{"id":22652,"date":"2019-11-01T09:48:47","date_gmt":"2019-11-01T09:48:47","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=22652"},"modified":"2023-11-06T10:19:43","modified_gmt":"2023-11-06T10:19:43","slug":"small-talk","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/small-talk\/","title":{"rendered":"Small Talk"},"content":{"rendered":"<p><strong>Small Talk<\/strong><span style=\"font-weight: 400;\"> refers to the casual conversations that a Virtual Assistant can have with end-users. The ability to engage end-users in casual conversations helps socialize your assistant and improves recall rates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Small Talk conversation is designed as a series of interaction volleys between the assistant and the user. VAs that can answer social inputs like <\/span><em><span style=\"font-weight: 400;\">How Are You?<\/span><\/em><span style=\"font-weight: 400;\"> are more likely to create a positive impression and help build an invaluable connection with the user.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can find Small Talk within your VA, under <\/span><strong>Build &gt; Conversation Skills &gt; Small Talk<\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095025\/small-talk-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-45920\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095025\/small-talk-1-1024x464.png\" alt=\"\" width=\"808\" height=\"366\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095025\/small-talk-1-1024x464.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095025\/small-talk-1-300x136.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095025\/small-talk-1.png 1971w\" sizes=\"auto, (max-width: 808px) 100vw, 808px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h1><span class=\"ez-toc-section\" id=\"Benefits\"><span style=\"font-weight: 400;\">Benefits<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Positive interactions are key to businesses today, especially in the context of CRM automation. Even when people know that they are not being assisted by a human, they still appreciate the occasional joke, casual chat or other friendly cues that make human-to-human conversations more engaging. This is why a Virtual Assistant that can handle small talk improves the experience for your users or customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Small Talk Engine within the Kore.ai XO Platform lets you configure the conversational elements that are specific to your business context, so that you can create a conversational VA that recognizes when people make small talk and responds accordingly, thus providing a friendly experience, rather than one that feels dry and technical.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> <div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h1><span class=\"ez-toc-section\" id=\"Features\"><span style=\"font-weight: 400;\">Features<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">The Small Talk Engine provides the following features:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong><em>Custom Small Talk<\/em><\/strong><span style=\"font-weight: 400;\"> allows you to build a personality and train the VA to conduct casual conversations around your areas of interest.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Nested conversations <\/strong><span style=\"font-weight: 400;\">to answer follow-ups during a conversation and make the VA more engaging.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Emoji identification<\/strong><span style=\"font-weight: 400;\">: The XO Platform can identify the emojis in user utterances and respond accordingly, using Small Talk.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Small Talk works with intent detection.<\/strong><span style=\"font-weight: 400;\"> Interjections, such as <\/span><em><span style=\"font-weight: 400;\">hello <\/span><\/em><span style=\"font-weight: 400;\">at the start of an utterance will not be considered as small talk. For example, the user&#8217;s utterance <\/span><em><span style=\"font-weight: 400;\">Hello, I need to book a flight <\/span><\/em><span style=\"font-weight: 400;\">will be matched with the intent: <\/span><em><span style=\"font-weight: 400;\">book a flight, <\/span><\/em><span style=\"font-weight: 400;\">so the VA will address the user\u2019s need, rather than use Small Talk.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h1><span class=\"ez-toc-section\" id=\"Overview\"><span style=\"font-weight: 400;\">Overview<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Small Talk is a series of User Utterances and Bot Responses. The primary objective of Small Talk is to engage users in casual conversations and in general, functional topics or business transactions are not included in Small Talk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The various user queries in Small Talk are categorized into groups and assigned hierarchical structure. The <\/span><strong>Greetings<\/strong><span style=\"font-weight: 400;\"> category is auto-generated by default for all new assistants. This group contains various questions related to greetings and pleasantries. You can define additional groups or categories and build interaction flows under each group.