{"id":18039,"date":"2018-02-08T11:49:44","date_gmt":"2018-02-08T11:49:44","guid":{"rendered":"http:\/\/developer.kore.ai\/v10-1\/?post_type=docs&#038;p=13252"},"modified":"2023-03-07T07:55:26","modified_gmt":"2023-03-07T07:55:26","slug":"adding-the-amazon-alexa-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-the-amazon-alexa-channel\/","title":{"rendered":"Adding the Amazon Alexa Channel"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>The Kore.ai XO Platform supports the integration of Virtual Assistants (VA) into the <b>Amazon Alexa<\/b> Channel. Ensure you have an Amazon Developer account for this configuration. Additionally, Amazon Alexa should be enabled for VAs built for voice-based channels.<\/p>\n<p>To accomplish the channel enablement, you must do the following:<\/p>\n<ol>\n<li>First, update the JSON file with the supported bot tasks from the Kore.ai XO Platform to the <b>Alexa Developer Portal<\/b>.<\/li>\n<li>Next, configure the <b>Webhook URL<\/b> from the Kore.ai XO Platform as the <b>Service Endpoint<\/b> on the <b>Alexa Developer Portal<\/b> to receive messages.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Important_Checks_and_Considerations\">Important Checks and Considerations<\/span><\/h2>\n<p>The following are the important checks to do and considerations before you enable the Amazon Alexa channel:<\/p>\n<ol>\n<li>Enterprise assistants that require the user\u2019s authorization to communicate with it are not supported.<\/li>\n<li>If your dialog tasks require the user\u2019s authorization to communicate with external systems, then the Platform will push a card with URL information to the Alexa app.<\/li>\n<li>Intents and entities of only Published Dialog Tasks can be exported to Amazon Alexa.<\/li>\n<li>Ensure that your intents and entities adhere to the naming guidelines of Amazon Alexa.<\/li>\n<li>Not all entity types available in the Kore.ai Platform are available in Alexa. Verify that your tasks contain Alexa-supported entities for optimal user experience.<\/li>\n<li>Ensure that your dialog tasks contain one or more utterances.<\/li>\n<li>To display responses as templates on supported devices like Echo Show, you must define channel-specific responses\/prompts.<\/li>\n<li>Ensure that your dialog tasks contain only the Message node as the last node. Alexa marks a task as completed if a VA message is displayed without expecting input from the user.<\/li>\n<li>Webhook Nodes work asynchronously and are currently not supported.<\/li>\n<li>Amazon Alexa executes one task at a time, so the <b>Hold &#038; Resume<\/b> functionality is not supported.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Configuration_Overview\">Configuration Overview<\/span><\/h2>\n<p>The steps to add the <b>Amazon Alexa<\/b> channel are given below:<\/p>\n<ol>\n<li><b>Add a New Skill<\/b> \u2013 Create a new Alexa skill in the Amazon developer console.<\/li>\n<li><b>Configure the Interaction Model<\/b> \u2013 The Alexa skill can be built in one of the following ways:<\/li>\n<\/ol>\n<ul>\n<li>Dialog Migration to extract the dialog tasks from Kore.ai and import them into Amazon Alexa\u2019s Skills. This will entail reimport for reflecting the ongoing changes in the dialog definition. Intent detection and execution are primarily controlled by Alexa.<\/li>\n<li>Redirection to create a single intent in your skill with the <a href=\"https:\/\/developer.amazon.com\/en-US\/docs\/alexa\/custom-skills\/slot-type-reference.html#searchquery\" rel=\"noopener noreferrer\" target=\"_blank\">SearchQuery<\/a> Slot Type that accepts user inputs and redirects them to your Kore.ai VA. Intent detection and execution are primarily controlled by the Kore.ai VA.<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><b>Enable Account Linking (Optional)<\/b> \u2013 To access end user\u2019s authentication details to make API calls to external services.<\/li>\n<li><b>Enable Webhook Integration<\/b> \u2013 To integrate Amazon Alexa with your Kore.ai VA, enable webhook integration by copying the <b>Webhook URL<\/b> on the <b>Configurations<\/b> tab of the Amazon Alexa Channel page in the XO Platform and select <i>HTTPS<\/i> as the Service Endpoint type.<\/li>\n<li><b>Enable Channel<\/b> \u2013 Enable the channel after completing the integration setup.