{"id":18007,"date":"2017-12-14T06:00:18","date_gmt":"2017-12-14T06:00:18","guid":{"rendered":"http:\/\/developer.kore.ai\/v10-1\/?post_type=docs&p=12107"},"modified":"2023-04-19T11:46:45","modified_gmt":"2023-04-19T10:46:45","slug":"creating-a-knowledge-graph","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/bot-builder-tool\/knowledge-task\/creating-a-knowledge-graph\/","title":{"rendered":"Build a Knowledge Graph"},"content":{"rendered":"
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The XO Platform’s Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs as flat question-answer pairs. Instead, the Knowledge Graph enables you to create a hierarchical structure of key domain terms and associate them with context-specific questions and their alternatives, synonyms, traits, and more. Additionally, you can opt for the LLM-based Few-Shot Knowledge Graph, which requires no ontology and reduces maintenance and training requirements.<\/span><\/p>\n

See here for more on KG Terminology<\/span><\/a>.<\/span><\/p>\n

To generate a Knowledge Graph, you need to add FAQs to an existing or new VA. If you have not created a VA, refer to <\/span>Building a Virtual Assistant.<\/span><\/a>.<\/span><\/p>\n

To open the Knowledge Graph builder, follow the below steps:<\/span><\/p>\n

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  1. Log in to the XO Platform and open the VA to which you want to add the Knowledge Graph.<\/span><\/li>\n
  2. Select the <\/span>Build<\/strong> tab from the top menu.<\/span><\/li>\n
  3. On the left menu, select <\/span>Conversation Skills <\/strong>and click <\/span>Knowledge Graph<\/strong>.<\/span><\/li>\n
  4. You will notice that there is already a Knowledge Graph with the name of your assistant.<\/span><\/li>\n<\/ol>\n

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    Notes on the Few-Shot Knowledge Graph<\/span><\/em><\/span><\/h2>\n

    All features explained here are supported by the Few-Shot Knowledge Graph, except for the following:<\/span><\/em><\/p>\n

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    1. Few-Shot Knowledge Graphs do not require an ontology structure, but you can create one to\u00a0 improve intent detection.\u00a0<\/span><\/em><\/li>\n
    2. Default <\/span>terms are not available in Few-Shot Knowledge Graphs. The only exception is when you switch from an Ontology Graph, in which case existing <\/span>Default <\/span>terms are stored as such until updated. Afterward, <\/span>Default <\/span>terms become <\/span>Organizer <\/span>terms and can be set as <\/span>Mandatory<\/span>.<\/span><\/em><\/li>\n
    3. Lemmatization using Parts of Speech<\/span>, <\/span>Search in Answer,<\/span> and <\/span>Contextual Paths Qualification<\/span> are not supported by Few-Shot Graphs. Please see the <\/span>Knowledge Graph Types Comparison<\/a><\/span> Table <\/span>for a detailed list of supported features.<\/span><\/em><\/li>\n
    4. Path Level and Knowledge Graph Synonyms <\/span>are only supported for <\/span>Mandatory <\/span>Terms and for Tags.<\/span><\/em><\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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      Create the Knowledge Graph Node Structure<\/span><\/span><\/h1>\n

      By default, the name of the VA becomes the root node of the hierarchy and you can edit this. Create the rest of the nodes below the root node.<\/span><\/p>\n

      To create nodes, follow the below steps:<\/span><\/p>\n

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      1. Open the Knowledge Graph.<\/li>\n
      2. On the top left of the Knowledge Graph window, hover over the root node.<\/li>\n
      3. Click the +<\/strong> icon. A text box appears below to Add Node<\/strong>. For better performance, there is a restriction of 50k FAQs spread across 20k maximum allowed number of nodes.<\/li>\n
      4. Type the name of the node in the text box and press Enter<\/em><\/strong>. <\/em><\/em>A warning would be displayed in case you enter a duplicate node name, i.e. if a child node with the same name already exists under the parent node.
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        Note<\/strong>: This node becomes a child for the root node and can be referred to as a First-level node.<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n
      5. Repeat steps 1 to 3 to create other First-level nodes.<\/span><\/li>\n
      6. After you create First-level nodes, create child nodes as follows:<\/span>\n
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        1. Hover over any First-level node, and click the plus icon to create its child node.<\/span><\/li>\n
        2. You can create a child node for any level node by hovering over it and clicking the <\/span>+<\/strong> icon.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

          Follow the same process to create multiple node levels.\u00a0<\/span><\/p>\n

          The demo below shows you how to create nodes.<\/span><\/p>\n

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          You can delete nodes by clicking the bin icon on the right.<\/span><\/p>\n

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          Build the Knowledge Graph<\/span><\/span><\/h1>\n

          The next step is to add Knowledge Graph Intents which can be either:<\/span><\/p>\n