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Each group can have one or more top-level questions. A top-level question can have one or more child questions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A child question can have one or more subsequent child questions up to three levels. Every question can have one or more alternate questions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Every question can have one or more responses. When multiple responses are present, the Platform will pick one at random.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h1><span class=\"ez-toc-section\" id=\"Terminology\"><span style=\"font-weight: 400;\">Terminology<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Following are the various terms associated with Small Talk:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><strong>Groups<\/strong><span style=\"font-weight: 400;\"> \u2013 Based upon the purpose and content, Small Talk is categorized into groups.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>User Queries<\/strong><span style=\"font-weight: 400;\"> \u2013 For each group, you can add User Queries, Alternate Queries, and Child Queries. Queries are formed using patterns. <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/nlp\/fundamental-meaning\/#managing-patterns\"><span style=\"font-weight: 400;\">Know more about patterns<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><strong>Bot Responses<\/strong><span style=\"font-weight: 400;\"> \u2013 Each User Query must be associated with a bot response. These can be in plain text format or JavaScript. You can specify channel-specific responses. You can also enter multiple responses, one of which will be picked randomly by the Platform at runtime.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h1><span class=\"ez-toc-section\" id=\"Default_Small_Talk\"><span style=\"font-weight: 400;\">Default Small Talk<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Small Talk is a VA-level task that is configured automatically. When you create a new VA, the Small Talk is generated by default.<\/span><\/p>\n<table style=\"background-color: #fffbea; width: 100%;\" width=\"100%\">\n<tbody>\n<tr>\n<td width=\"100%\"><strong><em>Notes:<\/em><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><em><span style=\"font-weight: 400;\">When you open the Small Talk Task in an existing VA, you will be informed of the migration of standard responses related to greetings to the Small Talk feature. You can choose not to <\/span><\/em><strong><em>Proceed<\/em><\/strong><em><span style=\"font-weight: 400;\"> and continue with the Standard Responses.<\/span><\/em><\/li>\n<li style=\"font-weight: 400;\"><em><span style=\"font-weight: 400;\">If you proceed with the migration, the Greetings will be permanently deleted from the <\/span><\/em><strong><em>Standard Responses<\/em><\/strong><em><span style=\"font-weight: 400;\"> section and cannot be retrieved.<\/span><\/em><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The following are the messages under the Greetings group (these are the Standard Responses of Greeting and other categories that are migrated to Small Talk once you choose to <\/span><strong>Proceed<\/strong><span style=\"font-weight: 400;\">)<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<th style=\"width: 506.921px;\" colspan=\"2\"><strong>GREETINGS<\/strong><\/th>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">Response when User says Hi<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">Shown when the user says <\/span><em><span style=\"font-weight: 400;\">hi<\/span><\/em><span style=\"font-weight: 400;\">, <\/span><em><span style=\"font-weight: 400;\">hello<\/span><\/em><span style=\"font-weight: 400;\">, <\/span><em><span style=\"font-weight: 400;\">hey<\/span><\/em><span style=\"font-weight: 400;\">, etc, or just enters the VA\u2019s name.<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">Response to \u2018how are you\u2019?<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">The user asks \u201chow are you?\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NL interprets the following ways in which the user can say that:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&lt;how are you&gt;, &lt;how are u doing&gt; &lt;how are u how are u&gt;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&lt;how have u been doing&gt; &lt;how have`u`been&gt; &lt;how`do`u`do&gt; &lt;how`are`u`doing&gt; &lt;how`are`u&gt;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">whazzupp whatcha`upto watsup wassup howzit<\/span><\/p>\n<p><span style=\"font-weight: 400;\">comment`est`vous comment`ca`va ca`va<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&lt;what`up &lt;what`is`up`today<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&lt;what`is`up &lt;what`is`the`word&gt; &lt;what`is`the`latest`word&gt; &lt;what`is`new&gt; &lt;what`is`happening&gt;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&lt;what`is`going`on&gt; &lt;what\u2019up &lt;is`everything`OK &lt;is`everything`alright &lt;how`you`feeling<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&lt;how`you`doing &lt;how`is`tricks &lt;how`is`life &lt;how`is`it`going &lt;how`is`everything<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&lt;how`is`by`you &lt;how`have`you`been`doing&gt; &lt;how`have`you`been&gt; &lt;how`goes&gt; &lt;how`goes`things<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&lt;how`goes`it &lt;how`is`your`day &lt;how`do`you`do&gt; &lt;how`are`you&gt; &lt;how`are`things&gt;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&lt;heya&gt;<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">Response to \u2018who are you?