{"id":21387,"date":"2019-06-07T12:26:59","date_gmt":"2019-06-07T11:26:59","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?p=21387"},"modified":"2022-10-03T17:17:17","modified_gmt":"2022-10-03T16:17:17","slug":"context-management","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-intelligence\/context-management\/","title":{"rendered":"Context Management"},"content":{"rendered":"

Effective context management is important because it allows Virtual Assistants to interact with users in a way that is easier, quicker, more helpful, and less robotic and scripted. Contextual data helps users complete tasks faster and allows you to create more natural, human-like back and forth conversations.<\/span><\/p>\n

For example, let us consider the following conversation:<\/span><\/p>\n

User: What is the cost of an Economy flight ticket from London to Paris on Aug 15, 2022?
<\/span><\/em><\/code><\/code>VA: It\u2019s \u20ac242.
<\/span><\/em><\/code>User: Great! I would like to book it.<\/span><\/em><\/code><\/p>\n

In the above conversation, the <\/span>booking <\/span><\/em>is in the context of an economy flight on Aug. 15, 2022… The VA should not be asking the user whether they would like to book a flight or a hotel; what their departure and destination cities are or when they want to fly. The context from the previous intent should already be available to the VA, so it can handle the intent according to the existing contextual data. The XO Platform allows you to capture and reuse contextual data for a large variety of scenarios, so you can create more complex use cases and redefine the enterprise customer experience. The following are examples of a few such scenarios:<\/span><\/p>\n