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  5. About the Bots Admin Console Dashboard

About the Bots Admin Console Dashboard

The Dashboard page in the Bots Admin Console is your one-stop bot activity and bot user overview of your company bot account. On this page, you can view your company usage of total tasks performed, as well as by category, such as alerts, actions, and reports. You can also get a snapshot of pending bots for approval and user assignment to those bots as shown in the following illustration.

Bots Admin Dashboard Page

Notifications on the Dashboard

When developers publish a bot, the Bots Admin must approve, and if required for the bot type, assign the bot to users in the enterprise. At the top of the Dashboard page, notifications are displayed to alert the Bots Admin that published bots are ready for deployment, and for deployed bots that have not yet been assigned to users as shown in the following illustration.

Dashboard Page Notifications

Take action as needed based on the following notifications:

  • XX Bots need approval – The number of bots published by the developer ready for Bots Admin approval and deployment. To view, approve and deploy published bots, see Deploying Bots.
  • XX Bots need assignment – The number of bots approved and deployed by the Bots Admin, but have not yet been assigned to any enterprise users. To view and assign deployed bots, see Managing Deployed Enterprise Bots.

Viewing Bot Metrics

By default, the Dashboard page displays bot metrics based on usage of all bots during the last 24 hours. You can customize the metrics displayed by time period and bot selection.

Selecting Bots

In the drop-down list located in the upper leftmost side of the Dashboard page, select a single bot to display metrics only for that bot for the specified time period, or select All bots to display metrics for all deployed bots. The default settings is All bots.

Setting the Time Period

You can set the time period for bot metrics using the time period selector shown in the following illustration. The default setting is 24 hours.

To change the default time period, select one of:

  • 7 Days – Data aggregated during the previous seven days is displayed.
  • 24 Hours – Only data aggregated during the immediately preceding 24 hours is displayed.
  • Custom – Click to display the Custom Date Range dialog that you can use to define a specific date period. On the left side, select or enter a start date, and then on the right side, select or enter the end data for displaying activity data as shown in the following illustration.

Custom Date/Time Picker

The Dashboard page is comprised of the following sections displaying bot metrics for all bots aggregated, or a selected bot, for the specified time period.

Overview

The Overview section displays a snapshot of tasks, users, and alerts as shown next for the JIRA bot for a 7-day aggregation.

Dashboard Page Overview

Chats

The Chats section displays a line graph of the number of chat conversations based on the number of days selected. In the following illustration, the 7-day aggregation shows chat conversations beginning on May 17, and then peaking on May 18 with 191 conversations for this JIRA bot. Hover your mouse over each point on the line graph to display the actual number of chat conversations for that day.

Dashboard Page Chats

Tasks

The Tasks sections displays a bar graph of the number of tasks performed by users based on the number of days selected. In the following illustration, the 7-day aggregation shows tasks beginning on May 16, and peaking on May 20 with 7 tasks completed. Hover your mouse over each bar on the graph to display the actual number of task completions for that day.

Dashboard Page Tasks

Top 5 Users and Tasks

The Top 5 Users and Tasks sections displays a list of the five most used tasks performed by users and the five users with the most activity for the bot specified based on the number of days selected. In the following illustration, the 7-day aggregation shows the top 5 tasks and top 5 users based on usage of the bot as shown in the following illustration.

Dashboard Page Top 5

Next Steps

Once you have an overview of your enterprise bot metrics, you can followup in other Bots Admin modules if needed. In particular, you should be aware of published bot notifications displayed on this page that identify developer published bots ready for deployment, and assignment. For more information, see Deploying Bots.

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