\u2019<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">Shown when the user says \u201cwho are you\u201d<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">User says \u2018great\u2019, \u2018awesome\u2019, etc. when there is no task in context<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">Shown when the user says great, awesome, etc. (probably after finishing a task)<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">User says \u2018that helped\u2019, \u2018that was useful\u2019, etc.<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">Shown when the user says good, great, awesome, cool, \u201cfair enough\u201d, \u201cthat helped\u201d, \u201cit helps\u201d, \u201cthat was useful\u201d, \u201cthat was handy\u201d etc. (probably after finishing a task)<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">User says \u2018no\u2019, \u2018nope\u2019, etc. when there is no task in context<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">This is small talk in the response to when the user utterance is \u2013 \u2018No\u2019, \u2019Nopes\u2019 etc.<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">User says \u2018I am done\u2019, \u2018That\u2019s it for now\u2019, etc. when there is no task in context<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">Shown when the user says \u201cI am done\u201d, \u201cthat\u2019s it for now\u201d, \u201cthat\u2019s all\u201d, done, etc. (probably after finishing a task)<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">User implies to end the conversation (eg. \u2018good night\u2019, \u2018bye\u2019, \u2018ttyl\u2019)<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">This condition occurs only for Dialog tasks for which the following Follow-up Tasks Setting is configured: \u201cYes, at the end of this dialog ask the user to select and perform a task from \u2018Follow-up task\u2019 list in the Dialog settings.\u201d The VA shows this message when it presents the Follow-Up Intents array to the user at the end of the Dialog.<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">User says thanks<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">Shown when the user thanks the VA.<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 125.567px;\"><span style=\"font-weight: 400;\">User says \u2018OK\u2019, \u2018fine\u2019, \u2018yes\u2019 etc. when there is no task in context<\/span><\/td>\n<td style=\"width: 375.891px;\"><span style=\"font-weight: 400;\">Shown when the user says OK, fine, got it, etc (probably after finishing a task)<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094952\/greetings.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-45896\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094952\/greetings-1024x576.png\" alt=\"\" width=\"723\" height=\"406\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094952\/greetings-1024x576.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094952\/greetings-300x169.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094952\/greetings.png 1366w\" sizes=\"auto, (max-width: 723px) 100vw, 723px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h1><span class=\"ez-toc-section\" id=\"Customize_Small_Talk\"><span style=\"font-weight: 400;\">Customize Small Talk<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"General_Setup\"><span style=\"font-weight: 400;\">General Setup<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To add Small Talk to your VA, follow the below steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Open the VA\u00a0 to which you want to add Small Talk;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">From the top menu, go to <\/span><strong>Build<\/strong><span style=\"font-weight: 400;\"> and access the sub-menu <\/span><strong>Conversational Skills -&gt; Small Talk<\/strong><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You need to start by adding a <\/span><strong>New Group.<\/strong><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Next, you need to add <\/span><strong>User Queries<\/strong><span style=\"font-weight: 400;\"> and <\/span><strong>Bot Responses<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Add_Groups\"><span style=\"font-weight: 400;\">Add Groups<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can create a <\/span><strong>New Group<\/strong><span style=\"font-weight: 400;\"> manually by clicking <\/span><strong>New Group<\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095017\/new-group.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-45914\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095017\/new-group-1024x218.png\" alt=\"\" width=\"698\" height=\"148\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095017\/new-group-1024x218.