<\/li>\n<li><b>Test Integration<\/b> \u2013 Once the channel is enabled, test any intent utterance using the Test tab of your Alexa Skill to validate a successful integration and check its responses for the given test utterances.<\/li>\n<li><b>Distribution, Privacy &#038; Compliance, and Certification<\/b> \u2013 Publish your Alexa Skill on Alexa App and provide details for Privacy and Compliance to enable Skills Beta Testing, which allows you to invite your co-developers to test your app. You must also submit your Skill to Amazon for certification to enable your skill to become visible on Alexa Skills on Amazon App Store after it is certified.<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Step_1_Add_a_New_Skill\">Step 1: Add a New Skill<\/span><\/h2>\n<ol>\n<li>Log in to your <a href=\"https:\/\/developer.amazon.com\/dashboard\" rel=\"noopener noreferrer\" target=\"_blank\">Amazon Developer Dashboard<\/a> and click the <b>Alexa<\/b> tab.<\/li>\n<li>Select <b>Alexa Skills Kit<\/b> on the menu.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307062132\/alexa-1-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307062132\/alexa-1-1.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-55459\" \/><\/a><\/p>\n<li>Click the <b>Skills<\/b> tab on the <b>Alexa Developer Console<\/b>.<\/li>\n<li>Click <b>Create Skill<\/b>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307062313\/alexa-2.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307062313\/alexa-2.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55462\" \/><\/a><\/p>\n<li>Enter the <b>Skill Name<\/b> field information on the <b>Create a New Skill<\/b> page and select the <b>primary locale<\/b> value.<\/li>\n<li>Then, follow the steps below:<\/li>\n<\/ol>\n<ul>\n<li>Enable the <b>Sync Locale<\/b> option, if required.<\/li>\n<li>Select <b>Custom<\/b> (default selection) to <b>Choose a model to add to your skill<\/b> to create all of your skill&#8217;s interactions and map them to your custom model.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307062503\/alexa-3.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307062503\/alexa-3.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55465\" \/><\/a><\/p>\n<li>Under <b>Choose a method to host your skill\u2019s backend resources<\/b> section, select <b>Alexa-hosted(Node.js)<\/b>.<\/li>\n<li>Click <b>Create Skill<\/b>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307062902\/alexa-4.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307062902\/alexa-4.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55470\" \/><\/a><\/p>\n<li>Select a template to add to your skill with these steps:<\/li>\n<li>Select the <b>Start from Scratch<\/b> tab.<\/li>\n<li>Click <b>Continue with Template<\/b>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307063209\/alexa-5.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307063209\/alexa-5.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55473\" \/><\/a><\/p>\n<li>Enter the captcha shown on the screen and click <b>Submit<\/b> to process and create an Amazon Alexa voice skill.<\/li>\n<\/ul>\n<p>Your skill is built and listed on the Developer Console.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307063509\/alexa-6.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307063509\/alexa-6.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55476\" \/><\/a><\/p>\n<ol start=\"7\">\n<li>Click <b>Your Skills<\/b> to view the custom skill you added to the console.<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Step_2_Configure_the_Interaction_Model\">Step 2: Configure the Interaction Model<\/span><\/h2>\n<p>Configuring the <b>Interaction Model<\/b> helps define the words and phrases in the user utterances on the Alexa channel to configure the virtual assistant skill accordingly. An Interaction Model lets you add intents and annotations and check the <b>Intent History<\/b> and <b>Utterance Conflicts<\/b>. <a href=\"https:\/\/developer.amazon.com\/en-US\/docs\/alexa\/ask-overviews\/voice-interaction-models.html#:~:text=Every%20Alexa%20skill%20has%20a,each%20skill%20type%20for%20you.\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more<\/a>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Dialog_Migration_to_Extract_the_Dialog_Tasks_from_Koreai\">Dialog Migration to Extract the Dialog Tasks from Kore.ai<\/span><\/h3>\n<p>To configure a custom Interaction Model, follow the steps below:<\/p>\n<ol>\n<li>On the Developer Console, select the <b>Build<\/b> tab. Then, click the <b>Interaction Model<\/b> left menu option.