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Setting Up Authorization using OAuth v1

OAuth v1 is an open protocol to allow secure authorization in a simple and standard method from web, mobile, and desktop applications.

To use OAuth v1, you must first register an account with the web application as you will need the log on credentials for that application to configure the settings for the authorization mechanism.

How OAuth v1 Works

  1. The Kore.ai application obtains an unauthorized request token from the web application.
  2. The Kore.ai application redirects the user to a login dialog at the web application.
  3. The user authorizes the request token, associating it with their account.
  4. The web application redirects the user back to the Kore.ai application.
  5. The Kore.ai application exchanges the request token for an access token.
  6. The access token allows the Kore.ai application to access a protected resource at the provider, on behalf of the user.

The following illustration is an example of the oAuth v1 authorization type fields that you must define to enable a customized authorization for your Bot.

To define oAuth v1, define the fields described in the following table.

FIELD NAME DESCRIPTION
Authorization Type Set to oAuth v1.
Bots Callback Link The URL used by the web application or web service to redirect the end-user after end-user authorization is complete. This value, https://idp.kore.ai/workflows/callback/,  is provided as a read-only value by the Kore.ai application when you define oAuth v1 settings.
Identity Provider Name The name of the web application or web service, for example, Twitter. This field is required.
Request Token Link The URL used by the Kore.ai application to obtain an unauthorized request token. The request token is a value used by the Kore.ai application to obtain authorization from the end-user to obtain an access token. For example, https://{tenant}.someCompany.com/oauth/request_token. After end-user authorization, an access token can be requested by the Kore.ai application. This field is required.
Access Token Link The URL used to exchange the end-user authorized request token for an access token. The access token is the value used by the Kore.ai application to gain access to the web application or web service on behalf of the end-user, instead of using the end-user credentials. For example, https://{tenant}.someCompany.com/oauth/access_token. This field is required.
User Authorization Link

This is the URL used to obtain end-user authorization for the Kore.ai application to access the web application or web service using the access token. This field is required. You can use dynamic fields, path parameter fields, query fields, and so forth, to define the Authorization URL, for example,

     https://kore.someCompany.com/sap/opu/odata/sap/{{authfield1}}/?$format=json
or
     https://{tenant}.service-now.com/api/now/v1/table/incident

For more information, see Using Session and Context Variables in Tasks.

Access Using a Connector Select Yes to enable access for Kore.ai Bots using the Kore.ai Connector agent. This option is only visible if a Kore.ai Connector agent is configured and enabled in your enterprise on-premises network. For more information, see Using the Kore.ai Connector.
Consumer Key The value provided as the Kore.ai application identification to the web application. This field is required.
Consumer Secret The secret value provided by the Kore.ai application to establish ownership of the Consumer Key. This field is required.

Defining Tenancy

If required, in the Subdomain section, select Yes if the base URL for a web application or user interface the uses a tenant name in the URL. For example, kore is the tenant organization for a web service using tenants at www.kore.someCompany.com.

In the following example configuration, the tenancy URL contains the {tenant} organization placeholder.

Adding Additional Fields

Click Add to open the Additional Fields dialog and then enter one or more key/value pairs that represent additional authorization input fields.

If the default username and password fields do not meet your needs for authorization input, you can add custom fields as key/value pairs that are displayed to the end-user by adding Additional Fields. You can use these fields, for example, if a PIN code is required in the authentication process, in addition to the Username and Password fields.

Additional Fields are added as shown in the following illustration.

Specify the following fields:

  • Field Key – The name of the custom field to specify for authorization.
  • Value – The value of the custom field to specify for the authorization.

Click Add to save the Additional Field.

To add more Additional Fields, click Add in the Additional Fields section.

Adding Authorization Fields – oAuth v1

By default, no authorization fields are configured as part of the header of the Bot request message. If your Bot request requires authorization fields or the expected authorization is not part of the header, for example, social security number or PIN, click Add in the Authorization Fields section and then define the fields as shown in the following illustration.

In the Field Type field, you can select one of the following depending on where in the Bot request message and the type of authorization fields that are required.

  • Header – The Bot expects the authorization fields as part of the header of the request.
  • Payload – The Bot expects the authorization fields as part of the content of the body of the request.
  • Query String – The Bot expects the authorization fields as a query in the body of the request.
  • Path Param – The Bot expects the authorization fields as part of the URL path for the request.

In the Field Key field, enter the name of the field for the selected Field Type.

In the Field Value field, enter the value for the Field Key specified.

Click Add. The new authorization field is added in the Authorization Fields section.

To add additional authorization fields, click Add in the Authorization Fields section.

Testing the Authorization – oAuth v1

After you save the authentication, you can test your authorization definition on the Authentication page when you click Test before continuing to develop the remain steps of your Bot. When you click Test, the test is executed using the authentication token URLs and the Consumer Key and Consumer Token. If tenancy was defined, the Test Authorization dialog is displayed. Click Test to begin the authorization test. When the validation of authentication is complete, the Test Authorization dialog is closed and the results of the validation, either success or failure, is displayed to the immediate right of the Test Authorization button. If the authorization fails, the Auth Test Failed message is displayed along with the Headers and Response tabs. Test Authorization Failure Dialog

Next Steps

The Kore.ai Bots Platform supports the following authentication types as well:

  • Basic Auth – A standard protocol to collect username and password information. Kore.ai uses SSL encryption in combination with basic authentication to help secure end-user information. For more information, see Setting Up Authorization using Basic Auth.
  • OAuth v2 password grant type – Define a custom authorization type for non-standard web service authorization types. For more information, see Setting Up Authorization using oAuth v2 password grant.
  • OAuth v2 – The newest version of OAuth protocol focusing on specific authorization flows for web applications and web services. For more information, see Setting Up Authorization using OAuth v2.
  • API Key – An identification and authorization token generated or provided by a web application or web service used to identify the incoming application request, and in some cases, also provides authentication for secure access. For more information, see Setting Up Authorization using an API Key.
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