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  5. Bots Management Module Overview
  6. Managing Deployed Consumer Bots

Managing Deployed Consumer Bots

On the Consumer Bots page in the Bots Management module of the Bots Admin Console, you can manage deployed Bots and Bot tasks that are approved by the Bots Admin on the Deployment Requests page. Only approved Bots with the deployment model set to Consumer are displayed on the Consumer Bots page. To manage approved Bots with the deployment model set Enterprise, see Managing Deployed Enterprise Bots.

The following illustration is an example of the Consumer Bots page in the Bots Management  module.

BotsAdminBotConsumerPage

On the Consumer Bots page, you can review and modify Bot settings such as channels and email settings, and manage approved tasks for the Bot.

Consumer Bots Columns

The following list describes the columns displayed for each consumer bot.

COLUMN DESCRIPTION
Bot Name Displays the name of the bot, created by the user.
Developer Displays the name of the developer that created or owns this Bot.
Bot Type Displays the type of bot. One of:

  • Task Bot – A task bot enables the user to integrate an alert and an action task.
  • Universal Bot – A universal bot is comprised of all tasks from two or more bots that act as one bot to the end-user.
Channels Displays the channels where bot will send notifications for set actions and alerts. Following are the options.

  • Email
  • Twilio
  • Kore.ai
  • Facebook Messenger
  • Slack
  • Web / Mobile Client
  • Cisco Spark
  • Twitter
  • Skype
  • Cisco Tropo
  • Microsoft Teams
  • Facebook Workplace Channel

About the Action Bar

This section describes the commands available on the Action bar.
Using Sort By
A company can have a large number of consumer bots to automate the numerous tasks. You can easily sort the bot list by Bot Name. By default, the last created bot is viewed at the top.

To sort the bots, in the Sort by drop-down list, select an option for Bot Name and the list is viewed in alphabetical order.

To remove the sorting, in the Sort by drop-down list, select None.

Using the Search Field
The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or spaces. To find one or more specific users, groups, or spaces, in the Search field, enter at least three characters to begin find-as-you-type, or press return to start the search. For example, enter ra and any entries containing the letters ra are displayed as shown in the following illustration.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.

searchra

To view all entries, clear the search field, and then press the Enter key.

Managing Bot Settings

As the Bots Admin, you need to manage your deployed bots to your customers. In Bot Settings, you can view the deployment model type, add or remove channels that your customers can use to access your Bot, and if needed, send an email to the developer that published the Bot for approval, for example, to request a change to the Bot. Complete the steps in the following procedure to modify deployed and approved Bot settings.

  1. On the Consumer Bots page in the Bots Management module, click the Ellipses EntAdminEllipsis icon for the Bot that you want to modify Bot Settings for, and then click Bot settings. The Bot settings dialog is displayed as shown in the following illustration.
    BotsAdminBotConsumerPageBotSettingsDialog
  2. In the Deployment model field, you can view the read-only deployment type, Consumer use or for more information, click Consumer use.
  3. In the Approved channels field, you can view and modify the channels available or deployed. Click the Expand BotsAdminExpandRight icon to display the Approved channels dialog. Select or clear one or more channels defined for this bot to be available to the users, and then click Done. At least one channel must be enabled to approve the bot.
  4. Click Email the bot developer ( < Developer Name > ) to open your default mail application to email a message to the Bot developer.
  5. Click Apply to save the changes.

Managing Bot Tasks

After you approve and deploy your Bots published in your account by a developer, you may decide to suspend a task or redeploy a suspended task, or activate an inactive task published by the developer. Complete the steps in the following procedure to deploy or undeploy tasks for an approved Bot.

About Suspended Tasks

When you suspend a task in the Bots Admin console, the bot will not send alerts nor respond to action requests, and an alert is sent to all users configured for the task that the task is temporarily suspended. When the task is set back to Active, then an alert is sent to all users as well.

While a task is suspended, a developer can still access the task in Bot Builder, and create and publish an upgrade, but the Bot task remains suspended until the Bots Admin explicitly changes the status back to Active.

Complete the steps in the following procedure to deploy or suspend tasks for an approved Bot.

  1. On the Consumer Bots page in the Bots Management module, click the Ellipses EntAdminEllipsis icon for the Bot that you want to modify deployed tasks for, and then click Manage Bot tasks. The Manage Bot tasks dialog is displayed as shown in the following illustration.
    BotsAdminBotConsumerPageBotManageBotTasksDialog
  2. In the Bot tasks field, click the Expand BotsAdminExpandRight icon to display the available and deployed tasks. The Bot tasks dialog is displayed as shown in the following example.
    BotsAdminBotConsumerPageBotTasksDialog
  3. Select or clear the checkbox for the task to suspend a task or deploy a task, and then click Confirm.
  4. In the Manage bots tasks dialog, click Confirm.

The Bot status changed successfully message is displayed at the top of the page.

Next Steps

You may also want to deploy and manage Bots for you company customers. For more information, see Managing Deployed Enterprise Bots.

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