<\/li>\n<li>Select the <b>JSON Editor<\/b> option.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307064035\/alexa-7.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307064035\/alexa-7.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55479\" \/><\/a><\/p>\n<li>In the <b>JSON Editor<\/b> window, define the intents and entities to associate with your newly created skill based on the Kore.ai XO Platform definitions.<\/li>\n<li>To capture the intents and entities from the Kore.ai XO Builder, follow these steps:<\/li>\n<\/ol>\n<ul>\n<li>Select the virtual assistant.<\/li>\n<li>Navigate to <b>Deploy<\/b> > <b>Channels<\/b> > <b>Amazon Alexa<\/b> > <b>Configurations<\/b>.<\/li>\n<li>Click <b>Download File<\/b> under <b>Alexa Skill Definition JSON<\/b> to download the VA\u2019s tasks.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307064231\/alexa-8.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307064231\/alexa-8.png\" alt=\"\" width=\"400\" height=\"500\" class=\"alignnone size-full wp-image-55482\" \/><\/a><\/p>\n<li>Click <b>Confirm<\/b> on the <b>Download<\/b> window.<\/li>\n<li>Click <b>Drag and drop a <i>.json<\/i> file<\/b> on the <b>JSON Editor<\/b> of the Alexa Developer Console and upload the file.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307064513\/alexa-9.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307064513\/alexa-9.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-55485\" \/><\/a><\/p>\n<li>The JSON Editor gets updated with the information in the uploaded file.<\/li>\n<li>Click <b>Evaluate Model<\/b> to review and ensure that there are no errors.<\/li>\n<li>Click <b>Save Model<\/b>, then click <b>Build Model<\/b>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307064750\/alexa-10.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307064750\/alexa-10.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55489\" \/><\/a><\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-message color_yellow\"><div class=\"w-message-body\"><p><b>Note<\/b>: It takes 2-5 mins for the Model to build. Any changes to the built model can be implemented by rebuilding the model.<\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><span class=\"ez-toc-section\" id=\"Create_a_Single_Intent_with_the_SearchQuery_Slot_Type\">Create a Single Intent with the SearchQuery Slot Type<\/span><\/h3>\n<p>The <code>AMAZON.SearchQuery<\/code> slot type helps capture less-predictable user utterances in the search query for an intent name. Once you configure the <b><i>SearchQuery<\/i><\/b> Slot Type, the Alexa Channel redirects the utterances to your Kore.ai Virtual Assistant for intent detection.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-message color_blue\"><div class=\"w-message-body\"><p><b>Important Tip<\/b>: Please ensure that your skill uses at most one <code>AMAZON.SearchQuery<\/code> slot per intent. The <code>Amazon.SearchQuery<\/code> slot type cannot be combined with another intent slot in sample utterances.<\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>To configure a custom Interaction Model for the <b>SearchQuery<\/b> Slot Type, follow the steps below:<\/p>\n<ol>\n<li>Follow the sequence in Step 4 of <a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-the-amazon-alexa-channel\/#Dialog_Migration_to_Extract_the_Dialog_Tasks_from_Koreai\" rel=\"noopener noreferrer\" target=\"_blank\">Dialog Migration to Extract the Dialog Tasks from Kore.ai<\/a>.<\/li>\n<li>Create a new custom intent by following these <a href=\"https:\/\/developer.amazon.com\/en-US\/docs\/alexa\/custom-skills\/create-intents-utterances-and-slots.html#create-intent\" rel=\"noopener noreferrer\" target=\"_blank\">steps<\/a>.<\/li>\n<li>After writing a few utterances, pick the words or phrases representing variable information as the intent&#8217;s slots; For example, \u201c<i>I would like to order two iPhones<\/i>.\u201d<\/li>\n<li>Create a slot for each word or phrase and replace the original word with the slot name in curly brackets <b>({ })<\/b>.<\/li>\n<li>To create a slot, follow the steps below:<\/li>\n<\/ol>\n<ul>\n<li>Sign in to the <a href=\"https:\/\/developer.amazon.com\/alexa\/console\/ask\" rel=\"noopener noreferrer\" target=\"_blank\">Alexa Developer Console<\/a>.