n<\/ul>\n<\/li>\n<li>Alerts Delivered (Alert Session)\n<ul>\n<li>Every alert delivered to a user will be counted as an Alert session. For example &#8211; If the user has set up to receive a sales report every 8 hours. In a day this user would consume 3 alert sessions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Invoices\">Invoices<\/span><\/h3>\n<p>The Invoice section displays the Invoice history listing the Id, validity period and amount paid.<\/p>\n<p>You have the option to download the Invoice. Hover over the Invoice you want to download to see the download icon.<\/p>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/35\/billing_invoice.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17515\" src=\"\/wp-content\/uploads\/sites\/35\/billing_invoice.png\" alt=\"\" width=\"820\" height=\"461\" \/><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Plan_Usage\">Plan &amp; Usage<\/span><\/h3>\n<p>The Plan &amp; Usage section lists all the published Bots in your account along with the Plan under which they were published, the validity period, and the usage details.<\/p>\n<p>Information icons to indicate any plan changes like downgrade messages and expiring plans are also displayed.<\/p>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/35\/BAC_billing_pu.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22324\" src=\"\/wp-content\/uploads\/sites\/35\/BAC_billing_pu.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221201094255\/BAC_billing_pu.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221201094255\/BAC_billing_pu-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221201094255\/BAC_billing_pu-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/p>\n<p><strong>Manage<\/strong> option displays the current plan based eligibility and the usage details. Note that there is no renewal date for free bots.<\/p>\n<p><a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/35\/BAC_plan_current.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22325\" src=\"\/wp-content\/uploads\/sites\/35\/BAC_plan_current.png\" alt=\"\" width=\"1366\" height=\"768\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221201094254\/BAC_plan_current.png 1366w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221201094254\/BAC_plan_current-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221201094254\/BAC_plan_current-1024x576.png 1024w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/a><\/p>\n<p>The <strong>Cancel Subscription<\/strong> option allows you to cancel the current subscription for the selected bot.<\/p>\n<p><strong>Change Plan<\/strong> option gives you a list of all plans with the plan offerings with the current plan indicated. From here you can choose to <strong>Select Plan<\/strong>. <a href=\"\/docs\/bots\/bot-settings\/bot-management\/subscription-plans\/\" target=\"_blank\" rel=\"noopener noreferrer\">Refer here<\/a> for plan details.<\/p>\n<p>&nbsp;<\/p>\n<p>Once you select to change a plan order details will be displayed and you will be prompted to enter the address details. <strong>Confirm Payment<\/strong> will redirect to the payment gateway to capture the billing details.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The process assistant subscription plans, pricing and billing information. Note: This page is not available for customers under the Enterprise plan. Billing Sessions The Billing sessions are calculated based on Bot Usage (Usage Session) A usage session is defined as 'Fifteen minutes' of user conversation with the bot. For example - If a user converses...","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[153],"tags":[],"class_list":["post-32141","post","type-post","status-publish","format-standard","hentry","category-process-apps"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/32141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=32141"}],"version-history":[{"count":1,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/32141\/revisions"}],"predecessor-version":[{"id":32142,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/32141\/revisions\/32142"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=32141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=32141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=32141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}