{"id":18148,"date":"2019-03-04T05:54:32","date_gmt":"2019-03-04T05:54:32","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?post_type=docs&#038;p=16982"},"modified":"2022-11-23T08:44:10","modified_gmt":"2022-11-23T08:44:10","slug":"working-with-kore-ai-bot-builder","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/working-with-kore-ai-bot-builder\/","title":{"rendered":"Navigating the Kore.ai XO Platform"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Prerequisites\"><span style=\"font-weight: 400\">Prerequisites<\/span><\/span><\/h2>\n<p><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/how-to-access-bot-builder\/\"><span style=\"font-weight: 400\">How to Access the Kore.ai XO Platform?<\/span><\/a><\/p>\n<div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Introduction\"><span style=\"font-weight: 400\">Introduction<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400\">This article takes you through the main sections and menu items you will be using while working with the XO Platform.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400\">Throughout this article and within the Kore.ai XO Platform itself, a <\/span><em><span style=\"font-weight: 400\">Virtual Assistant<\/span><\/em><span style=\"font-weight: 400\"> is also called a <\/span><em><span style=\"font-weight: 400\">Bot<\/span><\/em><span style=\"font-weight: 400\">.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400\">To get started navigating the XO Platform, log into your account and select the <\/span><strong>Virtual Assistants<\/strong><span style=\"font-weight: 400\"> tab.<\/span><\/p>\n<div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Explore_The_Landing_Page\"><span style=\"font-weight: 400\">Explore The Landing Page<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400\">After you sign in, you are directed to the landing page, which is, essentially, your account homepage.&nbsp; This page preselects the <\/span><strong>Virtual Assistants<\/strong><span style=\"font-weight: 400\"> tab.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095855\/xo-platform-landing-page.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095855\/xo-platform-landing-page.png\" alt=\"\" width=\"1922\" height=\"856\" class=\"alignnone size-full wp-image-44465\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095855\/xo-platform-landing-page.png 1922w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095855\/xo-platform-landing-page-300x134.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095855\/xo-platform-landing-page-1024x456.png 1024w\" sizes=\"auto, (max-width: 1922px) 100vw, 1922px\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_Top_Menu\"><span style=\"font-weight: 400\">The Top Menu<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">The top menu available on the landing page provides access to the following options:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Access the <\/span><strong>Virtual Assistants<\/strong><span style=\"font-weight: 400\"> in your account:<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Reach your <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/process-apps\/introduction\/\"><strong>Process Apps<\/strong><span style=\"font-weight: 400\">,<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Access the <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/advanced-topics\/data-as-a-service\/\"><strong>Data <\/strong><span style=\"font-weight: 400\">section<\/span><\/a><span style=\"font-weight: 400\">,<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/advanced-topics\/collaborative-development\/sharing-bots-for-development\/\"><strong>Invite Members <\/strong><\/a><span style=\"font-weight: 400\">to your account,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Access the Contextual <\/span><strong>Help <\/strong><span style=\"font-weight: 400\">section.<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Switch Workspace<\/strong><span style=\"font-weight: 400\">, if you are part of more than one team.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Access the <\/span><strong>Profile <\/strong><span style=\"font-weight: 400\">section, which allows you to reach the following features:<\/span><\/li>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">View and edit your <\/span><strong>Profile<\/strong><span style=\"font-weight: 400\">;.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Set the <\/span><strong>App Language <\/strong><span style=\"font-weight: 400\">&ndash; to switch the platform&rsquo;s language;.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Access the <\/span><strong>Admin Console<\/strong><span style=\"font-weight: 400\"> &#8211; only if you are an Administrator. This is where you can manage your account and associated assets.