<\/li>\n<li>Click the <b>Skills<\/b> tab.<\/li>\n<li>In the <b>SKILL NAME<\/b> column, click the name of your custom skill.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307065044\/alexa-11.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307065044\/alexa-11.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55495\" \/><\/a><\/p>\n<li>From the left menu, click <b>Custom<\/b> > <b>Interaction Model<\/b> > <b>Intents<\/b>.<\/li>\n<li>Click <b>+Add Intent<\/b> to create a custom intent.<\/li>\n<li>Type a <i>Custom Intent Name<\/i> and click <b>Create custom Intent<\/b>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307065229\/alexa-12.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307065229\/alexa-12.png\" alt=\"\" width=\"500\" height=\"300\" class=\"alignnone size-full wp-image-55499\" \/><\/a><\/p>\n<li>Click this intent name listed on the left menu under <b>Intents<\/b> to open the detail page.<\/li>\n<li>Add the phrases or words in the <b>Sample Utterances<\/b> text input field.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307065417\/alexa-13.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307065417\/alexa-13.png\" alt=\"\" width=\"500\" height=\"300\" class=\"alignnone size-full wp-image-55503\" \/><\/a><\/p>\n<li>In the drop-down box, enter the slot name and click the <b>+<\/b> icon.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307065647\/alexa-14.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307065647\/alexa-14.png\" alt=\"\" width=\"500\" height=\"300\" class=\"alignnone size-full wp-image-55507\" \/><\/a><\/p>\n<li>Repeat these steps for all the remaining variable words.<\/li>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-message color_yellow\"><div class=\"w-message-body\"><p><b>Note<\/b>: On the <b>Intents<\/b> detail page, the <b>Intent Slots<\/b> section displays the slots you add. When you highlight a word or phrase in an utterance, you can add a new slot or select an existing slot.<\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<li>Select <code>AMAZON.SearchQuery<\/code> from the dropdown list in the <b>SLOT TYPE<\/b> column.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307070017\/alexa-15.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307070017\/alexa-15.png\" alt=\"\" width=\"500\" height=\"300\" class=\"alignnone size-full wp-image-55513\" \/><\/a><\/p>\n<li>Click <b>Save Model<\/b> and <b>Build Model<\/b> on the top action panel.<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Step_3_Enable_Account_Linking_Optional\">Step 3: Enable Account Linking (Optional)<\/span><\/h2>\n<p>If end-user authorization is required for making API calls to external services, you need to enable the <b>Account Linking<\/b> feature for your Alexa Skill with the steps below:<\/p>\n<ol>\n<li>On <b>Your Skills<\/b> console, select the <b>Build<\/b> tab.<\/li>\n<li>Expand the <b>Tools<\/b> left menu, then click <b>Account Linking<\/b>.<\/li>\n<p><b>Auth Code Grant<\/b> is the default <i>Authorization grant type<\/i> selection on the <b>Account Linking<\/b> page.<\/p>\n<li>Enter the values for the mandatory fields under <b>Security Provider Information<\/b>. <a href=\"https:\/\/developer.amazon.com\/en-US\/docs\/alexa\/account-linking\/configure-implicit-grant.html#config\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more<\/a>.<\/li>\n<li>Click <b>Save<\/b> to configure the <b>Implicit Grant<\/b> flow for Account Linking.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307070325\/alexa-16.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307070325\/alexa-16.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55516\" \/><\/a><\/ol>\n<p>Alexa shares the user <b>access tokens<\/b> with Kore.ai assistants to make API calls defined for the Service nodes.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-message color_blue\"><div class=\"w-message-body\"><p><b>Important Tip<\/b>: Please enable <b>Account Linking<\/b> on the Kore.ai Platform under <b>Configurations<\/b> in the <b>Amazon Alexa<\/b> window. This allows Kore.ai assistants to use the access tokens from Alexa to make API calls defined in the Service nodes.<\/p><\/div><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307070539\/alexa-17.