{"id":17679,"date":"2016-06-01T19:05:45","date_gmt":"2016-06-01T19:05:45","guid":{"rendered":"http:\/\/apidocs.kore.com\/docs\/bot-builder\/getting-started-with-customized-bots\/"},"modified":"2023-07-25T15:25:00","modified_gmt":"2023-07-25T14:25:00","slug":"getting-started-bots","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v10-1\/docs\/bots\/chatbot-overview\/getting-started-bots\/","title":{"rendered":"Building a Virtual Assistant"},"content":{"rendered":"
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This document describes the process of implementing a Virtual Assistant using the Kore.ai XO Platform.<\/p>\n

If you are new to the Kore.ai XO Platform and want to familiarize yourself with the terms and concepts we use, please refer to Concepts and Terminology<\/a><\/span><\/p>\n

PCI Compliance Disclaimer:<\/b> You must use data masking to collect credit card information but never capture CVV numbers. Kore.ai is committed to safeguarding all payment card data collected and processed for its business. However, card payment processing is not supported in Kore.ai-owned systems. If card payment processing is required during Bot interactions, you must transfer the processing to a PCI-compliant merchant.<\/div>\n

Steps for Building your Virtual Assistant<\/span><\/span><\/h2>\n

Once you get access to the Kore.ai XO Platform, you can build your first VA by following the steps below.<\/span><\/p>\n

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  1. Define \/ Design<\/strong>: This is the step during which you clarify the necessary details, before you begin to actually build your VA.<\/span><\/li>\n
  2. Build \/ Develop<\/strong>: At this stage, your VA takes shape within the Kore.ai XO Platform; you begin making the necessary configurations and developing it to continuously fit your organization\u2019s needs.<\/span><\/li>\n<\/ol>\n

    Define \/ Design the VA<\/span><\/span><\/h2>\n

    Every VA must be built to solve a well-defined use case.<\/span><\/p>\n

    The first step to create a well-defined use case involves gathering market requirements and assessing internal needs. Typically, you want to include all relevant stakeholders, such as business sponsors, product owners, business analysts, and VA developers in this process.<\/span><\/p>\n

    Next, get a good idea of what the VA needs to do. A clear description of each step and a flow chart of the various conversation flows will go a long way in easing the process of building the VA.<\/span><\/p>\n

    Below, we present our recommendations when it comes to the design process and the questions you should ask when defining your VA.<\/span><\/p>\n

    Recommended Design Process<\/span><\/span><\/h3>\n

    We recommend that you follow the steps below while designing your VA:<\/span><\/p>\n