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095017\/new-group-300x64.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095017\/new-group.png 1919w\" sizes=\"auto, (max-width: 698px) 100vw, 698px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">On the New Group dialog box, enter a name in the <\/span><strong>Group Name<\/strong><span style=\"font-weight: 400;\"> field, then click <\/span><strong>Proceed<\/strong><em><span style=\"font-weight: 400;\">.<\/span><\/em><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095020\/new-smalltalk-group.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-45917\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095020\/new-smalltalk-group-1024x508.png\" alt=\"\" width=\"473\" height=\"235\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095020\/new-smalltalk-group-1024x508.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095020\/new-smalltalk-group-300x149.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095020\/new-smalltalk-group.png 1244w\" sizes=\"auto, (max-width: 473px) 100vw, 473px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">From the Small Talk editor that opens you can enter User Utterance \u2013 Bot Response pairs and <\/span><strong>Add<\/strong><span style=\"font-weight: 400;\"> to the list.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095036\/user-bot-talk.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-45929\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095036\/user-bot-talk-1024x91.png\" alt=\"\" width=\"920\" height=\"82\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095036\/user-bot-talk-1024x91.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095036\/user-bot-talk-300x27.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095036\/user-bot-talk.png 1910w\" sizes=\"auto, (max-width: 920px) 100vw, 920px\" \/><\/a><\/p>\n<p><b>Customize the System Help<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Train the virtual assistant (VA) to use the <\/span><b>custom_help<\/b> <span style=\"font-weight: 400;\">group in Smalltalk to trigger customized help messages for personalized user experience for multilingual VAs. <\/span><\/p>\n<p><b>Note<\/b><span style=\"font-weight: 400;\">: You can use the <\/span><i><span style=\"font-weight: 400;\">custom_help<\/span><\/i> <span style=\"font-weight: 400;\">even without disabling the system help only in the multilingual VA.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To customize the system help, create a<\/span><b> custom_help<\/b><span style=\"font-weight: 400;\"> group and define the bot and user utterances. The <\/span><b>custom_help <\/b>is<span style=\"font-weight: 400;\">\u00a0to respond to help, and the built-in \u2018help\u2019 responses will not be used.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">.<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20231106094244\/custom_help.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-60023\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20231106094244\/custom_help-300x127.png\" alt=\"\" width=\"600\" height=\"400\" \/><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Define the user utterance as <\/span><i><span style=\"font-weight: 400;\">Tasks <\/span><\/i><span style=\"font-weight: 400;\">in the <\/span><b>User<\/b><span style=\"font-weight: 400;\"> field and <\/span><i><span style=\"font-weight: 400;\">Please wait finding the tasks <\/span><\/i><span style=\"font-weight: 400;\">in the <\/span><b>Bot <\/b><span style=\"font-weight: 400;\">field. When a user enters <\/span><i><span style=\"font-weight: 400;\">Tasks<\/span><\/i><span style=\"font-weight: 400;\">, the <\/span><i><span style=\"font-weight: 400;\">custom_help<\/span><\/i><span style=\"font-weight: 400;\"> will fetch tasks configured in the response.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20231106094502\/custom_help1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-60026\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20231106094502\/custom_help1.png\" alt=\"\" width=\"600\" height=\"400\" \/><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can define the <\/span><b>~disable_help <\/b><span style=\"font-weight: 400;\">concept key and set the value to \u2018disable\u2019 to disable the built-in \u2018help\u2019 intent. <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/nlp\/fundamental-meaning\/#Define_Custom_Concepts\">Learn more<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Group_Settings\"><span style=\"font-weight: 400;\">Group Settings<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">On hovering over any Small Talk group, you have the option to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Delete<\/strong><span style=\"font-weight: 400;\"> the group.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Settings<\/strong><span style=\"font-weight: 400;\"> that will allow you to:<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage Variable Namespaces by associating a variable namespace to use with this Small Talk group. This option is visible only when the variable namespace is enabled for the VA. For more information, refer to <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-settings\/bot-management\/managing-namespace\/\"><span style=\"font-weight: 400;\">Managing Namespace.