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307070539\/alexa-17.png\" alt=\"\" width=\"400\" height=\"300\" class=\"alignnone size-full wp-image-55520\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_4_Enable_the_Webhook_Integration\">Step 4: Enable the Webhook Integration<\/span><\/h2>\n<ol>\n<li>On the <b>Alexa Developer Console<\/b>, click the <b>Build<\/b> tab on the top panel.<\/li>\n<li>Click the <b>Endpoint<\/b> left menu option.<\/li>\n<li>Select <b>HTTPS<\/b> as the <b>Service Endpoint Type<\/b>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307070848\/alexa-18.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307070848\/alexa-18.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-55528\" \/><\/a><\/p>\n<li>On the Kore.ai XO Platform, copy the <b>Webhook URL<\/b> available under <b>Configurations<\/b> on the <b>Amazon Alexa<\/b> Channel window.<\/li>\n<li>Paste the URL for the <b>Default Region<\/b> field on the <b>Service Endpoint Type<\/b> page.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307071350\/alexa-19.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307071350\/alexa-19.png\" alt=\"\" width=\"400\" height=\"300\" class=\"alignnone size-full wp-image-55533\" \/><\/a><\/p>\n<li>For the <b>Select SSL Certificate Type<\/b> drop-down, select the option \u201c<b><i>My development endpoint is a sub-domain of a domain that has a wildcard certificate from a certificate authority<\/i><\/b>.\u201d<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307071613\/alexa-20.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307071613\/alexa-20.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-55539\" \/><\/a><\/p>\n<li>Click the <b>Save Endpoint<\/b> button on the top panel.<\/li>\n<\/ol>\n<p>The <i>webhook\/callback URL<\/i> is configured successfully to receive messages and events.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_5_Enable_the_Channel\">Step 5: Enable the Channel<\/span><\/h2>\n<p>Before testing your assistant on <b>Alexa<\/b>, complete the channel setup with these steps:<\/p>\n<ol>\n<li>Click the <b>Configurations<\/b> in the Amazon Alexa window on the Kore.ai XO Platform.<\/li>\n<li>Select <b>Yes<\/b> for <b>Enable Channel<\/b>.<\/li>\n<li>Click <b>Save<\/b> to complete the configuration.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307072021\/alexa-21.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307072021\/alexa-21.png\" alt=\"\" width=\"400\" height=\"350\" class=\"alignnone size-full wp-image-55548\" \/><\/a><\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Step_6_Test_the_Integration\">Step 6: Test the Integration<\/span><\/h2>\n<p>Once done, test the utterance integration on the <b>Alexa Developer Console<\/b> using the steps below:<\/p>\n<ol>\n<li>Click the <b>Test<\/b> tab.<\/li>\n<li>Select <b>Development<\/b> for the <b>Skill testing is enabled in<\/b> option.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307072325\/alexa-22.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307072325\/alexa-22.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-55551\" \/><\/a><\/p>\n<li>Navigate to the <b>Alexa Simulator<\/b> section, type an intent utterance, and click enter.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307072459\/alexa-23.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307072459\/alexa-23.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-55557\" \/><\/a><\/ol>\n<p>If you get a successful response, then the integration is considered a success.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Step_7_Distribution\">Step 7: Distribution<\/span><\/h2>\n<p>To publish your Alexa Skill on the <b>Alexa App<\/b>, follow the steps below:<\/p>\n<ol>\n<li>Click the <b>Distribution<\/b> tab on the <b>Alexa Developer Console<\/b>.<\/li>\n<li>Click <b>Skill Preview<\/b>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307072701\/alexa-24.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307072701\/alexa-24.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-55560\" \/><\/a><\/p>\n<li>Enter the values for the required fields.<\/li>\n<li>Click <b>Save and Continue<\/b>.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Privacy_Compliance\">Privacy &#038; Compliance<\/span><\/h3>\n<p>On Alexa, it\u2019s important to set up your Privacy and Compliance information before building the model. To update <b>Privacy and Compliance<\/b> information, follow these steps:<\/p>\n<ol>\n<li>Click the <b>Distribution<\/b> tab. Then, click the <b>Privacy &#038; Compliance<\/b> left menu option.