<\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Log out<\/strong><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ul>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"The_Bots_List\"><span style=\"font-weight: 400\">The Bots List<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">The bots list is where you can find all the VAs being developed within your account. It provides access to the following:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400\">View <\/span><strong>All Bots <\/strong><span style=\"font-weight: 400\">which includes <\/span><strong>My Bots<\/strong><span style=\"font-weight: 400\"> i.e bots developed by you and <\/span><strong><em>Shared Bots<\/em><\/strong> <span style=\"font-weight: 400\">i.e virtual assistants shared with you for development by co-developers&nbsp; who are part of your organization&rsquo;s account (These are marked with a <\/span><em><span style=\"font-weight: 400\">Shared <\/span><\/em><span style=\"font-weight: 400\">icon.). Within this area, you can:<\/span>\n<ul>\n<li><span style=\"font-weight: 400\">Search your list of Virtual Assistants.<\/span><\/li>\n<li><em><span style=\"font-weight: 400\">Filter<\/span><\/em><span style=\"font-weight: 400\"> the list restricting it to VAs created by you or shared with you;<\/span><\/li>\n<li><em><span style=\"font-weight: 400\">Sort <\/span><\/em><span style=\"font-weight: 400\">the list either ascending or descending by name, creation date, date modified, bot owner name;<\/span><\/li>\n<li><span style=\"font-weight: 400\">Toggle between <\/span><em><span style=\"font-weight: 400\">Tile View<\/span><\/em><span style=\"font-weight: 400\"> or <\/span><em><span style=\"font-weight: 400\">List View<\/span><\/em><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><strong>Create a <\/strong><strong><em>New Virtual Assistant<\/em><\/strong><\/p>\n<ol>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/bot-creation\/defining-a-standard-bot\/#Step_1_Create_a_Standard_Bot\"><span style=\"font-weight: 400\">From Scratch<\/span><\/a><span style=\"font-weight: 400\">,&nbsp;<\/span><\/li>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-store\/store\/\"><span style=\"font-weight: 400\">By installing a <\/span><em><span style=\"font-weight: 400\">template,<\/span><\/em><\/a><\/li>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-settings\/bot-management\/bot-management-2\/#Importing_a_Bot\"><span style=\"font-weight: 400\">By importing a Bot.<\/span><\/a><\/li>\n<\/ol>\n<div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Explore_The_XO_Platform\"><span style=\"font-weight: 400\">Explore The XO Platform&nbsp;<\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400\">The following sections describe the menu options that are available once you open any virtual assistant from your account.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_Top_Menu-2\"><span style=\"font-weight: 400\">The Top Menu<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">This navigation menu has been significantly updated, starting with version 9.0 of the platform. For a comparative list between the 9.0 and earlier versions,<\/span> <span style=\"font-weight: 400\">please see <\/span>&lt;a href=&quot;https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/where-to-find-what\/<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095942\/va-tab-top-menu.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095942\/va-tab-top-menu.png\" alt=\"\" width=\"1953\" height=\"252\" class=\"alignnone size-full wp-image-44468\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095942\/va-tab-top-menu.png 1953w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095942\/va-tab-top-menu-300x39.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914095942\/va-tab-top-menu-1024x132.png 1024w\" sizes=\"auto, (max-width: 1953px) 100vw, 1953px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400\">All the actions available within the Kore.ai XO Platform can be accessed from this menu, which is organized as follows:&nbsp;<\/span><\/p>\n<ol>\n<li><strong>Landing page icon<\/strong><span style=\"font-weight: 400\"> &#8211; You can use this icon to reach the main VA tab landing page.<\/span><\/li>\n<li><strong>VA implementation actions:\\<\/strong>\n<ul>\n<li><strong>Build &#8211; <\/strong><span style=\"font-weight: 400\">This section is where you can work on building your Virtual Assistant.<\/span><\/li>\n<li><strong>Deploy &#8211; <\/strong><span style=\"font-weight: 400\">Here is where you can configure channels, publish your VA, integrate it with other services, etc<\/span><strong>.<\/strong><\/li>\n<li><strong>Analyze <\/strong>&#8211; This is where you can find data on your VA&rsquo;s conversations and performance, as well as NLP, usage and containment metrics.