<\/span><\/a><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094955\/group-options.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-45899\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094955\/group-options-1024x176.png\" alt=\"\" width=\"774\" height=\"133\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094955\/group-options-1024x176.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094955\/group-options-300x52.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094955\/group-options.png 2015w\" sizes=\"auto, (max-width: 774px) 100vw, 774px\" \/><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Import_Small_Talk\"><span style=\"font-weight: 400;\">Import Small Talk<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you have already had Small Talk for your company, you can import it using a JSON or TSV file\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0While in Small Talk, click the <\/span><strong>more <\/strong><span style=\"font-weight: 400;\">(ellipses) icon and select the <\/span><strong>Import<\/strong><span style=\"font-weight: 400;\"> option.<br \/>\n<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094959\/import-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-45902\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094959\/import-1-1024x153.png\" alt=\"\" width=\"933\" height=\"140\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094959\/import-1-1024x153.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094959\/import-1-300x45.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094959\/import-1.png 1690w\" sizes=\"auto, (max-width: 933px) 100vw, 933px\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">At this point you can download\u00a0 a sample file to get the formatting details, if you need them. Once your import file is prepared, select it and click <\/span><strong>Next<\/strong><span style=\"font-weight: 400;\">.\u00a0<\/span><br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095003\/import-smalltalk.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45905\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095003\/import-smalltalk.png\" alt=\"\" width=\"360\" height=\"245\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095003\/import-smalltalk.png 595w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095003\/import-smalltalk-300x204.png 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The import starts.\u00a0<\/span><\/li>\n<\/ul>\n<table style=\"width: 100%; border-collapse: collapse; background-color: #f7ac08;\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\"><strong><em>CAUTION<\/em><\/strong><em><span style=\"font-weight: 400;\">: Existing Small Talk will be replaced with the imported file.<\/span><\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Modify_the_Existing_Greetings_Group\"><span style=\"font-weight: 400;\">Modify the Existing Greetings Group<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can click the existing Greetings group to modify it, if the default small talk does not fit your needs. From the Small Talk editor that opens you can now enter User Utterance \u2013 Bot Response pairs and <\/span><strong>Add<\/strong><span style=\"font-weight: 400;\"> to the list.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Work_with_Query_Response_Pairs\"><span style=\"font-weight: 400;\">Work with Query \u2013 Response Pairs<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Once you create\/import a group, you can add\/modify the query-response pairs.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enter the User Query in the <\/span><strong>User<\/strong><span style=\"font-weight: 400;\"> column and the corresponding Bot Response in the <\/span><strong>Bot<\/strong><span style=\"font-weight: 400;\"> column.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Press <\/span><strong>Enter<\/strong><span style=\"font-weight: 400;\"> or <\/span><strong>Add<\/strong><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> to add the query-response pair to the list.<\/span><\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095052\/add-query-response.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45935\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095052\/add-query-response.gif\" alt=\"\" width=\"880\" height=\"373\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Queries are designed using patterns. <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/nlp\/fundamental-meaning\/#managing-patterns\"><span style=\"font-weight: 400;\">Know more about patterns<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For each User Query, you can enter <\/span><strong>alternate questions<\/strong><span style=\"font-weight: 400;\"> that depict a different way the user might ask the same query.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For each bot response, you can enter <\/span><strong>alternate responses<\/strong><span style=\"font-weight: 400;\">. The Platform picks one response at random during runtime.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095039\/add-alternates.