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073133\/alexa-26.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073133\/alexa-26.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-55566\" \/><\/a><\/p>\n<li>Provide all the required details.<\/li>\n<li>Click <b>Save and Continue<\/b>.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Availability\">Availability<\/span><\/h3>\n<p>You will be redirected to the <b>Availability<\/b> page to invite your co-developers to test your app. To complete the invitation, follow the steps below:<\/p>\n<ol>\n<li>Enable the <b>Beta Test<\/b> option if it\u2019s disabled.<\/li>\n<li>Enter the required details.<\/li>\n<li>Click <b>Save and Continue<\/b>.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073357\/alexa-27.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073357\/alexa-27.png\" alt=\"\" width=\"500\" height=\"350\" class=\"alignnone size-full wp-image-55569\" \/><\/a><\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Validation\">Validation<\/span><\/h3>\n<p>The next step is to <b>validate your skills<\/b> for the model. After configuring <b>Availability<\/b>, you will be redirected to the <b>Validation<\/b> page under the <b>Certification<\/b> section. Here, follow these steps:<\/p>\n<ol>\n<li>Review and complete any required fixes based on the details displayed for the issue.<\/li>\n<li>Click <b>Run<\/b> to validate your skill.<\/li>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073553\/alexa-28.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073553\/alexa-28.png\" alt=\"\" width=\"500\" height=\"300\" class=\"alignnone size-full wp-image-55575\" \/><\/a><\/ol>\n<p>Upon successful validation, your skill will be visible under <b>Alexa Skills<\/b> on Amazon App Store.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073740\/alexa-29.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073740\/alexa-29.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55581\" \/><\/a><\/p>\n<p>Additionally, your <b>Skill Builder Checklist<\/b> will display green checks for all the options.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073919\/alexa-30.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v10-1\/wp-content\/uploads\/sites\/35\/20230307073919\/alexa-30.png\" alt=\"\" width=\"500\" height=\"400\" class=\"alignnone size-full wp-image-55584\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400\">After enabling the channel and verifying all the configurations, you can test the new channel integration by publishing your virtual assistant. <\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/publish\/publishing-bot\/\"><span style=\"font-weight: 400\"> Learn more<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">To learn more about working with messaging channels within the Kore.ai XO Platform, please see<\/span><a href=\"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/channel-enablement\/adding-channels-to-your-bot\/\"><span style=\"font-weight: 400\"> Channel Enablement.<\/span><\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The Kore.ai XO Platform supports the integration of Virtual Assistants (VA) into the Amazon Alexa Channel. Ensure you have an Amazon Developer account for this configuration. Additionally, Amazon Alexa should be enabled for VAs built for voice-based channels. To accomplish the channel enablement, you must do the following: First, update the JSON file with the...","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-18039","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/18039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/comments?post=18039"}],"version-history":[{"count":27,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/18039\/revisions"}],"predecessor-version":[{"id":55612,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/posts\/18039\/revisions\/55612"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/media?parent=18039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/categories?post=18039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v10-1\/wp-json\/wp\/v2\/tags?post=18039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}