<\/li>\n<li><strong>Manage <\/strong>&#8211; Here is where you can manage the team of developers working on your VA, view your Platform plan, usage and invoices.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<li><strong>VA dropdown list &#8211; <\/strong>Lets you <span style=\"font-weight: 400\">switch between the various versions of the current virtual assistant; You can also search and switch to any virtual assistant within your account; <\/span><\/li>\n<li><strong>Search <\/strong><span style=\"font-weight: 400\">for a feature or menu item;<\/span><\/li>\n<li><strong>Status tracker<\/strong><span style=\"font-weight: 400\"> icon;<\/span><\/li>\n<li><strong>Language <\/strong><span style=\"font-weight: 400\">icon to switch the VA&#8217;s language;<\/span><\/li>\n<li><strong>Help <\/strong><span style=\"font-weight: 400\">area, where you can access a comprehensive support section that will help you get started. There are links to learning tools and resources, as well as contextual help, which shows you valuable links and content, depending on where you are within the Platform. <\/span><span style=\"font-weight: 400\">Please see <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/help\/\"><span style=\"font-weight: 400\">Help and Learning Resources<\/span><\/a><span style=\"font-weight: 400\"> for details.<\/span><\/li>\n<li><strong>Switch Accounts<\/strong><span style=\"font-weight: 400\">: If you are part of more than one account, then you can switch between them here.<\/span><\/li>\n<li><strong>Profile picture<\/strong><span style=\"font-weight: 400\"> to access your profile.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_Left_Navigation_Menu\"><span style=\"font-weight: 400\">The Left Navigation Menu<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400\">The Left Navigation Menu is different, depending on the section you select within the Top Menu.&nbsp;<\/span><\/p>\n<table style=\"width: 100%;border-collapse: collapse;background-color: #fffbea\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"width: 100%\">\n<p><strong><em>Note<\/em><\/strong><em><span style=\"font-weight: 400\">: You can pin a frequently used menu item to the top of the left menu using the pin icon, next to the corresponding menu item.<\/span><\/em><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Here is what the Left Navigation Menu looks like within each section of the builder:<\/span><\/p>\n<h4><strong>Build<\/strong><\/h4>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/dashboard\/#Bot_Summary\"><strong>Summary<\/strong><\/a> <span style=\"font-weight: 400\">for a bird&rsquo;s eye view of all the VA configuration and capabilities.<\/span><\/li>\n<li><strong>Conversation Skills<\/strong><span style=\"font-weight: 400\"> &ndash; basic tools for building your VA&rsquo;s conversational skills:<\/span>\n<ul>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/bot-creation\/storyboard\/\"><span style=\"font-weight: 400\">Storyboard<\/span><\/a><span style=\"font-weight: 400\"> &ndash; an intuitive conversation designer and builder<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/dialog-task\/dialog-tasks\/\"><span style=\"font-weight: 400\">Dialog Tasks<\/span><\/a><span style=\"font-weight: 400\"> &ndash; a full conversational flow between a user and a VA<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/knowledge-task\/knowledge-ontology\/\"><span style=\"font-weight: 400\">Knowledge Graph<\/span><\/a><span style=\"font-weight: 400\"> &ndash; to turn your static FAQ text into an intelligent, personalized conversational experience<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/small-talk\/\"><span style=\"font-weight: 400\">Small Talk<\/span><\/a><span style=\"font-weight: 400\"> &ndash; for the casual conversations that a VA can have with the end-users.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/alert\/notification-tasks\/\"><span style=\"font-weight: 400\">Alert Tasks<\/span><\/a><span style=\"font-weight: 400\"> &ndash; to deliver timely, relevant, and personalized information from enterprise systems to customers and employees<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><strong>Digital Skills<\/strong>\n<ul>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/ui-forms\/\"><span style=\"font-weight: 400\">Digital Forms<\/span><\/a><span style=\"font-weight: 400\"> &ndash; for an interactive User Interface for easy and efficient capture of all the information from the user will be ideal.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/digital-views\/\"><span style=\"font-weight: 400\">Digital Views<\/span><\/a><span style=\"font-weight: 400\">&nbsp; &ndash; to design interactive components, panels, and widgets, to proactively present relevant information to your customers<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/nlp\/optimizing-bots\/\"><strong>Natural Language<\/strong><\/a> <span style=\"font-weight: 400\">for all aspects related to VA training, and related settings.