As an Bots Admin, you can enable Single Sign-On (SSO) using a third-party security system, for example, Google. If for some reason, your SSO security system fails, or you forget your SSO log on credentials for your third-party security system, you can still log on to the Kore.ai Bots Admin Console and bypass SSO.
An Bots Admin with a custom admin role can only bypass SSO and use their admin password if custom privileges are enabled for at least one module. To log on to the Kore.ai Directory Agent, the custom admin must have privileges enabled for Enrollment – Directory Sync.
Before you can enable SSO, the Bots Admin must have logged on the Bots Admin Console using the log on credentials provided when signing up. After the Bots Admin configures and enables SSO, you can still access the Bots Admin Console directly at the following URL:
The following log on page is displayed and using your Bots Admin password credentials, you can log on to the Bots Admin Console and bypass SSO, if enabled.
If you cannot remember your Bots Admin password, enter your email ID, and then click the Forgot your password? link shown in the previous image. An email is sent to your Kore.ai email account with instructions on how to reset your Bots Admin password.
Logging Off of the Bots Admin Console
When you are finished with your session with the Bots Admin Console, you should log off the console and close your session to keep your bots account secure. To log off, click on your user name, and then click Logout as shown in the following illustration.
If your Bots Admin Console session is idle for more than 15 minutes, your session is automatically terminated, and the next action in the session window will open the Kore.ai web client instead. To start a new session, click the Bots Admin Console icon and log on.