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-45932\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095039\/add-alternates-1024x74.png\" alt=\"\" width=\"752\" height=\"54\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095039\/add-alternates-1024x74.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095039\/add-alternates-300x22.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095039\/add-alternates.png 1466w\" sizes=\"auto, (max-width: 752px) 100vw, 752px\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Using the handlebar icon that appears in front of the question on hover, you can rearrange the order of the questions.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928100433\/move-item.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45944\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928100433\/move-item.gif\" alt=\"\" width=\"908\" height=\"385\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Each User Query can have a <\/span><strong>child query<\/strong><span style=\"font-weight: 400;\">. The child-questions can be asked only when the parent-question is asked and responded to. To add a Child Query, use the <\/span><strong>+<\/strong><span style=\"font-weight: 400;\"> icon that appears next to the question when you hover over it.<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095057\/child-item.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45938\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095057\/child-item.gif\" alt=\"\" width=\"1224\" height=\"144\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You can delete query or response alternatives by hovering over them and clicking on the red <\/span><strong>x<\/strong><span style=\"font-weight: 400;\"> in the top right.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094948\/delete-query-or-response.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45893\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094948\/delete-query-or-response.png\" alt=\"\" width=\"1125\" height=\"121\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094948\/delete-query-or-response.png 753w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928094948\/delete-query-or-response-300x32.png 300w\" sizes=\"auto, (max-width: 1125px) 100vw, 1125px\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You can also delete the entire Query-Response pair, along with its child pair by hovering over the parent and clicking the <\/span><strong>bin <\/strong><span style=\"font-weight: 400;\">icon on the far right. You will be asked to confirm your choice.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095100\/delete-qr-pair.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45941\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095100\/delete-qr-pair.png\" alt=\"\" width=\"1249\" height=\"119\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095100\/delete-qr-pair.png 1658w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095100\/delete-qr-pair-300x29.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095100\/delete-qr-pair-1024x98.png 1024w\" sizes=\"auto, (max-width: 1249px) 100vw, 1249px\" \/><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Responses are <\/span><strong>Channel-specific<\/strong><span style=\"font-weight: 400;\"> and <\/span><strong>Java Script<\/strong><span style=\"font-weight: 400;\"> formatted. By clicking the <\/span><strong>Settings (gear icon)<\/strong><span style=\"font-weight: 400;\"> that appears next to the response, when you hover over it you will reach the Manage Response window. Here is where you can configure the following:<\/span>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Add a default message to be displayed on all channels.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For channel-specific responses:<\/span>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click <\/span><strong>+ Add Response<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click the <\/span><strong>New Prompt Message<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select the <\/span><strong>Channel<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enter the response in standard text or in Java Script using the Advanced Mode. If applicable Select a Template. (<\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/sdks\/message-templates\/\"><span style=\"font-weight: 400;\">see here<\/span><\/a><span style=\"font-weight: 400;\"> for more on message formatting).<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095028\/smalltalk-response.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45923\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095028\/smalltalk-response.png\" alt=\"\" width=\"535\" height=\"443\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095028\/smalltalk-response.png 699w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095028\/smalltalk-response-300x248.png 300w\" sizes=\"auto, (max-width: 535px) 100vw, 535px\" \/><\/a><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click <\/span><strong>Save.