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  6. Adding a Honeybadger Bot

Adding a Honeybadger Bot

Kore.ai provides integration for a built-in Honeybadger Bot that you can use to display message notifications and execute tasks directly from your messaging channel such as Kore.ai Messenger. To use the Honeybadger Bot, you just need to add the Bot to your channel, and then configure the settings for the Bot, such as authentication to access Honeybadger, and the notification messages that you want. For more information about other Kore.ai Bots, see Adding Bots.

About the Kore.ai Bot for Honeybadger

DIYHoneybadgerLogoHoneybadger monitors your applications for exceptions, outages, and performance issues and when there is a problem, provides notification. You can use this Bot to get a message when an error or exception occurs in your applications.

Integration Type Webhook – Connect to this Bot using a webhook integration where the web application pushes message notifications in near real time.
Category Developer Tools – This Bot is available in the Kore.ai application in the Developer Tools category.
Channels Kore.ai – This Bot is available in the Kore.ai Messenger application.
Spark – This Bot is available in the Cisco Spark messaging application.
Slack – This Bot is available in the Slack messaging application.
Skype – This Bot is available in the Skype messaging application.

Configuring Honeybadger

To configure a Honeybadger webhook for Kore.ai, you must have a Honeybadger account with administrator access as well as API access to configure a webhook. If you don’t, you’ll need to contact the Honeybadger system administrator for your company. For more information, see the Account Management in the Honeybadger documentation.

To get started configuring the webhook in Honeybadger, you’ll need two things:

  1. The Kore.ai webhook URL provided when you set up an alert in your channel for each alert that you want to enable in Honeybadger.
  2. A valid Username and Password for an account with Honeybadger API access.

The webhook URL is account-specific and cannot be transferred to any other account. This means that if you configure a Honeybadger webhook using a test account, you will have to recreate the alert and get a new webhook URL to configure in Honeybadger. The following URL is an example webhook URL.

https://company.kore.com/hooks/c6089802f36250c179dcb1aa29afd24c

Configuring Webhook Tasks

This procedure describes the steps in Honeybadger to configure a webhook using a Kore.ai webhook URL endpoint.

  1. Log on to Honeybadger and on the Projects menu, point to Settings, and then click Alerts & Integrations. The Your Personal Alerts page is displayed.
  2. In the Add a Project Integration section, click the Webhook DIYHoneybadgerIntergrationsIcon (1) icon. The Set up Webhook page is displayed.
  3. In the URL field, enter the Kore.ai webhook URL for the alert.
  4. In the Events section, click one or more of the events that will send an alert message to your messaging channel.
  5. Optionally, in the Rate Escalation section, specify how many faults must occur before an alert message is sent to your messaging channel
  6. Click Save changes to save the webhook configuration and close the Notifications dialog.

For more information, see How to Integrate Honeybadger with Webhooks in the Honeybadger documentation.

To setup real-time notifications in your messaging channel using a Honeybadger webhook, for example, in the Kore.ai Messenger channel, click , click Get notified when…, click Error Notifications, and then in the Setup Task dialog:

  • click the Activate button to generate a Webhook URL.
  • copy and save the URL, or click Email Instructions to send the URL to an email account. For more information, see Configuring Honeybadger Webhooks.
  • optionally customize the Task Name 
  • optionally customize the Short Description
  • enable or disable Mute task notifications.

Next Steps

After the webhook is configured, when any of the webhook events occur in Honeybadger, a message is displayed in your preferred messaging channel.

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