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-intelligence\/bot-intelligence\/\"><strong>Intelligence<\/strong><\/a> <span style=\"font-weight: 400\">to handle nuances related to human conversations, including events, interruptions,&nbsp; entity amendments, multi-intent detection, sentiment management, standard responses, etc. <\/span><\/li>\n<li style=\"font-weight: 400\"><strong>Testing <\/strong><span style=\"font-weight: 400\">to include<\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/test-your-bot\/testing-your-bot-with-nlp\/\"><span style=\"font-weight: 400\"> Utterance Testing<\/span><\/a><span style=\"font-weight: 400\">, <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/test-your-bot\/batch-testing\/batch-testing\/\"><span style=\"font-weight: 400\">Batch Testing<\/span><\/a><span style=\"font-weight: 400\"> and <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/test-your-bot\/conversation-testing\/\"><span style=\"font-weight: 400\">Conversation Testing<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-settings\/general-settings\/\"><strong>Configurations<\/strong><\/a><span style=\"font-weight: 400\">, including general settings, languages, functions, authorisations, variables, etc.&nbsp;<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none\">\n<\/ul>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914111120\/build-left-menu.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914111120\/build-left-menu.png\" alt=\"\" width=\"296\" height=\"411\" class=\"alignnone size-full wp-image-44471\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914111120\/build-left-menu.png 296w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914111120\/build-left-menu-216x300.png 216w\" sizes=\"auto, (max-width: 296px) 100vw, 296px\" \/><\/a><\/p>\n<h4><strong>Deploy<\/strong><\/h4>\n<p><span style=\"font-weight: 400\">The Deploy section is used to make the VA available to others. This section includes:<\/span><\/p>\n<ol>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-channels-to-your-bot\/\"><strong>Channels<\/strong><span style=\"font-weight: 400\">;&nbsp;<\/span><\/a><\/li>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/publish\/publishing-bot\/\"><strong>Publish <\/strong><\/a><span style=\"font-weight: 400\">&#8211; A quick-access option to take your VA live.<\/span><\/li>\n<li><strong>Integrations<\/strong><span style=\"font-weight: 400\">, including:<\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/how-tos\/how-to-configure-agent-transfer\/\"><span style=\"font-weight: 400\"> Agent Transfer<\/span><\/a><span style=\"font-weight: 400\">,<\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/sdks\/using-the-botkit-sdk\/\"><span style=\"font-weight: 400\"> Botkit<\/span><\/a><span style=\"font-weight: 400\">,<\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/sdks\/kore-ai-web-sdk-tutorial\/\"><span style=\"font-weight: 400\"> Web\/Mobile SDK<\/span><\/a><span style=\"font-weight: 400\">, Apps and Scopes;<\/span><\/li>\n<li><strong>Bot Management<\/strong><span style=\"font-weight: 400\">, including: <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-settings\/bot-management\/bot-management-2\/\"><span style=\"font-weight: 400\">Versioning, Import &amp; Export, and Delete<\/span><\/a><span style=\"font-weight: 400\">;<\/span><\/li>\n<li><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/process-apps\/settings\/change-logs\/\"><strong>Change Logs<\/strong><\/a><span style=\"font-weight: 400\"> to track the changes being made to the VA.<\/span><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914111352\/deploy-left-menu.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914111352\/deploy-left-menu.png\" alt=\"\" width=\"293\" height=\"292\" class=\"alignnone size-full wp-image-44474\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914111352\/deploy-left-menu.png 293w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914111352\/deploy-left-menu-150x150.png 150w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914111352\/deploy-left-menu-100x100.png 100w\" sizes=\"auto, (max-width: 293px) 100vw, 293px\" \/><\/a><\/p>\n<h4><strong>Analyze<\/strong><\/h4>\n<p><span style=\"font-weight: 400\">This section is used to analyze and gain insight into your VA&rsquo;s activity. It includes:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/overview-dashboard\/\"><strong>Overview Dashboard<\/strong><\/a> <span style=\"font-weight: 400\">that helps see a general overview of your VA&rsquo;s activity.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/conversations-dashboard\/\"><strong>Conversation Dashboard<\/strong><\/a> <span style=\"font-weight: 400\">to access conversation related statistics.