{"id":29854,"date":"2021-08-14T15:36:22","date_gmt":"2021-08-14T14:36:22","guid":{"rendered":"https:\/\/multisite.korebots.com\/?p=29854"},"modified":"2021-08-24T12:14:12","modified_gmt":"2021-08-24T11:14:12","slug":"self-service-portal","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/process-apps\/self-service-portal\/","title":{"rendered":"Self-service Portal"},"content":{"rendered":"
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Process App’s self-service portal offers information and allows users to check their request status. Process Apps that have only digital forms as a trigger will be available in the portal.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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Access Self-service Portal<\/strong><\/span><\/h2>\n

After the Admin adds end-users to the portal, an email notification is sent to end-users with the link to access the self-service portal. After end-users log in to the self-service portal, they can find all their requests on the Home page. Process Apps only with Digital Forms as a trigger will be displayed.<\/p>\n

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My Requests<\/strong><\/span><\/h2>\n

My Requests<\/em> tab in the self-service portal gives an overview of all your Process App requests. You can find the details of your requests like Request Name, Submitted Via, Requested On, <\/em>and Status<\/em>. The search bar allows you to search your requests and you can also use the calendar<\/em> to filter your requests for a particular period.<\/p>\n

To access your requests, follow the below steps:<\/p>\n

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  1. After you log in to your self-service portal, it lands you on the Home page.<\/li>\n
  2. On the left pane, click My Requests<\/strong>.<\/li>\n
  3. To filter your requests for a particular period, click the calendar<\/strong> icon on the top to choose the date.<\/li>\n<\/ol>\n

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    View Request Status<\/strong><\/span><\/h2>\n

    To view the request status, follow the below steps:<\/p>\n

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    1. On the left pane, click My Requests<\/strong>.<\/li>\n
    2. On the My Requests page, you can find the list of your requests.<\/li>\n
    3. Click on the request to open that request window.<\/li>\n
    4. On the request window, you can find the status of your request.<\/li>\n<\/ol>\n

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      Tasks<\/strong><\/span><\/h2>\n

      Tasks refer to the status of your requests. In the Process App’s self-service portal, you can find the tasks on the left pane. Here, tasks are classified into four:<\/p>\n