<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\n<h1><span class=\"ez-toc-section\" id=\"Small_Talk_Context\"><span style=\"font-weight: 400;\">Small Talk Context<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">You can mark desired information in the user utterance pattern definition and it will be available in the context. A new section called <\/span><strong>Small Talk<\/strong><span style=\"font-weight: 400;\"> is introduced under<\/span><strong> NL Analysis<\/strong><span style=\"font-weight: 400;\"> which stores the contextual information from the ongoing small talk. You can use this information to personalize the Small Talk messages.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Marking a section in the user input pattern by including an underscore \u2018_\u2019 symbol you can indicate the required information. For example, <\/span><em><span style=\"font-weight: 400;\">I am from _~location Where are you from?<\/span><\/em><span style=\"font-weight: 400;\"> will allow you to capture the location from the user utterance.<br \/>\n<\/span><strong><strong><span style=\"font-weight: 400;\">This information is stored in the Small Talk context and can be accessed using: <\/span><code><span style=\"font-weight: 400;\">context.smallTalk.matchData._0<\/span><\/code><span style=\"font-weight: 400;\"> The following is the JSON structure:<\/span><\/strong><\/strong><\/p>\n<pre>context.smallTalk.matchData._0 The following is the JSON structure:\r\n{\r\n  \"pattern\": \"I am from _~location Where are you from?\",\r\n  \"matchData\": {\r\n    \"_0\": \"chicago\"\r\n  },\r\n  \"previousMatchData\": []\r\n}\r\n<\/pre>\n<\/li>\n<li><span style=\"font-weight: 400;\">You can define and store multiple pattern tokens in the same user input and they can be accessed using the positional count variables \u2013 <\/span><em><span style=\"font-weight: 400;\">_0<\/span><\/em><span style=\"font-weight: 400;\">, <\/span><em><span style=\"font-weight: 400;\">_1<\/span><\/em><span style=\"font-weight: 400;\">, <\/span><em><span style=\"font-weight: 400;\">_2<\/span><\/em><span style=\"font-weight: 400;\"> so on, and so forth. Since they capture the positional content, they are not continuous in case the optional token is missing from the user utterance.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">For example, consider the pattern: <\/span><em><span style=\"font-weight: 400;\">how is the _[ climate temperature ]\u00a0 { at _~location } ~time<\/span><\/em><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Case1<\/strong><span style=\"font-weight: 400;\">:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">user utterance: \u201c<\/span><em><span style=\"font-weight: 400;\">how is the temperature in London today<\/span><\/em><span style=\"font-weight: 400;\">\u201c<\/span><\/li>\n<li style=\"font-weight: 400;\"><em>context:<\/em>\n<pre>{\r\n  \"pattern\": \"how is the _[ climate temperature ]  { at _~location } ~time\",\r\n  \"matchData\": {\r\n    \"_0\": \"temperature\"\r\n    \"_1\": \"London\"\r\n    \"_2\": \"today\"\r\n  },\r\n  \"previousMatchData\": []\r\n}\r\n<\/pre>\n<\/li>\n<li><strong>Case2: <\/strong>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">user utterance: \u201c<\/span><em><span style=\"font-weight: 400;\">how is the climate today<\/span><\/em><span style=\"font-weight: 400;\">\u201c<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">context:<br \/>\n<\/span><\/p>\n<pre>{\r\n  \"pattern\": \"how is the _[ climate temperature ]  { at _~location } ~time\",\r\n  \"matchData\": {\r\n    \"_0\": \"climate\"\r\n    \"_2\": \"today\"\r\n  },\r\n  \"previousMatchData\": []\r\n}\r\n<\/pre>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The context can be accessed from the child nodes under <\/span><em><span style=\"font-weight: 400;\">previousMatchedData<\/span><\/em><span style=\"font-weight: 400;\"> array using: <\/span><code><span style=\"font-weight: 400;\">context.smallTalk.previousMatchData[i].matchData._0<\/span><\/code><span style=\"font-weight: 400;\"> with the variable <\/span><em><span style=\"font-weight: 400;\">i<\/span><\/em><span style=\"font-weight: 400;\"> taking the index value of 0, 1, and 2 based on the parent level.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The JSON structure for the parent Small Talk context would be:<\/span><\/p>\n<pre>{\r\n  \"pattern\": \"That is nice\",\r\n  \"matchData\": {},\r\n  \"previousMatchData\": [\r\n    {\r\n      \"pattern\": \"I am from _~location Where are you from?\",\r\n      \"matchData\": {\r\n        \"_0\": \"chicago\"\r\n      }\r\n    },\r\n    {\r\n      \"pattern\": \"That is far.\",\r\n      \"matchData\": {}\r\n    }\r\n  ]\r\n}\r\n<\/pre>\n<p><span style=\"font-weight: 400;\">The context persists until one of the below scenarios occurs:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">End of the session.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A new primary Small Talk intent is detected.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Any other intent which is not Small Talk is triggered.<\/span><\/li>\n<\/ul>\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\n<h1><span class=\"ez-toc-section\" id=\"Training\"><span style=\"font-weight: 400;\">Training<\/span><\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Once you have made changes to the Small Talk, it needs to be trained for the VA to pick up the Small Talk. Click\u00a0 <\/span><strong>Train<\/strong><span style=\"font-weight: 400;\"> on the Small Talk editor screen to train the assistant.