Kore.ai provides integration for a built-in Pivotal Tracker Bot that you can use to display message notifications and execute tasks directly from the Kore.ai application. To use the Pivotal Tracker Bot, you just need to add the Bot to your Kore.ai account, and then configure the settings for the Bot, such as authentication to access Pivotal Tracker, and the notification messages that you want. This topic describes the Pivotal Tracker built-in Bot for Kore.ai. For more information about other Kore.ai Bots, see Adding Bots.
About the Kore.ai Bot for Pivotal Tracker
Pivotal Tracker is an agile project management tool that shows software teams their work in progress and allows them to track upcoming milestones.
|Integration Type||Webhook – Connect to this Bot using a webhook integration where the web application pushes message notifications in near real time.|
|Category||Project Management – This Bot is available in the Kore.ai application in the Project Management category.|
To configure a Pivotal Tracker webhook for Kore.ai, you must have a Pivotal Tracker account with administrator access as well as API access to configure a webhook. If you don’t, you’ll need to contact the Pivotal Tracker system administrator for your company. For more information, see the Getting Started in the Pivotal Tracker documentation.
To get started configuring the webhook in Pivotal Tracker, you’ll need two things:
- The Kore.ai webhook URL provided when you set up an alert in your Kore.ai account for each alert that you want to enable in Pivotal Tracker.
- A valid Username and Password for an account with Pivotal Tracker API access.
The webhook URL is account-specific and cannot be transferred to any other account. This means that if you configure a Pivotal Tracker webhook using a test account, you will have to recreate the alert and get a new webhook URL to configure in Pivotal Tracker. The following URL is an example webhook URL.
This procedure describes the steps in Pivotal Tracker to configure a webhook using a Kore.ai webhook URL endpoint.
- Log on to Pivotal Tracker, and then on the Projects page, click the Settings icon for the project that you want to add a webhook to. The Project page is displayed.
- On the Projects page top menu bar, click Integrations. The Integration page is displayed.
- In the Activity Web Hook section, enter the Kore.ai webhook URL for the alert, and then click Add.
For more information, see Activity Webhook in the Pivotal Tracker documentation.
Note: By default, all events for this Bot generate Kore.ai alert messages. To reduce the number of notifications, this Bot may have filters that can be defined when you set up the alert in your Kore.ai account.
After you are connected, you can perform tasks for Pivotal Tracker directly from the Kore.ai application and setup message notifications to get notified in the Kore.ai application when an event occurs in Pivotal Tracker.
The following table describes Pivotal Tracker tasks that you can integrate with Kore.ai.
|TASK||TO CONFIGURE THIS TASK…|
|Add Story||In the Perform Task dialog,
In a space room, you can enter the @pivotal addstory Bot command to invoke and configure this task.
|Change Status||In the Perform Task dialog,
In a space room, you can enter the @pivotal changestate Bot command to invoke and configure this task.
|Comment on a Story||In the Perform Task dialog,
In a space room, you can enter the @pivotal commentstory Bot command to invoke and configure this task.
|Create Project||In the Perform Task dialog,
In a space room, you can enter the @pivotal newproj Bot command to invoke and configure this task.
|Create Task||In the Perform Task dialog,
In a space room, you can enter the @pivotal createtask Bot command to invoke and configure this task.
|Delete a Story|| In the Perform Task dialog,
In a space room, you can enter the @pivotal deletestory Bot command to invoke and configure this task.
|Update Story|| In the Perform Task dialog,
In a space room, you can enter the @pivotal updatestory Bot command to invoke and configure this task.
You can setup message notifications to your Kore.ai account using a Pivotal Tracker webhook. Click , click Get notified when…, and then click one of the following Pivotal Tracker webhook described in the following table.
|TASK||TO CONFIGURE THIS TASK…|
|Pivotal Tracker Events||In the Setup Task dialog,
|Get story assigned to you||In the Setup Task dialog,
After the webhook is configured in Pivotal Tracker, when any of the events occur in Pivotal Tracker, a message is displayed on the Bots tab in the Messages section for the Kore.ai account.