{"id":18127,"date":"2019-02-12T10:29:11","date_gmt":"2019-02-12T10:29:11","guid":{"rendered":"https:\/\/developer.kore.ai\/v10-1\/?post_type=docs&#038;p=16534"},"modified":"2022-10-03T17:42:10","modified_gmt":"2022-10-03T16:42:10","slug":"multi-intent-detection","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-intelligence\/multi-intent-detection\/","title":{"rendered":"Multi-Intent Detection"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Kore.ai\u2019s NLP engine breaks conversations down to their essence, identifies and follows-up on multiple action items, or intents, from a single message. The virtual assistant can then execute tasks in a sequential and logical manner.<\/span><\/p>\n<p><span style=\"font-weight: 400\">You can allow the NLP engine to detect and execute multiple intents identified in a single user utterance. By default, this setting is disabled and you can enable it. Once enabled, the NLP engine identifies multiple intents in a user utterance based upon the presence of keywords like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">later<\/span><\/em><\/li>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">following that<\/span><\/em><\/li>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">second<\/span><\/em><\/li>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">then<\/span><\/em><\/li>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">before that<\/span><\/em><\/li>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">first<\/span><\/em><\/li>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">beforehand<\/span><\/em><\/li>\n<li style=\"font-weight: 400\"><em><span style=\"font-weight: 400\">prior to that<\/span><\/em><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">The sequence in which these intents are executed is based on the standard phrases like <\/span><em><span style=\"font-weight: 400\">before that<\/span><\/em><span style=\"font-weight: 400\">, <\/span><em><span style=\"font-weight: 400\">after that<\/span><\/em><span style=\"font-weight: 400\">, <\/span><em><span style=\"font-weight: 400\">and then<\/span><\/em><span style=\"font-weight: 400\">, etc. in the user utterance. If no order is specified or identified by the NLP engine, then the intents are executed in the order they are present in the original utterance.<\/span><\/p>\n<p><span style=\"font-weight: 400\">After the execution of each intent, the Platform will automatically trigger the next intent in the identified order.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If a task fails to get executed, then the Platform will not initiate the subsequent tasks (identified from the utterance).<\/span><\/p>\n<p><span style=\"font-weight: 400\">Following are the steps to enable multi-intent detection:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open the VA for which you want to add multiple intents.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select the <\/span><strong>Build<\/strong><span style=\"font-weight: 400\"> tab from the top menu.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">From the left menu, click <\/span><strong>Intelligence &gt; Multi Intent Detection<\/strong><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Turn on the toggle to enable it.<\/span><span style=\"font-weight: 400\"><br \/><\/span><\/li>\n<\/ol>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221003174146\/enable.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221003174146\/enable-1024x434.png\" alt=\"\" width=\"640\" height=\"271\" class=\"alignnone size-large wp-image-47516\" srcset=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221003174146\/enable-1024x434.png 1024w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221003174146\/enable-300x127.png 300w, https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20221003174146\/enable.png 1922w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kore.ai\u2019s NLP engine breaks conversations down to their essence, identifies and follows-up on multiple action items, or intents, from a single message. The virtual assistant can then execute tasks in a sequential and logical manner. You can allow the NLP engine to detect and execute multiple intents identified in a single user utterance. By default,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-18127","post","type-post","status-publish","format-standard","hentry","category-bot-intelligence"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/18127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=18127"}],"version-history":[{"count":8,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/18127\/revisions"}],"predecessor-version":[{"id":47519,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/18127\/revisions\/47519"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=18127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=18127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=18127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}