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/users-dashboard\/\"><strong>Users Dashboard<\/strong><\/a> <span>to monitor user activity within your VA.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/performance-dashboard\/\"><strong>Performance Dashboard<\/strong><\/a> <span style=\"font-weight: 400\">to view statistics related to intent identification, goal completion or successful API and script execution.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/custom-dashboard\/\"><strong>Custom Dashboard<\/strong><\/a> <span style=\"font-weight: 400\">to build your own analytics and reports<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/bot-analysis\/\"><strong>NLP Insights<\/strong><\/a> <span style=\"font-weight: 400\">to track intent detection and make appropriate corrections in the training model.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/conversation-history-dashboard\/\"><strong>Conversation History<\/strong><\/a><span style=\"font-weight: 400\"> to view conversation related statistics.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/conversation-flow\/\"><strong>Conversation Flows <\/strong><\/a><span style=\"font-weight: 400\">to visualize the journey of various VA-user interactions across conversation sessions in a given time period.<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/dashboard\/#Usage_Metrics\"><strong>Usage Metrics<\/strong><\/a> <span style=\"font-weight: 400\">to track the general usage of your VA.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/analyzing-your-bot\/dashboard\/#Containment_Metrics\"><strong>Containment Metrics<\/strong><\/a><span style=\"font-weight: 400\"> for insights into how effectively customers are engaging with the VA vs. transferring to agents or dropping off.<\/span><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914115915\/analyze-left-menu.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914115915\/analyze-left-menu.png\" alt=\"\" width=\"260\" height=\"580\" class=\"alignnone size-full wp-image-44477\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914115915\/analyze-left-menu.png 260w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914115915\/analyze-left-menu-134x300.png 134w\" sizes=\"auto, (max-width: 260px) 100vw, 260px\" \/><\/a><\/p>\n<h3><strong>Manage&nbsp;<\/strong><\/h4>\n<h5><span style=\"font-weight: 400\">This section provides access to the following:<\/span><\/h5>\n<ol>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/advanced-topics\/collaborative-development\/sharing-bots-for-development\/\"><span style=\"font-weight: 400\">Team <\/span><\/a><span style=\"font-weight: 400\">&#8211; to manage the team working on your VA,<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-settings\/plan-usage\/plans-overview\/\"><span style=\"font-weight: 400\">Plan &amp; usage details<\/span><\/a> <span style=\"font-weight: 400\">&#8211; to view information about your plan and the way it&rsquo;s being used,<\/span><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-settings\/plan-usage\/invoices\/\"><span style=\"font-weight: 400\">Invoices <\/span><\/a><span style=\"font-weight: 400\">&#8211; access your invoices<\/span><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914120002\/manage-left-menu.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914120002\/manage-left-menu.png\" alt=\"\" width=\"306\" height=\"196\" class=\"alignnone size-full wp-image-44480\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914120002\/manage-left-menu.png 306w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20220914120002\/manage-left-menu-300x192.png 300w\" sizes=\"auto, (max-width: 306px) 100vw, 306px\" \/><\/a><br \/>\n<div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Prerequisites How to Access the Kore.ai XO Platform? Introduction This article takes you through the main sections and menu items you will be using while working with the XO Platform.&nbsp; Throughout this article and within the Kore.ai XO Platform itself, a Virtual Assistant is also called a Bot.&nbsp; To get started navigating the XO&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68],"tags":[],"class_list":["post-18148","post","type-post","status-publish","format-standard","hentry","category-chatbot-overview"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/18148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=18148"}],"version-history":[{"count":53,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/18148\/revisions"}],"predecessor-version":[{"id":48979,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/18148\/revisions\/48979"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=18148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=18148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=18148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}