<\/span><\/p>\n<table style=\"background-color: #fffbea; width: 100%;\" width=\"100%\">\n<tbody>\n<tr>\n<td width=\"100%\"><strong><em>Note<\/em><\/strong><em>: <\/em><em><span style=\"font-weight: 400;\">Importing Small Talk file triggers the training automatically.<\/span><\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095032\/train.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45926\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095032\/train.png\" alt=\"\" width=\"735\" height=\"301\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095032\/train.png 1922w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095032\/train-300x123.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095032\/train-1024x419.png 1024w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/a><\/p>\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\n<table style=\"background-color: #fffbea; width: 100%;\" width=\"100%\">\n<tbody>\n<tr>\n<td width=\"100%\">\n<h1><span class=\"ez-toc-section\" id=\"Important_Notes\"><span style=\"font-weight: 400;\">Important Notes<\/span><\/span><\/h1>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Only three levels of child nodes are allowed in Small talk. The child questions are identified only if the corresponding parent level question was answered in the previous volley.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The questions are evaluated in the order in which they are added in a group. It is advisable to add generic small talk at the end and specific small talk at the beginning (For example, <\/span><em><span style=\"font-weight: 400;\">how is your day today? <\/span><\/em><span style=\"font-weight: 400;\">must be added first and then followed by <\/span><em><span style=\"font-weight: 400;\">how are you<\/span><\/em><span style=\"font-weight: 400;\">). You can re-order the primary questions after adding them.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Groups are also evaluated in the order in which they are added.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Duplicate top-level questions, across all categories, are not allowed.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Intents and Knowledge Collection will take precedence over Small Talk i.e. when Intents (or FAQs) and Small Talk are detected, preference is given to Intents (or FAQs).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Any Small Talk identified is displayed after <\/span><strong>Ranking &amp; Resolver<\/strong><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Small talk is <\/span><strong>language-specific.<\/strong><span style=\"font-weight: 400;\"> If your assistant is multilingual, then you can design Small Talk in each of the enabled languages.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Interruption Behavior for Small Talk is handled using the following options from <\/span><strong>Build &gt; Intelligence &gt; Manage Interruptions &gt; Interruption Behavior for Small Talk<\/strong><span style=\"font-weight: 400;\">:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><em><span style=\"font-weight: 400;\">Respond to Small Talk and resume the on-hold task<\/span><\/em><span style=\"font-weight: 400;\"> \u2013 this is the default setting.<\/span><\/li>\n<li style=\"font-weight: 400;\"><em><span style=\"font-weight: 400;\">Execute the Small Talk using Hold &amp; Resume settings<\/span><\/em><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095009\/manage-interruptions.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45908\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095009\/manage-interruptions.png\" alt=\"\" width=\"851\" height=\"376\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095009\/manage-interruptions.png 1946w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095009\/manage-interruptions-300x132.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220928095009\/manage-interruptions-1024x452.png 1024w\" sizes=\"auto, (max-width: 851px) 100vw, 851px\" \/><\/a><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Small Talk refers to the casual conversations that a Virtual Assistant can have with end-users. The ability to engage end-users in casual conversations helps socialize your assistant and improves recall rates. The Small Talk conversation is designed as a series of interaction volleys between the assistant and the user. VAs that can answer social inputs&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-22652","post","type-post","status-publish","format-standard","hentry","category-bot-builder-tool"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/22652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=22652"}],"version-history":[{"count":18,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/22652\/revisions"}],"predecessor-version":[{"id":60043,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/22652\/revisions\/60043"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=22652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=22652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=22652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}