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Nodes & Transitions

Node Types

Dialog Tasks support the following types of nodes:

User Intent Node

The user intent to be identified by the platform based on the user utterance. Every dialog will have one root intent with any number of sub-intents. For more information, see Working with the User Intent Node.

Entity Node
The user entity in the utterance. The platform supports 15+ entity types. Developers can define the prompt message to be shown, and this message can be channel-specific. For example, an amount, account number, time, or zip code. Entity nodes prompt the user for an input. For more information, see Working with the Entity Node.

Agent Transfer Node

Used to transfer communication from the bot to a live agent. For more information, see Working with the Agent Transfer Node.

Script Node

Used to write custom JS code in the Dialog task. For more information, see Working with the Script Node.

Service Node

Allows you to call an API. You can also use cURL to build the API request. For more information, see Working with the Service Node.

Message (or Bot Response) Node

Displays a message from the Bot to a user, such as, “Is there anything else I can help you with?” For more information, see Working with the Bot Response Node.

Confirmation Node

Displays a query message from the Bot to the user, and then waits for a user response. Conditions are defined to continue processing the dialog task flow based on the user input. For more information, see Working with the Confirmation Node.

WebHook Node

Used for server-side validation, executing business logic, or making backend server API calls. To use this node, you must have installed the SDK Tool Kit. For more information, see Working with the WebHook Node.

Component Transitions

A Dialog Task builds a task flow with different nodes connected by transitions. Dialog Task transitions depend on conditions that use business-defined evaluation criteria to take the next steps within the Dialog Task flow. In Kore.ai, you define If-then-else conditions using a set of predefined operators. For each component, you must specify a fallback condition. How you represent a transition depends on the component type you are defining, and component type-specific transitions are described in the topic for each component type. You can use the following operators to write conditions:

  • Exists
  • Equals to
  • Greater than equals to
  • Less than equals to
  • Not equals to
  • Greater than
  • Less than

Context Object

The Context object for Bot Builder is the container object that holds the data for the dialog execution. The Kore.ai natural language processing (NLP) engine populates the intent identified, entities extracted, and history into this object. You can use the keys from the Context object for component transition conditions. For more information, see the Context Object.

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